Latest news with #cloudcommunications
Globe and Mail
4 days ago
- Business
- Globe and Mail
8x8 (EGHT) Q1 Revenue Rises 2%
Key Points Total revenue (GAAP) was $181.4 million in Q1 fiscal 2026. Non-GAAP EPS was $0.08 in Q1 fiscal 2026. Cash flow from operations was $11.9 million in Q1 fiscal 2026, marking the eighteenth consecutive quarter of positive operating cash flow but a notable decline from a year ago. These 10 stocks could mint the next wave of millionaires › 8x8 (NASDAQ:EGHT), a provider of cloud-based communications and customer engagement solutions, reported its first-quarter fiscal 2026 results on August 5, 2025. The company's revenue for the period edged above analyst expectations, coming in at $181.4 million compared to the consensus estimate of $180.7 million. Non-GAAP earnings per share were $0.08, matching the prior-year period. Cash flow from operations was positive for the eighteenth consecutive quarter, though it declined from the same period last year. The quarter reflected modest top-line growth, continued platform innovation, and ongoing margin pressure as the company transitions away from legacy products and invests in its unified platform strategy. Metric Q1 fiscal 2026(quarter ended June 30, 2025) Q1 fiscal 2026 Estimate Q1 fiscal 2025(quarter ended June 30, 2024) Y/Y Change EPS – Diluted (Non-GAAP) $0.08 $0.10 $0.08 0.0% Revenue (GAAP) $181.4 million $180.7 million $178.1 million 1.8% Service Revenue $176.3 million $172.8 million 2.0% Non-GAAP Operating Profit $16.3 million $20.1 million (18.9%) Adjusted EBITDA $20.7 million $25.8 million (19.8%) Cash Flow from Operations $11.9 million $18.1 million (34.3%) Estimate column reflects analyst consensus where available; guidance and estimates are based on company disclosures and FactSet data. Business Overview and Strategic Focus The company delivers a cloud-based platform for business communications, offering services for voice calls, video meetings, messaging, and contact center operations. Its core product is an integrated, AI-powered Platform for Customer Experience (CX), which brings together Contact Center as a Service (CCaaS), Unified Communications as a Service (UCaaS), and Communications Platform as a Service (CPaaS). CPaaS provides programming tools for customers to build custom communication features. 8x8's recent focus has been on unifying these services into a single platform to simplify operations and provide better data-driven insights for businesses. The company targets mid-market and enterprise customers who need comprehensive communication solutions. Key success factors include ongoing platform innovation, reducing customer complexity, and expanding its technology partner ecosystem. Investments in artificial intelligence, such as real-time agent guidance and sentiment analysis, are central to its strategy. Quarterly Performance: Revenue, Margins, and Key Developments The period marked a return to year-over-year revenue growth, with the revenue figure slightly exceeding analyst expectations. Service revenue, which is the main recurring revenue stream, increased compared to the prior year. Other revenue, tied to non-core offerings, declined and remains a small part of the business. Profitability metrics came under pressure. Non-GAAP operating profit and adjusted EBITDA both declined from the prior-year period, reflecting continued investment in product development and platform expansion. The company is also managing the final stages of transitioning customers off its legacy Fuze platform, with all migrations expected to be complete by the end of calendar year 2025. Cash flow from operations was positive for the eighteenth consecutive quarter, but the result was down from the same period last year. The company ended the quarter with $81.3 million in cash and cash equivalents. During the period, it repaid $15.0 million in term loan principal and repurchased $1.8 million in shares, showing a focus on balance sheet strength and shareholder returns. Gross margins narrowed compared to the prior year, driven in part by a greater mix of usage-based offerings, which typically have lower profitability. The non-GAAP gross margin for service revenue was 70.6%, and the total non-GAAP gross margin was 67.8%, down from 70.6% a year earlier. Management continues to prioritize investment in go-to-market and product innovation, accepting near-term margin compression as part of its long-term plan. Product Innovation and Customer Adoption The company's integrated Platform for Customer Experience (CX) remains its main area of progress. This platform uses artificial intelligence to help businesses manage customer communications across voice, messaging, and video channels. New features this quarter included Verif8 for secure authentication, expanded