Latest news with #Yodel
Scottish Sun
29-05-2025
- Business
- Scottish Sun
Evri confirms big change to parcel returns and customers will be divided
Click to share on X/Twitter (Opens in new window) Click to share on Facebook (Opens in new window) EVRI has confirmed it's making a big change that will impact shoppers sending off or returning parcels. The delivery company will be switching from paper receipts to email receipts. Sign up for Scottish Sun newsletter Sign up 1 Evri will be changing to only digital receipts - meaning paper ones are gone for good Credit: Alamy That means that when you go to drop off a package at your local ParcelShop, you'll no longer receive a blue slip. Instead your receipt will be sent to your email address and it will have a date and time stamp on it for when you sent the parcel. The email will also include a direct link to track your package. The move initially had a trial run but it's now being brought in at ParcelShops across the country. Evri has said it's "excited" to be rolling out the change soon and that it's listened to customer feedback saying shoppers would prefer a move to digital receipts. "This will improve the customer experience with quick access to tracking, reduce the millions of paper receipt cards printed each year, and drive us towards our net-zero target," it said. But concerns have been raised previously that companies moving entirely to digital processes could shut out some customers. For example, numerous banking giants have closed down branches in recent years as more people move to online banking. There have been fears this could leave older or vulnerable people unable to access services properly. Consumer rights expert Martyn James also raised concerns about Evri's move to digital receipts. I'm an Evri delivery driver - people always ask me the same questions... no we don't get our petrol paid for, and yes, I do think it's worth it "Of all the business sectors in the UK, package delivery is the most complained about and reviled by the public," he said. "There's little doubt that the sector is already far too overly reliant on digitisation - to the point where it's impossible to speak to a person at many businesses. "So given the lack of faith from the public about the service provided by package delivery companies, digital receipts will go down very badly indeed." Meanwhile some convenience shop owners warned it could take much longer for their workers to process parcel returns. Premier retailer Suril Patel told The Grocer: "It's a long process already compared to Yodel, and now they're putting that extra step in which is going to take more of my staff's time and cause longer queues." Nisa retailer Sukh Gill added: "I can foresee instances where details get misheard or the staff member cannot understand the email address correctly or inadvertently makes an error, which will then cause customers to come back into stores because they have not received their email receipt." Neither of these retailers were involved in the trial but believe they will be affected by the change. Evri says the switch won't impact how long it takes for convenience shop workers to scan through parcels as email addresses will be auto-filled where possible. The move could also make things easier for some customers as they will no longer have to keep a paper receipt to hand and they won't be able to lose it. Plus, they will have a quick way to track their parcel online. Some retailers already give shoppers the option of receiving email receipts instead of paper ones. Zara, H&M and New Look are among the shops that offer email receipts. Evri made another change to its delivery services earlier this year. Vinted sellers were left frustrated after realising they could no longer drop their Evri parcels into selected InPost lockers. The change meant sellers had fewer options to drop off deliveries as they can now only go to Evri ParcelShops or specific Evri lockers. Evri rated 'worst parcel company' Last year, the watchdog found Evri is the worst parcel company for helping its customers. It received just a 32% satisfaction rating in 2024, according to Ofcom's Post Monitoring Report. This was marginally better than in 2023 and the regulator said there were "early signs of improvement". Rival Yodel was rated second-worst at 38%.
Daily Mail
19-05-2025
- Daily Mail
Moment female thief steals woman's £200 jacket after careless Yodel driver left it 'safely delivered' in her front garden
Shocking footage shows the moment a brazen thief steals a woman's £200 jacket after a Yodel delivery driver carelessly left it outside her home. Harriet Phillips, from London, watched helplessly through her Ring camera as the man placed her parcel on the ground where it was fully visible from the street. The package contained a £200 limited edition Adidas jacket that the 32-year-old had ordered from from Ebay. Harriet, a creative director, happened to be on holiday when she received a text saying the jacket was due to be delivered the next day. Later, she received confirmation that it had been delivered safely to her 'lobby,' but Harriet doesn't have a lobby. Upon checking her Ring camera, Harriet discovered that the parcel had simply been left on the ground outside. Just an hour and a half later, she watched a woman approach her house and snatch the package. She can be seen looking over her shoulder to check no one has seen her before she hurries away with the stolen parcel. Harriet said: 'It was really shocking at first. I was upset to lose such an expensive item, as well as how it was all handled. 'I wasn't expecting it to be delivered until the day before and then there was no option to change the delivery date. 'I just assumed that they would drop it at a collection point or send it back for re-delivery. 'It felt so careless and I couldn't why the delivery person would think that was ok.' Harriet had ordered a jacket from the Year of the Snake collection Adidas which came out earlier this year and is only available in stores in China. The jacket itself cost £150 from a private seller but with shipping and insurance, the total came to just under £200. Harriet contacted Yodel but was told that the item had been safely delivered. Harriet said: 'To be honest, I'm just as frustrated by the way Yodel handled it as I am by the actual loss of the jacket. 'When I called them, the person just kept saying that they had the notification to show it had been delivered to the lobby securely. 'When I tried to tell them I had video to prove otherwise, they just said they have satellite tracking on the package so they know it was safely delivered. 'It was almost like I was talking to a robot.' Harriet contacted the seller and they in turn contacted Yodel, but they just got the same response. The case has now been closed by eBay and Harriet feels at a loss about what she can do next. She said: 'It's just really annoying that they can do this. 'I'm not even angry at the person who stole it. 'My friend, who has lived in the area for a while, knows this person as a local homeless person and I don't blame them for taking the opportunity. 'For me, the blame lies solely on Yodel.' A Yodel spokesperson commented: 'The safe delivery of our parcels is our top priority, and we're sorry that Ms. Phillips' experience fell short of our usual standards on this occasion. 'We are supporting Ms Philips to seek a refund.'
