Latest news with #digitaltransformation
Trade Arabia
an hour ago
- Business
- Trade Arabia
Zain Bahrain unit seals partnership with Orchid Developers
Zain Business, the B2B arm of leading telecom services operator Zain Bahrain, has signed a new agreement with Orchid Developers, one of the first developers to offer freehold commercial and residential projects in Bahrain. As per the deal, the duo will provide the tenants and residents of all Orchid Towers with ultra-high-speed internet, ensuring seamless connectivity and a superior digital experience. As part of this collaboration, Zain Business, leveraging its expertise in advanced fiber-optic and wireless internet access, will be the provider for residents of the new buildings. This partnership is part of Zain's strategy to accelerate digital transformation for enterprises, developers, and customers to drive innovation and growth across the Kingdom, it stated. Ali Mustafa, Chief of Business & Wholesale Officer at Zain Bahrain, said: "We are honoured to partner with Orchid Developers, to bring high-performance internet to their landmark projects." "This agreement reflects Zain Business's dedication to delivering innovative digital and technological solutions that enhance how people live and work. Zain Bahrain aims to set a new standard for high-rise buildings and properties with smart connectivity solutions across the Kingdom," he stated. Orchid Developers CEO Dr Bashar Ahmadi said: "Partnering with Zain Business ensures our residents and tenants enjoy cutting-edge connectivity, further elevating the premium experience Orchid Developers is known for." "We aim to integrate innovative, future-ready solutions into all our projects, enhancing convenience and value for our community," he stated.
Times of Oman
4 hours ago
- Business
- Times of Oman
Oman CX Forum & Awards 2025: Highlights Oman's Commitment to Customer Experience Excellence
Oman's growing focus on customer-centric business practices came into focus at the Oman CX Forum & Awards 2025, held on May 28 at the St. Regis Al Mouj Muscat Resort. The prestigious event, presented by Infoline and organised by Muscat Media Group — publishers of Times of Oman and Shabiba — in collaboration with Gulf Leaders Circle, brought together more than 250 business leaders, C-level executives and customer experience (CX) professionals from across Oman and beyond. His Highness Mohammed Bin Salim Al Said graced the occasion as the Chief Guest. In his welcome address, Fadi Kattar, COO of Muscat Media Group, emphasised the uniqueness of the event, stating, 'The Oman CX Forum 2025 — the first of its kind in Oman — has brought together CX experts from Oman, Saudi Arabia, UAE, Egypt, India and the USA to share insights, spark innovation and elevate standards, and explore how digital transformation, service design and empathy can unlock more inclusive and impactful experiences for everyone we serve.' Backed by key partners such as Tadoom (Strategic Partner), Bahwan Cybertek (Digital Transformation Partner), and Jindal Steel Sohar (Support Partner), the forum explored how businesses in Oman can transform and enhance their CX strategies in an increasingly digital and competitive landscape. The event featured participation from over 80 companies across diverse sectors including banking, insurance, retail, telecom, automotive, utilities, FMCG, consumer electronics, food & beverages, tourism, manufacturing and real estate, etc. The Forum offered deep insights through a series of powerful presentations by CX thought leaders. Muadh Al Omairi, Vice President – Commercial at Infoline, spoke on the topic: 'The New Currency of Business'. Dr. Hazem El Nadi, Senior Vice President - Business Development – MENA at COPC, delivered a compelling session on 'The Silent Advantage: How Proactive CX Service Journeys Beat Reactive Support.' This theme was echoed by Dr. Emmanuel Manyonganise, Head of Customer Experience & Digital Transformation at Bank Albilad, who spoke on the topic: 'The Evolution of CX towards Hyper-Personalisation and the Use of AI in CX'. Navin Prasad Durgaprasad, Executive Vice President and Global Head of Experience at Bahwan CyberTek, delivered an insightful session titled 'Spirit of the Moment – A CX Meets AI Story'. Alex Rodriguez, Creative Director & Head of AI Creative Content at Saatchi & Saatchi, UAE, explored the future of brand engagement in his talk on 'The Future of Creative Content: How AI is Redefining Brand-Customer Relationships.' Other notable speakers included Tanmay Sahoo, President & IMEA Area Leader at Novulis, who discussed 'Future-Proofing CX with AI-Enabled Business Apps,' and Nour Taher, Co-Founder & CEO of Intella, who addressed the blending of emotional intelligence and automation in her presentation on 'Humanizing Automation.' A panel discussion on the topic 'Beyond Expectations: Designing CX Strategies for a Digital-First World' brought together key industry experts including Muadh Al Omairi, Infoline; Vanessa Humphrey, VP Strategy & Partnerships, Tadoom; Hawra Fida, Head of Customer Experience, Al Mouj Muscat; Dr. Hazem El Nadi, COPC; Ammar Askari, Head of Customer Experience, Bank Dhofar; and Eng. Asim Al Zadjali, Business Consultant. The moderation was done by Ahmed Khalifa, Head of Customer Experience, Oman Data Park. The event culminated in the Oman CX Awards 2025, which honoured top brands in over 25 categories based on nationwide consumer voting. Winners received the Times of Oman Best Brand in Customer Experience Award. In addition, nine exceptional organisations and professionals were felicitated for their role in advancing CX innovation in the Sultanate. The Oman CX Forum & Awards 2025 marked a significant step in the nation's journey towards a more service-focused, experience-driven business environment, setting the tone for future advancements in customer experience excellence.
Zawya
7 hours ago
- Business
- Zawya
CDC Sets the Bar for Ethical Innovation with APEA 2025 Win
Commerce Dot Com Sdn Bhd honoured with Corporate Excellence Award at APEA 2025 for driving ethical, inclusive, and impactful digital transformation in Malaysia's public procurement sector. PETALING JAYA, MALAYSIA - Media OutReach Newswire - 31 May 2025 - In an era where digital transformation often prioritises scale and speed, Commerce Dot Com Sdn. Bhd. (CDC) is proving that integrity, inclusion, and impact can and should guide innovation. This conviction has now been recognised regionally, as CDC was honoured with the Corporate Excellence Award at the Asia Pacific Enterprise Awards (APEA) 2025. The award recognises companies that exemplify business leadership and innovation grounded in ethical values. For CDC, it's a milestone that crowns a 25-year journey of shaping Malaysia's public procurement landscape through technology that serves not only government, but people. "This award affirms a principle we've held since day one: innovation must be purposeful, and progress must be principled," said Group Chief Operating Officer Abdul Halim Mohammed Yusof. "We accept this not just as recognition, but as a responsibility—to continue leading with ethics, empathy, and excellence." CDC pioneered the digitalisation of Malaysia's public procurement in 2000 with the launch of ePerolehan—a system that now connects over 180,000 registered suppliers, including a growing base of SMEs and micro-enterprises. Beyond numbers, ePerolehan represents a vision: to democratise access, enhance transparency, and reduce friction in public-sector spending. This approach, anchored in good governance, has earned CDC trust from both the public and private sectors. Its systems are not only robust and secure, but designed to serve national development priorities such as vendor empowerment, fiscal responsibility, and data accountability. From employee wellness to leadership development, CDC's internal programmes are structured to ensure its values are not just stated but lived. Looking ahead, CDC is not resting on legacy. It is actively enhancing ePerolehan with AI-driven analytics, real-time decision dashboards, and user-centric design updates, all while maintaining the highest standards of data integrity and public accountability. As digital governance becomes a strategic priority across Southeast Asia, CDC is also exploring regional collaborations to share Malaysia's e-procurement model and insights. Hashtag: #CommerceDotCom #ePerolehan #EthicalInnovation #PublicProcurement #DigitalTransformation #APEA2025 #CorporateExcellence #GovTech #MalaysiaTech The issuer is solely responsible for the content of this announcement. Commerce Dot Com Sdn Bhd
Yahoo
10 hours ago
- Business
- Yahoo
DS Smith partners with Hitachi Digital Services to modernise integration platform