Operator Connect for integrating Microsoft Teams voice in 50 countries, and Smart Assist with Conversation Intelligence, which uses real-time AI to guide agents and analyze conversations. Other innovations included AI-powered chat summarization, more flexible device options, and enhanced integration with customer relationship management (CRM) tools. The platform now supports additional digital channels such as Viber and Facebook Messenger, and offers expanded payment tools like PCI-compliant automated payments. Multi-product adoption continues to rise, especially among mid-market and enterprise clients. Customers using three or more of the company's offerings now represent more than half of total subscription revenue, with a 13% year-over-year increase in this group. These customers tend to renew at higher rates, supporting stronger retention and long-term growth potential. The technology partner ecosystem expanded further, with new integrations for social listening, financial services verification, and device support. The company received several industry awards during the quarter, highlighting its unified approach and appeal to businesses seeking single-vendor solutions. Looking Ahead: Guidance and Key Areas to Watch Management provided guidance for the next quarter and the full fiscal year. For the second quarter of fiscal 2026, it expects total revenue between $175 million and $180 million and service revenue between $170 million and $175 million. Non-GAAP operating margin is expected to remain compressed at 9.0–9.5%. Estimated non-GAAP EPS is $0.06–$0.08, and operating cash flow is forecast at $3–$5 million. For the full fiscal 2026 year, the company projects total revenue of $706–$720 million and service revenue of $685–$700 million. Non-GAAP operating margins are expected to be 8.5–9.5%, with diluted non-GAAP EPS of $0.28–$0.33. Management noted that these targets assume continued investment in growth and platform adoption, even at the expense of near-term profits. EGHT does not currently pay a dividend. Revenue and net income presented using U.S. generally accepted accounting principles (GAAP) unless otherwise noted. Where to invest $1,000 right now When our analyst team has a stock tip, it can pay to listen. After all, Stock Advisor's total average return is 1,039%* — a market-crushing outperformance compared to 181% for the S&P 500. They just revealed what they believe are the 10 best stocks for investors to buy right now, available when you join Stock Advisor. See the stocks » *Stock Advisor returns as of August 4, 2025
Globe and Mail
4 days ago
- Business
- Globe and Mail
NiCE and RingCentral Extend Partnership to Accelerate AI-Driven Customer and Employee Experiences
NiCE (Nasdaq: NICE) today announced a renewed collaboration with RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, through a multi-year extension of their long-term agreement to market and sell RingCentral Contact Center ™, a proven, global solution for enterprise-grade customer engagement, powered by NiCE CXone Mpower. The extension builds upon the partnership NiCE and RingCentral have cultivated since 2015, and re-energizes the partnership in go-to-market, sales, onboarding, and post sales engagement. The extended partnership helps businesses transform and deliver AI-powered customer experiences. RingCentral is a recognized leader in cloud business communications, and named a Leader in the Gartner® Magic Quadrant for Unified Communications as a Service (UCaaS) report for 10 consecutive years. In addition, NiCE is a recognized industry leader in cloud contact center and CX, and named a Leader* in the Gartner® Magic Quadrant TM for Contact Center as a Service (CCaaS)** report for 10 consecutive years. Together, the two companies have a successful track record of offering a deeply integrated UCaaS and CCaaS solution. 'We're thrilled to extend our partnership with NiCE and double down on continuing to offer NiCE's renowned industry-leading CX platform powered by AI to RingCentral's enterprise customers,' said Vlad Shmunis, Founder, Chairman and CEO of RingCentral. 'Our customers greatly benefit from the integration of two recognized industry leaders that no other vendors are able to deliver. This partnership extension marks an important next chapter, and we look forward to working with the NiCE team offering our AI-powered integrated solution streamlining customer interactions and boosting overall efficiency.' 'RingCentral is a recognized leader in cloud business communications, and we're excited to work together to take our partnership with RingCentral to the next level – one defined by the seamless convergence of AI powered customer and employee experiences,' said Scott Russell, CEO of NiCE. 