Latest news with #ZeroGovernmentBureaucracy
Mid East Info
5 days ago
- Business
- Mid East Info
Federal Tax Authority organises 'Innovation Retreat' on Taxes' ‘Zero Digital Bureaucracy' in line with second phase of Zero Government Bureaucracy Programme
The Federal Tax Authority's FTA 'FTA's Innovation Team', in collaboration with the '01Gov' platform, recently organised an employee retreat as part of the Authority's strategy to contribute to implementing the objectives of the second cycle of the Zero Government Bureaucracy programme. The aim being to expand digital integration with relevant entities to sustainably improve the FTA's digital services in support the business sector, while achieving high levels of customer satisfaction. The FTA highlighted that the purpose of the retreat was to evaluate current procedures and discuss ways to eliminate unnecessary steps, aiming to enhance the efficiency of government operations. The initiative seeks to provide streamlined services, facilitating tax and financial processes for both individuals and businesses, furthering the FTA's ongoing efforts to improve tax services. H.E. Khalid Ali Al Bustani, Director General of the FTA, emphasised that the retreat demonstrates the Authority's commitment to accelerating the implementation of the 'Zero Government Bureaucracy' programme, launched by the UAE's visionary leadership. This programme also aims to make procedures more convenient, achieve a qualitative shift in government transactions, and create a business-friendly environment that attracts talent and innovation. During the opening of the 'Zero Digital Bureaucracy' retreat at the FTA's headquarters in Dubai, His Excellency stated: 'Since the launch of the 'Zero Government Bureaucracy' programme, in 2023, the FTA has intensified its efforts to streamline tax services, eliminate unnecessary procedures, and continuously improve service efficiency and quality. These efforts aim to build a pioneering future system in government operations.' His Excellency added: 'These efforts culminated in the Federal Tax Authority winning the 'Zero Government Bureaucracy' award in its inaugural edition in the 'Economic Impact' category. 'This achievement reflects our continuous pursuit of performance enhancement and the promotion of a culture of innovation across all sectors of the FTA, in alignment with our vision to become a world-leading tax authority. These accomplishments serve as motivation for launching additional initiatives and innovations that will streamline and accelerate service delivery – aiming for a tangible impact in a short period of time, and positioning UAE government services as the best in the world.' For his part, Abdulla Al Bastaki, Chief Executive Officer of the Information Technology Sector at the FTA, headed up the 'Zero Government Bureaucracy' programme implementation team, and stressed the significance of this retreat. This initiative aligns with the Authority's efforts in the second cycle of the Zero Government Bureaucracy programme, launched this year. The retreat aims to eliminate 100% of digital bureaucracy, modernise and enhance all digital systems, effectively integrate artificial intelligence (AI), and continue to eliminate unnecessary procedures and steps. Al Bastaki further stated that the FTA will continue collaborating with its strategic partners – both in the government and the private sector – to eliminate additional unnecessary procedures and requirements in its services. The goal is to contribute to enhancing government integration, supporting data sharing, and developing innovative solutions to maintain high performance quality and excellence in the services provided to customers. Attended by a significant number of employees from various sectors of the FTA, the agenda for discussion included global best practices in simplifying government procedures were reviewed, and a number of ideas and proposals were discussed to support the Authority's efforts in eliminating bureaucracy, improving operational efficiency, and sustainably improving customer experiences. Following its conclusion, the FTA's Innovation Team confirmed that all ideas and proposals that had been proposed during the retreat would be reviewed, refined and studied. Furthermore, it was stated that the outcomes of the retreat would be utilised in the Authority's ongoing development plans.
