Latest news with #flightcancellation
CTV News
4 hours ago
- CTV News
Flight cancelled or delayed? These are your rights
You've packed your bags, planned your itinerary and booked your taxi to the to find out that your flight has been cancelled. So, what do you do now? The Canadian Transportation Agency (CTA), an independent, quasi-judicial tribunal of the Government of Canada, points out that it is up to the airline to accommodate you as soon as possible. 'In all situations, the airline must provide you with a new reservation on another flight if your original flight has been delayed for three hours or more, or if it has been cancelled,' states the organization's website. The CTA's mandate is to ensure that passenger rights across all modes of transportation are respected and protected. The terms and conditions of the replacement flight, according to Noovo Info, can differ depending on the reason behind the cancellation, and whether or not they are due to a complication caused by the airline. Can I get compensation? You may be entitled to compensation if your flight is delayed or cancelled and the situation is within the airline's control, such as a commercial decision or an avoidable technical problem. Events outside the company's control, such as adverse weather conditions, do not count. In addition, you can only get compensation if you find out about the cancellation or delay less than 14 days before your scheduled departure and you arrive at your destination more than three hours later than expected. Here is the compensation scale, according to the CTA, for major airlines: $400 if you arrive at your destination with a delay between three and six hours; $700 if you arrive at your destination with a delay between six and nine hours; $1,000 if you arrive at your destination with a delay of nine hours or more. If you choose a refund instead of rerouting, you are still eligible to receive $400. Examples of large airlines include Air Canada (including Jazz and Rouge), Air Transat, Flair Airlines and Porter Airlines. For smaller airlines: $125 if you arrive at your destination with a delay between three and six hours; $250 if you arrive at your destination with a delay between six and nine hours; $500 if you arrive at your destination with a delay of nine hours or more. If you choose a refund instead of rerouting, you are still eligible to receive $125. The size of your airline is indicated in the conditions of your ticket. You have one year to submit a claim for compensation due to a delay or cancellation, and the airline has 30 days to respond, either by making a payment or explaining its reason for refusal. Beyond compensation In addition to compensation, the Flight Claim platform points out that people can also be entitled to short-term assistance. This includes requesting refreshments and sufficient food depending on the wait time, two free telephone calls, telexes, faxes or e-mails, and hotel accommodation for one or more nights. Flight Claim adds that it is possible to ask for reimbursement for part of a journey not made, no longer required, or other such modifications to the original travel itinerary. What if I used a travel agent? Customers who employed travel agents licensed in Quebec can 'benefit from one of the best protections available' via the Compensation fund for customers of travel agents. Regulated by the Office of Customer Protection, the fund can reimburse travellers who are disappointed with the services they paid for. There are many scenarios covered under the fund, including severe bad weather, overbooking, natural disasters and political instability. Any tourist services purchased with a licenced travel agent are protected by the fund, including air tickets, bus transportation, hotel stays, cruises and excursions. This applies both to online purchases and those made directly with an agency. 'This is not the case when you book directly with the supplier, or when you buy from a travel agent outside Quebec,' the OPC stresses.
Daily Mail
5 days ago
- Business
- Daily Mail
EXCLUSIVE Qantas blunder ruins couple's overseas holiday - weeks after the airline was rocked by a massive cyber attack affecting six million customers
An Australian businessman and his wife suffered a nightmare end to their US holiday courtesy of a bizarre and infuriating Qantas blunder. Craig Badings and his wife Margo had booked a long-haul flight leaving Los Angeles on Tuesday and were due to arrive back in Sydney on Thursday. They never made the flight because Qantas told them it had been it had been cancelled. The only problem was, according to Mr Badings, it hadn't been at all. Mr Badings said the flight took off when it was supposed to, just as they were making their way back from the airport after turning around due to the cancellation message. The principal at public relations firm SenateSHJ said he and his wife were instead stranded in LA. 'The best Qantas can offer us is a flight on Friday via Dallas to Sydney arriving Sunday morning - three days later than scheduled,' Mr Badings said. The initial test and email the couple got from Qantas told them that their flight - QF12 - had been 'delayed' and would be instead be leaving on Thursday. They were later told Qantas had failed to book them seats on the Thursday flight, resulting in the offer of leaving on Friday. After much back-and-forth with the airline the couple were eventually booked on a replacement flight a little earlier on Thursday morning. 'It's all been a bit of a debacle,' Mr Badings told Daily Mail Australia. 'Even a few hours before the flight, when our travel agent was dealing with Qantas, they didn't alert him that the flight was still going ahead as scheduled. 'I'm not sure whether this was related to the (recent) cyber incident, poor planning on Qantas' part, or just poor communications and a genuine mix up.' Mr Badings said the booking for their rescheduled flight on the 17th had disappeared from his Qantas app, meaning at one stage they weren't on any flights at all. 'Ten hours of calls to Qantas US (no help at all), the 24-7 Qantas number and we were finally booked via Dallas to Sydney on the 19th, arriving on Sunday the 20th. They said we couldn't get on the flight on the 17th,' he said. 