Latest news with #YousifAlAli
Mid East Info
19-05-2025
- Business
- Mid East Info
EtihadWE Partners with Emarat's EmCan Loyalty Program to Enhance Customer Experience - Middle East Business News and Information - mid-east.info
Etihad Water and Electricity (EtihadWE) customers will soon be able to earn loyalty points by paying their utility bills on time, thanks to the company's partnership with Emirates Petroleum Company PJSC (Emarat) to integrate the EmCan loyalty program. This collaboration forms part of EtihadWE and Emarat's ongoing efforts to build strategic partnerships that deliver added value and prioritise customer needs. It also marks a pioneering step in the UAE's utility sector, with EtihadWE becoming the first utility provider to integrate with a nationwide rewards platform through a dedicated loyalty program. Through the integration with EmCan, EtihadWE customers will be able to earn loyalty EmCoins — redeemable across a wide network of EmCan partner outlets — transforming everyday transactions into rewarding experiences. EmCan, developed and operated by Emarat, is a comprehensive loyalty program that rewards members for their daily spending. Points can be earned and redeemed at Emarat service stations, convenience stores, and a wide variety of participating retail, dining, and lifestyle outlets across the UAE — making routine purchases more rewarding. 'Consumers have always been at the heart of EtihadWE's strategy — from households and farms to heavy industry,' said Eng. Yousif Al Ali, CEO of EtihadWE. 'With decades of experience delivering reliable services, we are evolving as a truly customer-centric organisation — one that champions exceptional service, competitive tariffs, and innovative solutions that maximise savings and satisfaction. This partnership with Emarat is a clear example of how we embrace innovation to deliver tangible value. By rewarding simple, everyday activities like paying utility bills, we are building deeper connections with our customers and delivering experiences that reflect our promise of service excellence and peace of mind.' Ali Khalifa Al Shamsi, CEO of Emarat, highlighted the importance of the partnership, stating: 'Our collaboration with EtihadWE marks a key milestone in extending the EmCan ecosystem into essential public services, enabling customers to earn meaningful rewards through routine actions like paying utility bills. Through this partnership, we aim to build a more connected, customer-centric future—where convenience and value go hand in hand. At Emarat, we believe that customer loyalty should be recognised across all aspects of everyday life'. The partnership reflects a shared vision between EtihadWE and Emarat to deliver seamless, customer-focused services through smart integration and operational collaboration. Loyalty points will be automatically earned via EtihadWE's secure digital platforms and authorised payment channels, provided payments are made promptly — offering customers a smooth, secure, and effortless experience. Beyond convenience, the initiative rewards timely payments, responsible usage, and engagement with wider sustainability initiatives, strengthening EtihadWE's commitment to customer satisfaction and long-term value creation.
Zawya
19-05-2025
- Business
- Zawya
EtihadWE partners with Emarat's EmCan loyalty program to enhance customer experience
Dubai, UAE: Etihad Water and Electricity (EtihadWE) customers will soon be able to earn loyalty points by paying their utility bills on time, thanks to the company's partnership with Emirates Petroleum Company PJSC (Emarat) to integrate the EmCan loyalty program. This collaboration forms part of EtihadWE and Emarat's ongoing efforts to build strategic partnerships that deliver added value and prioritise customer needs. It also marks a pioneering step in the UAE's utility sector, with EtihadWE becoming the first utility provider to integrate with a nationwide rewards platform through a dedicated loyalty program. Through the integration with EmCan, EtihadWE customers will be able to earn loyalty EmCoins — redeemable across a wide network of EmCan partner outlets — transforming everyday transactions into rewarding experiences. EmCan, developed and operated by Emarat, is a comprehensive loyalty program that rewards members for their daily spending. Points can be earned and redeemed at Emarat service stations, convenience stores, and a wide variety of participating retail, dining, and lifestyle outlets across the UAE — making routine purchases more rewarding. 'Consumers have always been at the heart of EtihadWE's strategy — from households and farms to heavy industry,' said Eng. Yousif Al Ali, CEO of EtihadWE. 