Is BT down? Users complain about landline fault issues
Problems were recorded by BT users across the UK on DownDetecto,r including London, Birmingham, Nottingham and Manchester.
Hi Jo, thanks for your message. We've passed this to the relevant team to look into. — BT (@bt_uk) July 24, 2025
Of the problems reported, 67% relate to problems with landlines, while 29% reported problems with broadband.
A further 5% related to email.
One user said on DownDetector: 'Landline down, our number 'not recognised' when dialled from mobile and also when put into BT status check page i get 'We ran into trouble with your search. Please try our help information.''
Another commented: 'BT Broaband fine but digital voice down in Dartford. Despite the service status showing no issues a 30min wait for tech support revealed this is part of A major countrywide issue'.
When someone asked on X if BT services were down, the official account replied that it had 'passed this to the relevant team to look into.'
A BT spokesperson told Newsquest: 'We're currently addressing an issue impacting our services. We apologise for any inconvenience caused; we're working urgently to fix this issue and will provide a further update as soon as possible'.
Companies with the fastest broadband in the UK
What is Downdetector?
Downdetector is an online website that allows users of popular services, including X (Twitter), Instagram, Facebook, Virgin Media and more, to report if they are having trouble with the services.
The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
Describing itself on its website, Downdetector is 'where people go when services don't work.'
The website monitors disruptions to various key services, including the internet, web hosting platforms, banks, social media and more.
You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website.
In short, users can get involved by submitting any issue reports on the platform.
Recommended reading:
Problem indicators are also collected from social media and other factors on the web, Downdetector explained.
These reports are then validated and analysed in real-time.
An incident is then detected if the number of reports is significantly higher than the typical average for that particular service.
When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots.
Do you use Downdetector? Let us know in the comments.
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
BBC News
a day ago
- BBC News
EE says latest outage fixed after 'technical fault'
EE says it carried out further work overnight to fix a technical problem which left some customers unable to make or receive the last 24 hours, hundreds of people who use the mobile provider have told the BBC they have experienced service comes after thousands were left unable to make or receive calls earlier this week due to a technical issue which impacted both mobile and landline Saturday, a spokesperson for BT - which owns EE - said the network was "running as normal" after maintenance was carried out last night, but that it was "monitoring" the situation. The BBC's Your Voice, Your News continued to receive messages from readers on Saturday saying that they had experienced issues with their phone 84-year-old customer said she and her husband were left unable to make "vital" daily calls to their daughter and son-in-law."The service is still down, into our third day of no service is unacceptable," said another customer from Essex, who added that "the lack of information is deafening"."This is still an ongoing issue," reported another customer from Exeter, who said multiple offices of his estate agency business were all experiencing problems making this week, EE customers reported that they were unable to make or receive calls, including to apologised for that outage on Thursday and said that it happened "following a technical fault impacting voice services" on their to the latest outage, EE said on Saturday: "We continue to conduct enhanced monitoring to prevent recurrence. "We sincerely apologise for any inconvenience this issue has caused."
The Sun
a day ago
- The Sun
I changed phone deal to save money – then EE said I wracked up £94 in extra charges
Q. I've had a mobile phone contract with BT for the last eight years and currently pay £12.66 a month. In April, I was offered a new contract with more data for just £10 a month. 1 The contract was provided by EE as the two networks are merging. I was pleased with the offer so I agreed and signed up. But I was shocked when I received my first bill for March. I was charged an eye-watering £56 - £43.34 more than in February. The next month another shock bill followed, this time for £58. Both times I was told that I had gone over my data allowance. When I called and asked what I had used the extra data for I was told that the company does not have the information. I thought this was unfair, especially as I had set up a £40 bill cap on my account. I have spent hours on the phone trying to sort this out. Is there anything you can do? Malcolm Finch, via email. A. We all use data to scroll on social media, surf the web and stay connected to our loved ones. But in this situation your contract caused a disconnect between you and EE. It is important to read the terms and conditions of a mobile phone contract before you sign up. Although it may seem similar to your current plan, there could be higher fees or penalties if you make too many calls, use extra data or send lots of texts. This is what happened in your case. BT said you exceeded your data limit on your March and April bills. You were charged for the data you used up to your spending cap of £40 a month. A spending cap allows you to limit how much you can use your phone outside of your normal plan. BT has agreed to refund you £79.98 for the additional charges as a gesture of goodwill. A member of its team has also called to explain how the spending cap works so you do not get hit with a big bill again. This case shows how important it is to set a spending cap that you can afford. It should help you to limit how much you spend on roaming, picture messages and texts, which can stop you racking up extra charges. If you have a spending cap in place then your provider should let you know when you are getting close to your allowance. That's why I was very surprised that EE unwittingly let you rack up such a big bill, but I'm glad you have got your money back. Squeeze team total: £224,628.