'The path ahead is about working together collaboratively to unlock more opportunities — and meet businesses wherever they are in their AI journey to modernize how they connect, collaborate, and serve their customers.' A key component of the extended partnership will be focused on re-energizing the channel partner ecosystem, where RingCentral Contact Center powered by NiCE CXone Mpower has long been recognized and sold successfully as a leading integrated solution. According to Joe Rittenhouse, Co-CEO of Converged Technology Professionals, Inc., 'The NiCE and RingCentral partnership extension is a significant win-win. We're great supporters of this partnership and have successfully sold and deployed many large enterprise deals based on their integrated UCaaS and CCaaS solutions. We look forward to the next steps and their focus on working together with us to make our clients super successful.' 'The past 10 years of the NiCE and RingCentral partnership has been an interesting journey, and one that has seen notable success. Few other vendors in the UCaaS and CCaaS market have been able to integrate that deeply and reach a level of success seen by this partnership, so I look forward to seeing what's next and how NiCE and RingCentral will help customers in their AI powered EX and CX journeys,' said Zeus Kerravala, Founder and Principal Analyst of ZK Research. For more information on RingCentral Contact Center, please visit: *NiCE recognized as inContact in 2015 and 2016, recognized as NiCE inContact in 2017, 2018, 2019 and 2020 and recognized as NiCE CXone in 2021. **Recognized in the Magic Quadrant for Contact Center as a Service, North America from 2015 to 2019. Gartner, Magic Quadrant for Contact Center as a Service, By Drew Kraus, Pri Rathnayake, Megan Fernandez, Pankil Sheth, Jason Bridge, 28 October 2024. Gartner, Critical Capabilities for Unified Communications as a Service, By Rafael Benitez, Megan Fernandez, Christopher Trueman, Pankil Sheth, 14 October 2024. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. About RingCentral RingCentral is a global leader in AI-powered business communications, contact center, conversational intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of hundreds of thousands of customers and millions of users worldwide. Visit to learn more. © 2025 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Contact Center, and the RingCentral logo are trademarks of RingCentral, Inc. About NiCE NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE's platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: Forward-Looking Statements This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Russell, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the 'Company'). In some cases, such forward-looking statements can be identified by terms such as 'believe,' 'expect,' 'seek,' 'may,' 'will,' 'intend,' 'should,' 'project,' 'anticipate,' 'plan,' 'estimate,' or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company's growth strategy; success and growth of the Company's cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the 'SEC'). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Yahoo
25-07-2025
- Business
- Yahoo
Vonage Receives Recognition from Gartner® for Communications Platform as a Service: Named a Customers' Choice and a Visionary
Customers worldwide recommend Vonage's Communications Platform as a Service (CPaaS), receiving a Gartner Customers' Choice recognition; company recognized as a Visionary in the Gartner Magic Quadrant™ HOLMDEL, N.J., July 25, 2025 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has been recognized as a Customers' Choice in Gartner® Peer Insights™ Voice of the Customer, and named a Visionary in the 2025 Gartner Magic Quadrant™, for CPaaS. Vonage's innovative network-powered Communications APIs provide businesses and developers with the building blocks to create personalized, high-impact customer experiences. This includes solutions that enable companies to integrate real-time video consultations into their applications for services such as telehealth, or enable instant notifications and silent authentication for secure online transactions, and more. "Our commitment is to empower businesses with advanced technologies that enable exceptional customer experiences across digital touchpoints," said Christophe Van de Weyer, President and Head of Business Unit API for Vonage. "By harnessing AI and focusing on significant innovation, we empower developers and businesses to build solutions that meet today's demands and anticipate tomorrow's needs. In our opinion, this recognition from Gartner reinforces our approach, while the trust and feedback from our customers validates the meaningful impact our solutions have on their success." With continued investments in innovation, including