'Then, when Australia woke up, we called our agent again and a few hours later we were informed we are indeed on the 10am flight (on the 17th).' With 30 years' experience advising major corporations and senior executives about communication and brand reputation, Mr Badings had some advice for the embattled national carrier. 'The message to Qantas would simply be over-communication in these situations,' he said. 'Not knowing and being able to get hold of someone when you are thousands of kilometres from home isn't great. And then keep us informed along the way.' Mr Badings urged fellow Qantas passengers to learn from his lesson and double check that cancellation texts and emails are valid. 'The message to others would be to call Qantas immediately and if in any doubt, go to the airport and speak to them in person,' he said. 'If we had done that, we would have been on the flight.' A Qantas spokesperson confirmed the mix-up was the result of an 'administrative error'. 'We sincerely apologise to Mr and Mrs Badings and understand how frustrating this experience would have been,' they said. 'The SMS sent to Mr Badings was a result of an administrative error and we are investigating how this occurred to ensure it doesn't happen again. 'The error is not related to the recent cyber incident. 'We have contacted Mr and Mrs Badings and rebooked them on the first available direct flight from Los Angeles to Sydney.' The couple will be compensated for any additional travel costs. The blunder comes after the airline fell victim to a cyber attack on June 30. Qantas was granted an interim injunction in the NSW Supreme Court on Thursday to stop the compromised data of customers being accessed or released following the hack. The records of 5.7million Qantas customers were impacted when a third-party system used by an offshore call centre was hacked. The names, email addresses and frequent flyer details of four million customers were exposed. The remaining 1.7 million customers had more data taken, including their dates of birth, phone numbers, personal or business addresses, gender and meal preferences, prompting an apology from Qantas boss Vanessa Hudson. The airline has confirmed there was no evidence of any personal data being released, and no credit card or passport details or personal financial information had been accessed. 'In an effort to further protect affected customers, the airline has today obtained an interim injunction in the NSW Supreme Court to prevent the stolen data from being accessed, viewed, released, used, transmitted or published by anyone, including by any third parties,' a Qantas statement said on Thursday. 'We want to do all we can to protect our customers' personal information and believe this was an important next course of action.'
News.com.au
14-07-2025
- News.com.au
Passenger pinned to wall during airport outburst
An irate passenger lashed out at French airport employees in a profanity-laced outburst when her New York-bound flight never took off. The unidentified woman's viral blow-up occurred inside Paris-Charles de Gaulle Airport on July 3 after her Norse Atlantic Airways flight to JFK was cancelled due to the nationwide air traffic controller strike. 'F***ing b***h, I need my medication,' the passenger screamed at a female airline worker, according to video captured by fellow passenger Erianne Freign. The screaming woman was among a group of angry travellers who were searching for answers after they were notified their flights were cancelled because of the strike that disrupted service in and around France on July 3 and 4. The airline staffer seemingly avoided the passenger and walked away from the check-in desk during the tirade. The unruly customer, who Ms Freign said was travelling with her two children, continued her meltdown as airport police surrounded her. Several airport law enforcement officials grabbed the woman and pulled her behind the counter, where she was detained. 'It was quite an intense reaction,' Ms Freign, 27, said. 'I understand why she would be upset because the airline was being so unhelpful. Ms Freign blamed Norse Atlantic for triggering the outburst and claimed staff weren't being helpful to the annoyed passengers who learned their late flight was cancelled. 'She just wanted some accommodation for her and her two kids because they had cancelled the flight in the middle of the night.' The woman said she was diabetic and needed her medication that was in her checked bag. 'You can tell she was in a panic but I don't think she should have used such strong language,' Ms Freign added. 'Especially because the people on the desk aren't responsible.' Officers pinned the woman to a back wall as onlookers yelled in support for the traveller. The agents talked with the enraged passenger, who continued to shout at the airline employee. Police eventually calmed the mother down and allowed her to return to the other side of the check-in counter. 'Due to issues in Paris early July, including the Air Traffic Control strike in France, we experienced unfortunate and temporary irregularities,' Norse Atlantic Airways told the New York Post. 'Passengers were, and will be further followed up. We are unable to comment on specific passenger incidents out of respect for the privacy of those involved. Our team always prioritises the safety and wellbeing of our passengers.' Ms Freign said the airline agents weren't being helpful with the situation, advising passengers they had to cancel their own ticket on the original flight before rebooking with another airline, but ticket prices were expensive. Travellers who couldn't afford to buy an additional ticket or hotel accommodations stayed the night at the airport, including the annoyed woman. Ms Freign rebooked her flight, saying the last-minute ticket cost her $US1,285 – $A1900. She is now looking for a refund but is finding it difficult to speak with the airline. 'I still haven't gotten a refund from my original flight but I am emailing with them,' the 27-year-old model said. 'I've just been really disappointed with how it was handled.'