Zawya
5 days ago
- Business
- Zawya
Federal Tax Authority organises 'Innovation Retreat' on Taxes' 'Zero Digital Bureaucracy'
Dubai: The Federal Tax Authority's (FTA) 'FTA's Innovation Team', in collaboration with the '01Gov' platform, recently organised an employee retreat as part of the Authority's strategy to contribute to implementing the objectives of the second cycle of the Zero Government Bureaucracy programme. The aim being to expand digital integration with relevant entities to sustainably improve the FTA's digital services in support the business sector, while achieving high levels of customer satisfaction. The FTA highlighted that the purpose of the retreat was to evaluate current procedures and discuss ways to eliminate unnecessary steps, aiming to enhance the efficiency of government operations. The initiative seeks to provide streamlined services, facilitating tax and financial processes for both individuals and businesses, furthering the FTA's ongoing efforts to improve tax services. H.E. Khalid Ali Al Bustani, Director General of the FTA, emphasised that the retreat demonstrates the Authority's commitment to accelerating the implementation of the 'Zero Government Bureaucracy' programme, launched by the UAE's visionary leadership. This programme also aims to make procedures more convenient, achieve a qualitative shift in government transactions, and create a business-friendly environment that attracts talent and innovation. During the opening of the 'Zero Digital Bureaucracy' retreat at the FTA's headquarters in Dubai, His Excellency stated: "Since the launch of the 'Zero Government Bureaucracy' programme, in 2023, the FTA has intensified its efforts to streamline tax services, eliminate unnecessary procedures, and continuously improve service efficiency and quality. These efforts aim to build a pioneering future system in government operations." His Excellency added: "These efforts culminated in the Federal Tax Authority winning the 'Zero Government Bureaucracy' award in its inaugural edition in the 'Economic Impact' category. 'This achievement reflects our continuous pursuit of performance enhancement and the promotion of a culture of innovation across all sectors of the FTA, in alignment with our vision to become a world-leading tax authority. These accomplishments serve as motivation for launching additional initiatives and innovations that will streamline and accelerate service delivery – aiming for a tangible impact in a short period of time, and positioning UAE government services as the best in the world." For his part, Abdulla Al Bastaki, Chief Executive Officer of the Information Technology Sector at the FTA, headed up the 'Zero Government Bureaucracy' programme implementation team, and stressed the significance of this retreat. This initiative aligns with the Authority's efforts in the second cycle of the Zero Government Bureaucracy programme, launched this year. The retreat aims to eliminate 100% of digital bureaucracy, modernise and enhance all digital systems, effectively integrate artificial intelligence (AI), and continue to eliminate unnecessary procedures and steps. Al Bastaki further stated that the FTA will continue collaborating with its strategic partners – both in the government and the private sector – to eliminate additional unnecessary procedures and requirements in its services. The goal is to contribute to enhancing government integration, supporting data sharing, and developing innovative solutions to maintain high performance quality and excellence in the services provided to customers. Attended by a significant number of employees from various sectors of the FTA, the agenda for discussion included global best practices in simplifying government procedures were reviewed, and a number of ideas and proposals were discussed to support the Authority's efforts in eliminating bureaucracy, improving operational efficiency, and sustainably improving customer experiences. Following its conclusion, the FTA's Innovation Team confirmed that all ideas and proposals that had been proposed during the retreat would be reviewed, refined and studied. Furthermore, it was stated that the outcomes of the retreat would be utilised in the Authority's ongoing development plans. About Federal Tax Authority The Federal Tax Authority was established by Federal Decree-Law No. (13) of 2016 to help diversify the national economy and increase non-oil revenues in the UAE through the management and collection of federal taxes based on international best practices and standards, as well as to provide all means of support to enable taxpayers to comply with the tax laws and procedures. Since its inception in 2017, the FTA has been committed to cooperate with the competent authorities to establish a comprehensive and balanced system to make the UAE one of the first countries in the world to implement a fully electronic tax system that encourages voluntary compliance, with simple procedures based on the highest standards of transparency and accuracy – beginning from registration, to the submission of tax returns, to the payment of due taxes through the Authority's website:
Arabian Business
04-08-2025
- Health
- Arabian Business
UAE health ministry completes second phase of adopting ‘Zero Government Bureaucracy'
As part of the UAE government's 'Zero Government Bureaucracy' programme, the Ministry of Health and Prevention (MoHAP) said it has successfully restructured a series of key services, reducing their number by 50 per cent. This is Phase II of MoHAP's effort to align with the UAE programme, which aims to create a government free of unnecessary complexity, with faster, simpler, and more effective services that enhance quality of life and boost institutional efficiency. سمعنا الجميع باهتمام. وعقدنا الورش التشاركية. ووظفّنا أحدث التقنيات. لنصل إلى خدمات رقمية أسهل، وأسرع، وأبسط، وأكفأ، تلبّي احتياجاتكم وتفوق توقّعاتكم. #وزارة_الصحة_ووقاية_المجتمع_الإمارات #تصفير_البيروقراطية #خدمات_سهلة_وسريعة #خدمات_أكثر_كفاءة_وسهولة … — وزارة الصحة ووقاية المجتمع – MOHAP UAE (@mohapuae) August 3, 2025 UAE's Zero Bureaucracy success continues In this phase, the Ministry adopted a human-centric roadmap that placed customer experience at its core. Key elements included streamlining service procedures, reducing documentation, eliminating redundant requirements, and integrating digital systems to reduce the number of smart apps in use. The Ministry also focused on minimising time, cost, and effort for service users while enhancing interoperability with partner entities to facilitate seamless data exchange and faster access to services. A package launched by MoHAP during this phase included licensing and accreditation services for healthcare professionals and facilities, in which they cut the number of services from 32 to just 16. The overhaul has significantly reduced processing times, improved operational efficiency, and strengthened alignment with the programme's overall objectives. To assess the impact of these improvements, MoHAP conducted surveys and user experience studies, and used suggestions from both the internal teams and proactive service users. These efforts align with the programme's target of achieving 100 per cent elimination of digital bureaucracy by providing streamlined, complexity-free services and modernised systems. MoHAP stressed that it's committed to supporting the UAE Government's vision of building a more agile and proactive model, one that anticipates needs, offers innovative solutions, and delivers fast, efficient, and tangible results for every customer. Benefits both citizens and businesses Dr Mohammed Salim Al Olama, Undersecretary of the Ministry of Health and Prevention, said these improvements will meet the expectations of citizens, as well as businesses. 