Reuters
12-05-2025
- Business
- Reuters
InPost teams up with ASOS to launch UK's first next-day out-of-home delivery
May 12 (Reuters) - Parcel locker company InPost ( opens new tab has partnered with British online fashion retailer ASOS (ASOS.L), opens new tab to introduce the country's first next-day out-of-home (OOH) delivery service, InPost said on Monday. The launch of the D+1 delivery service follows InPost's acquisition of British courier company Yodel in April, which significantly expanded its delivery capabilities and positioned it as the third-largest independent logistics operator in the UK.
CNA
23-04-2025
- Business
- CNA
InPost signs deal to handle Vinted deliveries until 2027
GDANSK : Parcel locker company InPost has agreed a deal with Lithuanian online marketplace Vinted to handle parcel deliveries in eight countries until the end of 2027, the company said on Wednesday. WHY IT'S IMPORTANT The agreement expands InPost's services across Europe, supporting its strategy to grow in key e-commerce markets. Under the deal with Vinted, InPost will deliver parcels in Poland, the United Kingdom, France, Belgium, the Netherlands, Italy, Portugal, and Spain. CONTEXT InPost has been expanding in Europe through strategic partnerships and acquisitions. Recently, the company announced the acquisition of UK courier firm Yodel, accelerating its growth in the country and solidifying its position as the third-largest independent logistics operator in the country. KEY QUOTE "Strategic partnerships like the one with Vinted are crucial for InPost's strategy and strengthen the group's international position," InPost CEO Rafał Brzoska said in a statement.
Yahoo
18-04-2025
- Business
- Yahoo
Polish parcel locker network InPost buys UK delivery firm Yodel for £106m
The UK parcel delivery company Yodel has been snapped up by the Polish parcel locker firm InPost in a £106m deal that will create the third-largest independent delivery business serving online retailers in Britain. InPost, which placed its first locker in Kraków in 2009, said the takeover would combine its drop-off and collection network with Yodel's home delivery capabilities, 'seamlessly integrating out-of-home and to-door solutions' under a single brand. It follows a tumultuous period for Yodel, which was saved from collapse in February last year, but had to secure fresh funding from a new consortium of investors five months later after the deal soured. It had previously been owned by the Barclay brothers, the reclusive billionaire twins and former Daily Telegraph proprietors. The GMB union welcomed InPost's takeover of Yodel, which employs about 10,000 people. 'Yodel has endured a tumultuous 12 months. GMB welcomes today's news which will secure workers' future for the long term,' its national lead organiser, Gill Ogilvie, said. 'The investment will help put Yodel back into the game as a leading competitor in the UK market and we look forward to a positive working relationship.' The takeover will expand InPost's footprint in the UK, taking its market share from 2% to 8%. It comes only months after the Polish operator completed a separate takeover of another UK logistics company, Menzies Distribution, in October last year. It estimates the takeover will result in the combined business delivering more than 300m parcels in the UK a year, serving more than 700 online retailers. The deal also means that the UK will now make up about 30% of the group's revenue. 'This acquisition marks a pivotal milestone in InPost's journey to revolutionise the UK delivery market, as well as the group pan-European presence,' Rafał Brzoska, the founder and chief executive of InPost Group, said in a statement. 'We have just fast-forwarded five years of organic expansion in the UK and it is a clear reflection of our long-term commitment to this market, a market where we see enormous opportunity for growth. Our logistics model has transformed delivery in other European markets, and with this acquisition, we are now well positioned to do the same here.' The deal will entail InPost acquiring 95.5% of Yodel's parent company, Judge Logistics Ltd, in a debt-to-equity arrangement in which a loan worth £106m will be converted into equity shares. PayPoint will retain a minority 4.5% stake in JLL. Once the deal is completed, the combined company will be the third-largest independent logistics business serving the UK e-commerce industry, behind Royal Mail and Evri – but excluding Amazon – InPost said. It comes after the £3.6bn takeover of Royal Mail's parent company International Distribution Services by the Czech billionaire Daniel Křetínský, amid an industry shake-up fuelled by a boom in online shopping and parcel deliveries. Sign in to access your portfolio