The Sun
11-07-2025
- The Sun
Shocking moment woman has full blown foot-stamping airport MELTDOWN screeching at cops before she's bundled & arrested
THIS is the shocking moment a furious passenger had a full-blown foot-stomping meltdown at airport staff before she was bundled away and arrested. In a white T-shirt and yellow pants, the woman launched into a chaotic rage after her flight to New York was abruptly cancelled. 5 5 Footage shows her hurling her jumper to the floor, clenching her fists and screeching at cops at the Norse Atlantic Airways desk as fellow passengers watched in shock. Erianne, a fellow passenger and model from Paris, said: "It was quite an intense reaction." Chaos kicked off on July 3 after passengers on flight N0301 from Charles de Gaulle to JFK were informed via email — just before midnight — that their flight had been cancelled due to technical issues. 'She was in a panic,' said Erianne. 'She said she was diabetic and needed her medication. 'But I don't think she should have used such strong language. 'Especially because the people on the desk aren't responsible.' The Boeing 787-9 Dreamliner never took off, and no hotel was offered to those stranded. As tensions soared, airline staff reportedly told passengers they would need to cancel their own bookings and find new flights or hotels themselves - sending many scrambling in the middle of the night. 'The prices were ridiculous,' said Erianne, who ended up shelling out £952 ($1,285) to get home with another airline. Plane passenger tells traveler 'his laptop is a bomb' sparking mid-air chaos on packed jet She added: "They told us that we have to cancel this one on our own, then rebook another ticket from another airline, but the prices were ridiculous. "After that, the people who couldn't afford another flight were trying to find a hotel to sleep in. "But because this happened during the night, that's not the easiest thing to do. "Some of them slept at the airport with their kids, including this woman. 'I still haven't gotten a refund from my original flight, but I am emailing with them.' Norse Atlantic's next flight was also cancelled on July 4, and a third was delayed more than two hours the following day, according to flight tracking data. Some families were left to sleep on the airport floor with their children. 5 It comes after a passenger allegedly claimed his laptop was a bomb as chaos unfolded mid-air. Taj Taylor, 27, is accused of making the alarming comment less than an hour into an Allegiant Air flight from St. Pete-Clearwater Airport in Florida to Roanoke, Virginia, on Sunday. According to an arrest report from the Pinellas County Sheriff's Office, Taylor, seated in the last row, allegedly told another traveler that his laptop was an explosive — prompting the shocked passenger to snatch it away. Six people on the Airbus A320, which was carrying 177 passengers and six crew members, reportedly heard the remark. The pilot turned the plane around, landing back in Florida just 40 minutes after takeoff—well short of the typical two-hour flight to Roanoke. Law enforcement met the plane on the tarmac and arrested Taylor on the spot. A full search of his belongings revealed no explosives. Taylor, when questioned by authorities, claimed he had experienced a 'lack of clarity,' according to an FBI report seen by USA Today. He strongly denied making any bomb threats. Taylor appeared in court on Monday, facing charges of conveying false information and threats. If convicted, he could face a fine of up to $25,000 and a prison term of up to five years. 5
BBC News
11-07-2025
- Health
- BBC News
Manx Care updates its advice after patients slept at airport
A health care provider has said the communication with patients "could have been better" after a mix-up saw several sleep at an airport overnight when their flight was Male, who runs a patient transfer feedback group, said nine people returning after treatment spent an "uncomfortable night" at Liverpool John Lennon Airport last said the group had "understood from other passengers" that the hotels were full, but had not checked at the information desk as they were feeling "too unwell" to Care said while it understood the "correct processes" had been followed, a travel warrant had now been updated to highlight the availability of a 24-hour support line. Loganair has the contract with the Manx government to provide flights for non-urgent hospital appointments in the UK, which allow residents to access specialist care not available on the Lowe said the group were had not been not able to secure accommodation due to illness and mobility issues after their evening Liverpool to Ronaldsway flight was cancelled due to fog on 25 June."Many of our patients have terminal illnesses or had undergone painful treatment that day, one had even had surgery," she for those who have travelled to be "considered first" ahead of "fit and healthy passengers" in future, she said patients were "already struggling just to stay alive", which itself was "extremely stressful". 'Standard procedures' Manx Care said although it was "very sorry to hear about the experience", a review of the events had shown the "correct processes were followed on the night".A spokesman said passengers had been advised to book their own accommodation and claim the money back from Loganair, which was "in line with standard procedures in such situations".He said the patient transfer service's 24-hour on-call emergency phone number was also available on the evening, but had only received one phone call. However, he admitted "communications could have been better" and a travel warrant sent to patients prior to any trip had been amended "to emphasise that they can call our out of hours service for help and advice if in difficulty due to travel disruption".A spokesman for Liverpool Airport confirmed a patient quiet room had not been available as it was located within the departure lounge, which closes each day after the final flight has taken the dedicated area was opened "considerably earlier" the following day to accommodate those affected, he space at the airport is funded by the Manx Breast Cancer Support Group, which Ms Male is also a member have also recently been raised about patients travelling to Liverpool for treatment being charged a new £2 "tourist tax" for hotel stays. Read more stories from the Isle of Man on the BBC, watch BBC North West Tonight on BBC iPlayer and follow BBC Isle of Man on Facebook and X.