'Our approach aligns perfectly with the government's flexible and forward-looking model for service delivery. It supports sustainable development, strengthens the UAE's global competitiveness, and is built on innovation, stakeholder engagement, and the empowerment of high-performing teams through advanced digital tools and AI integration,' said Dr Al Olama. 'The Ministry achieved remarkable results in the first and second phases of the programme by engaging various segments of society, partners, and internal teams. We adopted a proactive approach to enhance services, streamline procedures, and improve operational efficiency, making them more accessible and user-friendly. Abdullah Ahli, Acting Assistant Undersecretary for the Support Services Sector and Leader of the Zero Government Bureaucracy Team at MoHAP, emphasised the participatory nature of the Ministry's approach. 'Our service redesign efforts align with Phase II of the Zero Government Bureaucracy programme,' Ahli explained. 'We adopted a co-design methodology through workshops that involve stakeholders from the healthcare sector and customers themselves. By analysing the user experience, we ensured the new services are smoother, less costly, and more results-oriented, while eliminating unnecessary procedures and requirements to maximise satisfaction and customer happiness.' Future packages Ahli said the Ministry is in the process of launching additional packages of redesigned services, following the successful completion of the testing phase and user experience assessments. These service packages will include a wider range of priority services. Phase II of the programme aims to achieve 100 per cent zero digital bureaucracy by removing redundant digital steps, minimising the number of smart applications, and upgrading all digital government systems. It also involves the active adoption of artificial intelligence and a fundamental shift in the culture of government work.
Mid East Info
30-07-2025
- Business
- Mid East Info
Ministry of Finance Organises First ‘Customer Council' Under Phase Two of the ‘Zero Government Bureaucracy' Programme
Younis Haji AlKhoori: Three Councils scheduled this year aim to enhance the customer journey and co-design solutions that meet the aspirations of all segments of society The Ministry of Finance has organised the first 'Customer Council' under the second phase of the 'Zero Government Bureaucracy' programme as part of its commitment to transparency, efficiency, and innovation. The programme aims to support the UAE Government's ongoing efforts to eliminate redundant procedures and services, reduce duplication across government entities, and enhance the overall customer experience, while reinforcing a more agile and responsive administrative model. As part of the second phase, the Ministry will focuse on cutting and abolishing unnecessary digital administrative complexities and redundant approvals, modernising and upgrading all government digital systems, and actively adopting artificial intelligence technologies. It also seeks to develop a smart digital government that meets societal expectations and bolsters the UAE's competitiveness on both regional and global levels. H.E. Younis Haji AlKhoori, Undersecretary of the Ministry of Finance, stressed that hosting the first Customer Council demonstrates the Ministry's commitment to transparency, continuous improvement, and embedding the principle of customer engagement in policy design and service enhancement. He noted that the initiative functions not only as a dialogue platform but also as a strategic instrument for assessing procedures from the user's perspective and enhancing the efficacy of government services. H.E. AlKhoori said, 'At the Ministry of Finance, we believe that customers are the primary driver of improvement and innovation. This is why this Council plays a vital role as it provides a platform for directly listening to challenges and suggestions and transforming them into practical inputs that support our efforts to simplify procedures and enhance the efficiency of public financial performance.' He added, 'The 'Zero Government Bureaucracy' programme is supported by the directives of our wise leadership and represents a paradigm shift towards fast and efficient public services. Through the three Customer Councils scheduled for this year, we will work to enhance the customer journey and design collaborative solutions that address the needs and aspirations of all segments of society.' Customer contributions: His Excellency further stressed that the Ministry values all customer contributions and insights and recognises that their active participation will contribute to ensuring the success of government initiatives. He also said that the Ministry is proud of being awarded the Zero Government Bureaucracy Award in the ''Engaging People' category, which reflects its success in transforming customer feedback into tangible results. The Customer Council operates as a tool to measure the real customer experience, helping identify bureaucratic complexity through the real-life experiences of service users. It offers a direct lens into the actual effectiveness of procedures from the customer's perspective and acts as a vital entry point for redesigning workflows to eliminate unnecessary steps. The council also plays a key role in evaluating the outcomes of these changes, enabling the Ministry to track measurable improvements post-implementation. Through this platform, the Ministry aims to collect actionable feedback, pinpoint high-impact challenges, and prioritise the redesign of critical processes, while rigorously testing proposed solutions to ensure their effectiveness. Three main phases have been outlined for the Customer Councils until the end of 2025. The first phase involves identifying challenges and priorities from the user's perspective. The second will focus on redesigning the customer journey using participatory design methodologies. The final phase will involve testing the proposed service models and collecting final feedback ahead of the official rollout of the Ministry's revamped operations and services. Staff awareness: In parallel, the Ministry is conducting an awareness campaign to familiarise employees with the programme's methodology. The campaign highlights the role of reducing bureaucracy in improving quality of life and facilitating business operations. To this end, the Ministry aims to equip participants with the necessary skills and knowledge to engage effectively and directly in efforts to streamline government bureaucracy, fostering a shared understanding and a results-driven approach to enhancing the efficiency and quality of government services.