AI initiatives across its platform, and a focus on improvements to its anti-fraud capabilities and security, Vonage has made several strategic decisions to support high-margin growth objectives. These include refinement of its geographic focus and prioritization of R&D investments that increase portfolio capabilities and create value and greater business impact for its customers. This strategy reflects Vonage's customer-centric approach, dedicated to delivering consistent, dependable, and forward-thinking communication solutions that empower businesses to scale, create operational efficiencies and enhance customer experiences. Additionally, Vonage was recognized in all areas of the Gartner 2025 Critical Capabilities report, a companion to the CPaaS Magic Quadrant™. Vonage also earned a 93% Willingness to Recommend score in the Gartner Peer Insights™ Voice of the Customer report for CPaaS as of 30 September 2024 based on 41 reviews - one of only two vendors to be named a Customers' Choice. Customer reviews included: 5 star - "Exploring the Versatility of Vonage's Developer-Friendly Communications APIs" 5 star - "Vonage Provides a Robust and Flexible Communication Platform" 5 star - "Simple, Fast Setup and Continually Advancing Technology to Ensure Market Relevance" 5 star - "Maximizing Efficiency with Vonage: A User Experience" 5 star - "Highly Customizable Platform with Excellent Support" Learn more here. Disclaimer Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, Magic Quadrant and Peer Insights are registered trademarks of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner, Magic Quadrant for Communications Platform as a Service, By Lisa Unden-Farboud, etc., 24 July 2025 Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, By Pankil Sheth etc., 7 October 2024 Gartner, Magic Quadrant for Contact Center as a Service, By Drew Kraus, etc., 28 October 2024 Gartner, CPaaS Voice of the Customer, 24 November, 2024. About Vonage Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation, providing a comprehensive set of engagement solutions to deliver richer, more personal and meaningful communications across the entire customer and employee experience. Vonage's Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions enable companies to transform how they communicate and operate from the office or anywhere. Vonage's Communications Platform as a Service (CPaaS) offering is fully programmable and allows developers to embed video, voice, chat, messaging, AI and verification into existing products, workflows and systems using communications APIs. Leveraging the power of the network, Vonage's CPaaS is expanding to incorporate new network capabilities exposed as APIs to help developers worldwide pioneer new, advanced applications that help enterprises reimagine their business, transform their operations and improve customer experiences. Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson Group called Business Area Global Communications Platform. To follow Vonage on LinkedIn, visit To become a fan on Facebook, go to To subscribe on YouTube, visit View original content to download multimedia: SOURCE Vonage Error while retrieving data Sign in to access your portfolio Error while retrieving data Error while retrieving data Error while retrieving data Error while retrieving data
Zawya
21-07-2025
- Business
- Zawya
Infobip brings voice calling to WhatsApp Business users
Dubai, United Arab Emirates – Global cloud communications platform today announced the launch of WhatsApp Business Calling, a new feature that enables businesses to make and receive voice calls via their WhatsApp Business numbers. This addition enhances Infobip's omnichannel platform by delivering richer, real-time conversations within the messaging app used by millions worldwide. The feature allows businesses to receive and initiate voice calls globally, using WhatsApp's native interface so customers never leave the app. Calls can be started directly from WhatsApp chats, interactive messages, or deep links embedded in websites and apps, providing multiple convenient entry points. Integration with Infobip Conversations, the company's cloud contact center solution, enables customer support agents to switch seamlessly from chat to voice while maintaining unified conversation history and context. "Our customers consistently emphasize that voice is essential for providing outstanding service, particularly when it comes to complex matters that demand real-time interaction', said Zeid Shubailat, Director at Infobip. 