'With decades of experience delivering reliable services, we are evolving as a truly customer-centric organisation — one that champions exceptional service, competitive tariffs, and innovative solutions that maximise savings and satisfaction. This partnership with Emarat is a clear example of how we embrace innovation to deliver tangible value. By rewarding simple, everyday activities like paying utility bills, we are building deeper connections with our customers and delivering experiences that reflect our promise of service excellence and peace of mind.' Ali Khalifa Al Shamsi, CEO of Emarat, highlighted the importance of the partnership, stating: 'Our collaboration with EtihadWE marks a key milestone in extending the EmCan ecosystem into essential public services, enabling customers to earn meaningful rewards through routine actions like paying utility bills. Through this partnership, we aim to build a more connected, customer-centric future—where convenience and value go hand in hand. At Emarat, we believe that customer loyalty should be recognised across all aspects of everyday life'. The partnership reflects a shared vision between EtihadWE and Emarat to deliver seamless, customer-focused services through smart integration and operational collaboration. Loyalty points will be automatically earned via EtihadWE's secure digital platforms and authorised payment channels, provided payments are made promptly — offering customers a smooth, secure, and effortless experience. Beyond convenience, the initiative rewards timely payments, responsible usage, and engagement with wider sustainability initiatives, strengthening EtihadWE's commitment to customer satisfaction and long-term value creation.
Zawya
07-04-2025
- Business
- Zawya
Etihad Water and Electricity drives transformation under the UAE's Zero Government Bureaucracy Programme
Dubai, UAE: Reinforcing its commitment to customer-centric innovation, Etihad Water and Electricity (EtihadWE) continues to enhance service efficiency, implementing nearly fifty initiatives to streamline processes, eliminate bureaucracy, and improve customer satisfaction. In alignment with the UAE's Zero Government Bureaucracy (ZGB) programme, EtihadWE has introduced strategic measures to accelerate approvals, simplify applications, and integrate digital solutions, ensuring a seamless customer experience. Enhancing Service Connections with Digital Efficiency EtihadWE has restructured its service connection process, cutting the approval steps from 13 to just eight, significantly reducing waiting times. Key improvements include automated invoice issuance following surveys, eliminating manual intervention, and AI-powered approvals for Land Clearance Certificates (LCC) and drawing submissions. Integration with Civil Defence and Free Zones has further expedited approvals, facilitating smoother access for commercial and infrastructure projects. Advancing Customer Services Through Innovation EtihadWE is driving digital transformation to enhance customer convenience. Smart meters now provide real-time consumption tracking, proactive leak detection, and faster service restoration. Customers benefit from expanded digital payment options, including Apple Pay and Tabby. The company is currently working on a new route tracking system that will allow customers to monitor the arrival of emergency technical teams. Additionally, the AI-powered customer support system will offer multilingual assistance, while a revamped online appointment booking system will improve service accessibility. Strengthening Strategic Partnerships EtihadWE continues to expand collaboration with key governmental entities. New agreements enable electronic integration with the Ministry of Energy and Infrastructure, expediting residential approvals. The company has also partnered with local municipalities and TAS'HEEL, streamlining documentation processes. In line with national sustainability efforts, EtihadWE is supporting the agricultural sector in the Northern Emirates, optimising water and electricity distribution. The launch of the early connection initiative further enhances flexibility and accelerates access to essential utilities for new developments. A Vision for the Future Eng. Yousif Al Ali, CEO of EtihadWE, stated: 'These initiatives mark a significant transformation in how we serve our customers. By embedding efficiency, innovation, and digital transformation across our operations, we are delivering a more agile, customer-focused service in line with the UAE's progressive vision.' He added: 'Our commitment to continuous improvement reflects our responsibility to the communities we serve. Through strategic partnerships and cutting-edge technology, EtihadWE is reshaping the utilities sector for the better.' With nearly fifty initiatives in progress, EtihadWE remains at the forefront of utility innovation, ensuring faster, more efficient, and customer-centric services across the UAE.