Daily Mirror
2 days ago
- Daily Mirror
Huge UK landline switch-off confirmed and your home could be next on this list
The UK is moving to a digital future with more homes losing their old copper landlines. Check your postcode now. The trusted old landline is slowly being replaced, with homes being switched over to more modern digital calling. This uses the internet instead to help people keep in touch rather than those wires that dangle above UK streets. Millions have already made the jump to this broadband technology, and it's just been confirmed that 137 extra locations are now moving away from ageing copper cables as well. The update has just been announced by BT's Openreach service, and it means millions of homes will soon be forced to use digital voice when taking out a new broadband plan or switching providers. This so-called "Stop Sell" alert is issued to Internet Service Providers as soon as the majority of homes near a broadband exchange can access ultrafast Full Fibre connectivity. Once "Stop Sell" comes into force, customers who then want to switch, upgrade or re-grade their broadband or phone service will have to take a new digital service over broadband. Homes that don't yet have Full Fibre in their roads will be able to stay on copper until fibre cables arive in their street. Glarryford • • Aghadowey • Pomeroy • Clogher • Fintona • Dromore/Tyrone • Drumquin • Ashby De La Zouch Freeland • Adderbury • Broomfield • Woodham Ferrers • Framingham • Newhaven • Sacriston • Hoghton • Penrith Dalston • New Brancepeth • Annbank • Newton Stewart •Ballingry • Lockerbie • Chudleigh • Milford Haven • Bala Llandrindod Wells • Stourport • Fernhill Heath • Kessingland • Teversham • Silsoe • Saint Faith • Great Dunmow Girton • Dymchurch • Shildon • Whitley Bridge • Whaley Bridge • Pencaitland • Durrington • Romsey • Plymstock Midsomer Norton • Forden • Alsager • Haslington • Dyserth • Sandbach • Stonehouse • Hengoed • Amlwch • Pershore Menai Bridge • Llandovery • Manningtree • Dickleburgh • Chestfield • South Milford • Dolgellau • Avebury Lockeridge • Newton Tracey • Ogbourne • Sandon • Llanbedrog • Llanfrynach • Eskdalemuir • Long Bredy Berriedale • Sanday • Llandyrnog • Dolwen • Dolgarrog • Chapelton • Pennyghael • Ulva Ferry • Buckland St Mary Bishopswood • Hawick • Tottington • Eastwood • Purfleet • Locks Heath • Hook • Felling • Southbourne • St Austell Stubbington • Lynemouth • Starcross • Loughborough • Easton • Wolverhampton • Ashford • Uxbridge • Woodford • Smallbrook Wood St • Aylesbury • Ingleby Barwick • Leytonstone • Stockton • Sutton In Ashfield • Washington • Worle • Darlington Holmfirth • Bedford • Goscote • Bishops Cleeve • Wolviston • Armthorpe • Barnwood • Desborough • Coppull • Trentham Sale • Hexton • Appley Bridge • Manningham •° Stoke City • Warsop So why are we being pushed over to Digital Voice? This new technology should improve calling for customers. Those who switch will get features not found on older copper landline services, such as Multi Call, three-way calling for conference calls, and call diversion to any other phone number, including mobile phones. Another boost is better call quality when using Digital Voice, though you'll need a compatible Digital Home phone to take advantage. BT says this update is "critical" to meet the demands of the future and it's not something any of us will be able to ignore. There have been some concerns raised about older and vulnerable people who might not have broadband. Some have also been worried about broadband outages as this will also mean the phone stops working. All of these worries are currently being monitored by telecoms companies and by Ofcom. "We continue to monitor the situation closely, including attending regular meetings dedicated to this issue with industry. We won't hesitate to launch enforcement action against any provider that fails to fulfil their obligations to customers," Ofcom confirmed. Speaking about the latest changes and new 137 locations, James Lilley, Openreach's Managed Customer Migrations Manager, said: 'The stop sell programme is a critical part of ensuring that the UK's communication infrastructure is ready to meet the demands of the future. "Taking advantage of the progress of our Full Fibre build and encouraging people to upgrade where a majority can access our new network is the right thing to do as it makes no sense, both operationally and commercially, to keep the old copper network and our new fibre network running side-by-side. As copper's ability to support modern communications declines, the immediate focus is getting people onto newer, future proofed technologies. 'We're moving to a digital world and Openreach is helping with that transformation by rolling out ultrafast, ultra-reliable, and future-proofed digital Full Fibre across the UK."