DS Smith, a packaging solutions provider, has formed a strategic partnership with Hitachi Digital Services, a digital consultancy and technology services provider, to modernise its integration platform and speed up digital innovation. Hitachi Digital Services will design and develop DS Smith's AI and system integrations by utilising technologies to drive innovation in complex manufacturing and packaging environments. DS Smith's current integration platform, Microsoft BizTalk, is nearing end-of-life support in 2027, prompting the company to seek a futureproof solution leveraging integration platform as a service capability. The company's partnership with Hitachi Digital Services will see its transition to a cloud-based, AI-powered integration ecosystem built on the Boomi platform. Furthermore, the company will be able to transition from legacy middleware, optimise system interoperability, and boost business agility. DS Smith IT applications and platforms director Leon Gelderblom said: "This partnership with Hitachi Digital Services represents a major step forward in DS Smith's digital transformation journey. "By modernising our integration infrastructure, we are not only improving efficiency but also futureproofing our operations to stay competitive in a rapidly evolving marketplace." The new partnership will offer accelerated integration deployment, enabling DS Smith to respond more quickly to market demands and evolving customer needs. The cloud-based system will provide enhanced resilience and reliability, ensuring robust and secure data flows, Hitachi Digital Services stated. AI-driven efficiency will automate integration processes, reducing maintenance overheads and allowing teams to concentrate on strategic business initiatives. Additionally, the solution's application programming interface (API)-first architecture is expected to improve connectivity with customers and vendors, thereby reducing onboarding times. DS Smith, with approximately 5,000 current integrations, 300 packaging centres, and more than 12 mills, has a multifaceted task in moving to an updated platform. Hitachi Digital Services stated that it will oversee the planning, execution, and migration, facilitating a smooth shift while preserving uninterrupted business operations. Hitachi Digital Services CEO Roger Lvin said: "At Hitachi Digital Services, we are committed to bringing industry-leading expertise to our clients, helping them navigate complex digital transformations with innovative solutions. 'Our work with DS Smith exemplifies this approach, delivering a cutting-edge integration platform that leverages cloud capabilities, AI-driven automation, and modern API connectivity. This initiative not only enhances DS Smith's operational agility but also reinforces our broader mission to drive digital excellence across industries." In April this year, DS Smith partnered with automotive components supplier TPV Automotive to develop an eco-friendly, plastic-free packaging solution for Bayerische Motoren Werke's car wheel carriers. "DS Smith partners with Hitachi Digital Services to modernise integration platform" was originally created and published by Packaging Gateway, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Sign in to access your portfolio
Khaleej Times
10 hours ago
- Business
- Khaleej Times
InsuranceMarket.ae appoints Hitesh Motwani as deputy chief executive officer
AFIA Insurance Brokerage Services LLC, the entity behind the UAE's most trusted insurance platform, has announced the appointment of Hitesh Motwani ACII to the additional role of deputy chief executive officer. Motwani, who continues in his approved capacity as operations manager, remains fully responsible for all regulatory and operational duties under that designation. His expanded title as deputy CEO reflects the depth of his leadership across operations, client servicing, marketing, and digital transformation at He has been with the company for over 11 years. Commenting on the announcement, Avinash Babur, chief executive officer of stated: "Leadership isn't about titles—it's about vision, ownership, and impact. Hitesh has consistently exemplified these qualities over the years. His appointment as deputy CEO is a recognition of his incredible journey with us and a commitment to strengthening our leadership bench as we continue building the future together." Motwani added: "It's been a privilege to grow with This new role is both a responsibility and an opportunity—to do more for our customers, our partners, and our team. Together, we are setting new benchmarks in how insurance is experienced and delivered in the region, and I'm excited for what lies ahead." The appointment reflects continued focus on nurturing talent from within, strengthening its succession planning, and ensuring leadership continuity as it scales both locally and regionally.