Zawya
29-07-2025
- Business
- Zawya
Ministry of Finance organises first ‘Customer Council' under phase two of the ‘Zero Government Bureaucracy' programme
Dubai: The Ministry of Finance has organised the first 'Customer Council' under the second phase of the 'Zero Government Bureaucracy' programme as part of its commitment to transparency, efficiency, and innovation. The programme aims to support the UAE Government's ongoing efforts to eliminate redundant procedures and services, reduce duplication across government entities, and enhance the overall customer experience, while reinforcing a more agile and responsive administrative model. As part of the second phase, the Ministry will focuse on cutting and abolishing unnecessary digital administrative complexities and redundant approvals, modernising and upgrading all government digital systems, and actively adopting artificial intelligence technologies. It also seeks to develop a smart digital government that meets societal expectations and bolsters the UAE's competitiveness on both regional and global levels. H.E. Younis Haji AlKhoori, Undersecretary of the Ministry of Finance, stressed that hosting the first Customer Council demonstrates the Ministry's commitment to transparency, continuous improvement, and embedding the principle of customer engagement in policy design and service enhancement. He noted that the initiative functions not only as a dialogue platform but also as a strategic instrument for assessing procedures from the user's perspective and enhancing the efficacy of government services. H.E. AlKhoori said, 'At the Ministry of Finance, we believe that customers are the primary driver of improvement and innovation. This is why this Council plays a vital role as it provides a platform for directly listening to challenges and suggestions and transforming them into practical inputs that support our efforts to simplify procedures and enhance the efficiency of public financial performance.' He added, 'The 'Zero Government Bureaucracy' programme is supported by the directives of our wise leadership and represents a paradigm shift towards fast and efficient public services. Through the three Customer Councils scheduled for this year, we will work to enhance the customer journey and design collaborative solutions that address the needs and aspirations of all segments of society.' Customer contributions His Excellency further stressed that the Ministry values all customer contributions and insights and recognises that their active participation will contribute to ensuring the success of government initiatives. He also said that the Ministry is proud of being awarded the Zero Government Bureaucracy Award in the ''Engaging People' category, which reflects its success in transforming customer feedback into tangible results. The Customer Council operates as a tool to measure the real customer experience, helping identify bureaucratic complexity through the real-life experiences of service users. It offers a direct lens into the actual effectiveness of procedures from the customer's perspective and acts as a vital entry point for redesigning workflows to eliminate unnecessary steps. The council also plays a key role in evaluating the outcomes of these changes, enabling the Ministry to track measurable improvements post-implementation. Through this platform, the Ministry aims to collect actionable feedback, pinpoint high-impact challenges, and prioritise the redesign of critical processes, while rigorously testing proposed solutions to ensure their effectiveness. Three main phases have been outlined for the Customer Councils until the end of 2025. The first phase involves identifying challenges and priorities from the user's perspective. The second will focus on redesigning the customer journey using participatory design methodologies. The final phase will involve testing the proposed service models and collecting final feedback ahead of the official rollout of the Ministry's revamped operations and services. Staff awareness In parallel, the Ministry is conducting an awareness campaign to familiarise employees with the programme's methodology. The campaign highlights the role of reducing bureaucracy in improving quality of life and facilitating business operations. To this end, the Ministry aims to equip participants with the necessary skills and knowledge to engage effectively and directly in efforts to streamline government bureaucracy, fostering a shared understanding and a results-driven approach to enhancing the efficiency and quality of government services.
