Latest news with #bt
The National
5 days ago
- The National
Is BT down? Users complain about landline fault issues
Users reported issues with landlines as well as broadband, and email. According to DownDetector, issues started at around 11am with users complaining that they couldn't get their landlines to work. Problems were recorded by BT users across the UK on DownDetecto,r including London, Birmingham, Nottingham and Manchester. Hi Jo, thanks for your message. We've passed this to the relevant team to look into. — BT (@bt_uk) July 24, 2025 Of the problems reported, 67% relate to problems with landlines, while 29% reported problems with broadband. A further 5% related to email. One user said on DownDetector: 'Landline down, our number 'not recognised' when dialled from mobile and also when put into BT status check page i get 'We ran into trouble with your search. Please try our help information.'' Another commented: 'BT Broaband fine but digital voice down in Dartford. Despite the service status showing no issues a 30min wait for tech support revealed this is part of A major countrywide issue'. When someone asked on X if BT services were down, the official account replied that it had 'passed this to the relevant team to look into.' A BT spokesperson told Newsquest: 'We're currently addressing an issue impacting our services. We apologise for any inconvenience caused; we're working urgently to fix this issue and will provide a further update as soon as possible'. Companies with the fastest broadband in the UK What is Downdetector? Downdetector is an online website that allows users of popular services, including X (Twitter), Instagram, Facebook, Virgin Media and more, to report if they are having trouble with the services. The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. Describing itself on its website, Downdetector is 'where people go when services don't work.' The website monitors disruptions to various key services, including the internet, web hosting platforms, banks, social media and more. You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website. In short, users can get involved by submitting any issue reports on the platform. Recommended reading: Problem indicators are also collected from social media and other factors on the web, Downdetector explained. These reports are then validated and analysed in real-time. An incident is then detected if the number of reports is significantly higher than the typical average for that particular service. When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots. Do you use Downdetector? Let us know in the comments.
The Herald Scotland
5 days ago
- The Herald Scotland
Is BT down? Users complain about landline fault issues
According to DownDetector, issues started at around 11am with users complaining that they couldn't get their landlines to work. Problems were recorded by BT users across the UK on DownDetecto,r including London, Birmingham, Nottingham and Manchester. Hi Jo, thanks for your message. We've passed this to the relevant team to look into. — BT (@bt_uk) July 24, 2025 Of the problems reported, 67% relate to problems with landlines, while 29% reported problems with broadband. A further 5% related to email. One user said on DownDetector: 'Landline down, our number 'not recognised' when dialled from mobile and also when put into BT status check page i get 'We ran into trouble with your search. Please try our help information.'' Another commented: 'BT Broaband fine but digital voice down in Dartford. Despite the service status showing no issues a 30min wait for tech support revealed this is part of A major countrywide issue'. When someone asked on X if BT services were down, the official account replied that it had 'passed this to the relevant team to look into.' A BT spokesperson told Newsquest: 'We're currently addressing an issue impacting our services. We apologise for any inconvenience caused; we're working urgently to fix this issue and will provide a further update as soon as possible'. Companies with the fastest broadband in the UK What is Downdetector? Downdetector is an online website that allows users of popular services, including X (Twitter), Instagram, Facebook, Virgin Media and more, to report if they are having trouble with the services. The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. Describing itself on its website, Downdetector is 'where people go when services don't work.' The website monitors disruptions to various key services, including the internet, web hosting platforms, banks, social media and more. You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website. In short, users can get involved by submitting any issue reports on the platform. Recommended reading: Problem indicators are also collected from social media and other factors on the web, Downdetector explained. These reports are then validated and analysed in real-time. An incident is then detected if the number of reports is significantly higher than the typical average for that particular service. When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots. Do you use Downdetector? Let us know in the comments.
Yahoo
15-02-2025
- Yahoo
BT issues update on email outage as thousands of customers report log in issues
BT has issued an apology to customers who were 'unable to access their email' earlier today (February 15) as the issue has 'likely been fixed'. It comes as thousands of people across the UK reported issues accessing their BT email accounts on Saturday morning. On X (formerly Twitter) and Downdetector, customers said they could not either log in or connect to their email accounts. At around 10am, there was a peak of more than 5,000 reported issues with BT on Downdetector - 93% of these reports were due to email problems. We are supporting the UK Government's National Campaign Against Fraud. Fraudsters impersonate people or organisations you trust. Find out common tactics they use so you're ready to spot them: — BT (@bt_uk) February 12, 2024 Among the many comments, one user posted: 'BT Mail in North Yorkshire been down since since I got up at 5am.' Another wrote: 'BT email not responding on iphone or mac, but is responding on ipad, strange. All works via VPN.' Someone else said: 'Web mail down today. Can normally get into via office outlook - not this morning - completely down - cannot access web page which means all mail servers are down.' Meanwhile, on X a BT customer wrote to the broadband provider: '@bt_uk my mail is down at a really difficult time so thanks, hoping it's back soon.' This person complained: '@bt_uk why can't receive my emails? Try to login online and told my details are incorrect. How long will I be unable to access my emails?' Recommended reading: UK laptop users warned to 'unplug immediately' over risk of fire and burns Freeview shuts down channel as part of latest 'important' update - see all changes Expert call centre hacks to haggle for money off contracts and renewals However, it now seems the problem has been resolved as @bt_uk replied on X to an account holder this afternoon: 'Earlier today some BT email customers were unable to access their email. The issue has been resolved, and we're very sorry for any inconvenience caused.' In response to another grumble, the BT account said: 'We have been made aware that the issues are now likely fixed, please try again.' Are you still having issues with your BT email account? Let us know in the comments below.