Mid East Info
05-03-2025
- Business
- Mid East Info
EtihadWE Enhances Agricultural Sustainability and Supports Food and Water Security with Innovative Solutions and Reduced Water Tariffs
Eng. Yousif Al Ali: 'We aim to create a sustainable environment for farmers through smart solutions that reduce costs and preserve resources.' H.E. Eng. Ahmed Al Kaabi: 'We are committed to supporting national efforts to enhance food and water security by providing sustainable solutions.' H.E. Dr. Mohamed Salman Al Hammadi: 'Protecting our groundwater resources contributes to maintaining ecological balance.' Dubai,March 2024: Etihad Water and Electricity (EtihadWE) continues to support the UAE's efforts in strengthening food and water security by providing sustainable solutions for the agricultural sector. These initiatives improve water consumption efficiency, alleviate pressure on groundwater resources, and ensure sustainable agricultural production. This aligns with EtihadWE's commitment, in coordination with the Ministry of Energy and Infrastructure and the Ministry of Climate Change and Environment, to the UAE Water Security Strategy 2036, the National Food Security Strategy 2051, the National Water and Energy Demand Management Programme 2050, the UAE Centennial 2071 objectives, and the Plant the Emirates National Programme. Desalinated water has emerged as a reliable and sustainable irrigation option, enabling cost savings for farmers while reducing reliance on groundwater. To support this transition, EtihadWE introduced a revised tariff structure, offering three pricing tiers: up to 600,000 gallons per month at 1.5 fils per gallon, between 600,001 and 1.5 million gallons per month at 2 fils per gallon, and consumption exceeding this level at 2.5 fils per gallon. Since the introduction of these reduced tariffs in January 2022, over 1,300 farmers have benefited, reflecting a strong positive response from the agricultural community in the Northern Emirates. Eng. Yousif Ahmed Al Ali, CEO of EtihadWE, stated: 'Aligned with the UAE's vision for sustainability, we are dedicated to providing innovative solutions that enhance water consumption efficiency and support the long-term sustainability of the agricultural sector. By investing in advanced technologies, we ensure a reliable water supply and promote responsible resource management.' He added: 'Through collaboration with our strategic partners, primarily the Ministry of Energy and Infrastructure and the Ministry of Climate Change and Environment, we empower farmers with tangible financial savings while reinforcing their role in preserving natural resources. Investing in sustainable water practices secures the future of agriculture and upcoming generations.' H.E. Eng. Ahmed Al Kaabi, Assistant Undersecretary for the Electricity, Water, and Future Energy Sector at the Ministry of Energy and Infrastructure, stated: 'We reaffirm our steadfast commitment to supporting the UAE's food and water security objectives by providing sustainable solutions that improve water consumption efficiency in the agricultural sector and promote reliance on alternative water sources to ensure the sustainability of natural resources for future generations.' He added: 'The introduction of reduced water tariffs for farmers reflects our commitment to enabling them to benefit from innovative solutions that generate financial savings while supporting national strategies, including the UAE Water Security Strategy 2036 and the National Food Security Strategy 2051. We will continue working closely with our strategic partners to provide advanced solutions that ensure the sustainability of the water and agricultural sectors, which are essential pillars of sustainable development.' H.E. Dr. Mohamed Salman Al Hammadi, Assistant Undersecretary for the Food Diversity Sector at the Ministry of Climate Change and Environment, said: 'Our groundwater resources are invaluable, and conserving them is essential for maintaining ecological balance and ensuring long-term agricultural sustainability.' He explained that making desalinated water more accessible encourages more farmers to use it for irrigation instead of groundwater, adding: 'EtihadWE's initiative is a significant step in supporting farmers and the agricultural community. Raising awareness about the benefits of desalinated water and promoting efficient water consumption will play a key role in fostering sustainable local agricultural production.' Beyond the economic benefits, this initiative supports the transition to modern agricultural systems, such as vertical farming and hydroponics, which enhance production efficiency and promote sustainable practices. It also enables local farmers to contribute to national sustainability goals, particularly in preserving groundwater, a critical strategic reserve. Through this initiative, EtihadWE reaffirms its commitment to supporting the agricultural community, advancing sustainable water solutions, and contributing to a more resilient future for the UAE's agricultural sector.