'By introducing WhatsApp Business Calling, we're bringing together the convenience of chat and the immediacy of voice - within a trusted, secure, and branded environment that customers know and value." Available across global markets, WhatsApp Business Calling supports industries such as retail, banking, airlines, and eCommerce by enabling faster issue resolution. By embedding app-based voice within WhatsApp, it reduces friction and ensures seamless customer interactions. Integrated reporting and billing with the WhatsApp Business Platform simplify operations and provide valuable insights. A key advantage of WhatsApp Business Calling is branded calling: verified business profiles display the company name, logo, and checkmark during calls, reinforcing brand authenticity, combatting fraud, and boosting customer trust and answer rates. This feature aligns with Infobip's commitment to trusted, safe, and branded communication channels and complements the upcoming launch of Infobip's Branded Calling ID (BCID) solution later this year. About Infobip Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić. Recent award wins include: Infobip named among Top 75 in Fortune's Europe's Most Innovative Companies 2025, placing it in the top 25% of all listed organizations (June 2025) Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025) Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025) Infobip named one of the top CPaaS providers in Metrigy's CPaaS MetriRank Report (Dec 2024) Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research's RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024) Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) Infobip named to Fast Company's Annual List of the World's Most Innovative Companies (March 2024)
Yahoo
17-07-2025
- Business
- Yahoo
Why Is Twilio Stock Soaring On Tuesday?
Twilio Inc. (NYSE:TWLO) shares traded higher on Tuesday after the cloud communications company announced several new platform capabilities aimed at enhancing real-time, personalized customer experiences across channels. The company introduced general availability for three key tools: Event-Triggered Journeys in Twilio Engage, Data Residency for Email (EU), and WhatsApp Business Calling via Programmable Voice. These innovations aim to unify data, communications, and AI in one platform to help businesses better meet compliance needs while delivering more relevant and timely customer interactions. Also Read: According to Benzinga Pro, TWLO stock has gained over 119% in the past year. Investors can gain exposure to the stock via Global X Cloud Computing ETF (NASDAQ:CLOU). Twilio Segment's Event-Triggered Journeys provide businesses with the ability to automate customer experiences based on real-time behavior. This feature supports scenarios like cart abandonment, onboarding flows, trial-to-paid transitions, and more. Using rich data payloads, businesses can personalize messages with context such as loyalty status or account info while managing multiple interactions simultaneously across devices. Companies can now dynamically build journeys without developer intervention, track real-time user behavior, and gain full visibility into campaign effectiveness. Native integrations with SendGrid and Twilio Messaging further streamline cross-channel communication, enabling email and SMS triggers directly from customer data. Twilio also rolled out Data Residency for Email (EU), helping clients store email event data and personally identifiable information (PII) within Europe. This functionality is designed to support end-to-end regional data control and streamline compliance with evolving privacy standards. Companies stand to benefit from improved delivery times and reduced risk of cross-border data exposure. Through Programmable Voice, businesses can now engage with customers via voice calls directly within WhatsApp conversations. This feature supports seamless transitions between text and voice, offering fluid communication for service use cases. The API-based deployment simplifies rollout across global messaging environments. 'With Data Residency for Email (EU), WhatsApp Business Calling, and our next-generation orchestration capabilities in Twilio Segment, we're helping businesses respond to customer behavior and earn their trust in real time, scale globally, and enjoy a simplified, more productive builder experience,' said Inbal Shani, Chief Product Officer at Twilio. Price Action: TWLO shares are trading higher by 7.73% to $127.50 at last check Tuesday. Read Next:Photo by Tada Images via Shutterstock UNLOCKED: 5 NEW TRADES EVERY WEEK. Click now to get top trade ideas daily, plus unlimited access to cutting-edge tools and strategies to gain an edge in the markets. Get the latest stock analysis from Benzinga? TWILIO (TWLO): Free Stock Analysis Report This article Why Is Twilio Stock Soaring On Tuesday? originally appeared on © 2025 Benzinga does not provide investment advice. All rights reserved. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