Zawya
05-03-2025
- Business
- Zawya
EtihadWE enhances agricultural sustainability and supports food and water security
Eng. Yousif Al Ali: "We aim to create a sustainable environment for farmers through smart solutions that reduce costs and preserve resources." H.E. Eng. Ahmed Al Kaabi: "We are committed to supporting national efforts to enhance food and water security by providing sustainable solutions." H.E. Dr. Mohamed Salman Al Hammadi: "Protecting our groundwater resources contributes to maintaining ecological balance." Dubai: Etihad Water and Electricity (EtihadWE) continues to support the UAE's efforts in strengthening food and water security by providing sustainable solutions for the agricultural sector. These initiatives improve water consumption efficiency, alleviate pressure on groundwater resources, and ensure sustainable agricultural production. This aligns with EtihadWE's commitment, in coordination with the Ministry of Energy and Infrastructure and the Ministry of Climate Change and Environment, to the UAE Water Security Strategy 2036, the National Food Security Strategy 2051, the National Water and Energy Demand Management Programme 2050, the UAE Centennial 2071 objectives, and the Plant the Emirates National Programme. Desalinated water has emerged as a reliable and sustainable irrigation option, enabling cost savings for farmers while reducing reliance on groundwater. To support this transition, EtihadWE introduced a revised tariff structure, offering three pricing tiers: up to 600,000 gallons per month at 1.5 fils per gallon, between 600,001 and 1.5 million gallons per month at 2 fils per gallon, and consumption exceeding this level at 2.5 fils per gallon. Since the introduction of these reduced tariffs in January 2022, over 1,300 farmers have benefited, reflecting a strong positive response from the agricultural community in the Northern Emirates. Eng. Yousif Ahmed Al Ali, CEO of EtihadWE, stated: "Aligned with the UAE's vision for sustainability, we are dedicated to providing innovative solutions that enhance water consumption efficiency and support the long-term sustainability of the agricultural sector. By investing in advanced technologies, we ensure a reliable water supply and promote responsible resource management." He added: "Through collaboration with our strategic partners, primarily the Ministry of Energy and Infrastructure and the Ministry of Climate Change and Environment, we empower farmers with tangible financial savings while reinforcing their role in preserving natural resources. Investing in sustainable water practices secures the future of agriculture and upcoming generations." H.E. Eng. Ahmed Al Kaabi, Assistant Undersecretary for the Electricity, Water, and Future Energy Sector at the Ministry of Energy and Infrastructure, stated: "We reaffirm our steadfast commitment to supporting the UAE's food and water security objectives by providing sustainable solutions that improve water consumption efficiency in the agricultural sector and promote reliance on alternative water sources to ensure the sustainability of natural resources for future generations." He added: "The introduction of reduced water tariffs for farmers reflects our commitment to enabling them to benefit from innovative solutions that generate financial savings while supporting national strategies, including the UAE Water Security Strategy 2036 and the National Food Security Strategy 2051. We will continue working closely with our strategic partners to provide advanced solutions that ensure the sustainability of the water and agricultural sectors, which are essential pillars of sustainable development." H.E. Dr. Mohamed Salman Al Hammadi, Assistant Undersecretary for the Food Diversity Sector at the Ministry of Climate Change and Environment, said: "Our groundwater resources are invaluable, and conserving them is essential for maintaining ecological balance and ensuring long-term agricultural sustainability." He explained that making desalinated water more accessible encourages more farmers to use it for irrigation instead of groundwater, adding: "EtihadWE's initiative is a significant step in supporting farmers and the agricultural community. Raising awareness about the benefits of desalinated water and promoting efficient water consumption will play a key role in fostering sustainable local agricultural production." Beyond the economic benefits, this initiative supports the transition to modern agricultural systems, such as vertical farming and hydroponics, which enhance production efficiency and promote sustainable practices. It also enables local farmers to contribute to national sustainability goals, particularly in preserving groundwater, a critical strategic reserve. Through this initiative, EtihadWE reaffirms its commitment to supporting the agricultural community, advancing sustainable water solutions, and contributing to a more resilient future for the UAE's agricultural sector.
