Latest news with #groundstop
Yahoo
19 hours ago
- Business
- Yahoo
Alaska Airlines resumes operations after flights grounded due to an IT outage
Alaska Airlines resumed operations late Sunday about three hours after having requested a ground stop for all of its flights, according to the airline and the Federal Aviation Administration. "At approximately 8 p.m. Pacific on Sunday, Alaska Airlines experienced an IT outage that's impacting our operations. We requested a temporary, system-wide ground stop for Alaska and Horizon Air flights until the issue is resolved," the airline said in a statement Sunday evening. The airline said it resumed operations at about 11 p.m. PT. "We apologize to our guests for this inconvenience. There will be residual impacts to our operation throughout the evening. If you are traveling tonight, please check the status of your flight before leaving for the airport," the statement continued. On Monday, the airline said the issue was hardware-related and not the result of a cybersecurity incident. "A critical piece of multi-redundant hardware at our data centers, manufactured by a third-party, experienced an unexpected failure," the airline said in a statement. "When that happened, it impacted several of our key systems that enable us to run various operations, necessitating the implementation of a ground stop to keep aircraft in position. The safety of our flights was never compromised." ABC News has reached out to the FAA for more information. Solve the daily Crossword
The Independent
20 hours ago
- Business
- The Independent
It wasn't hackers: Alaska Airlines reveals IT outage was caused by a critical piece of hardware failing
Alaska Airlines has revealed that its "significant" IT outage on Sunday night was not caused by hackers, but by hardware at one of its data centers failing. As a result of the system paralysis, the carrier requested a system-wide ground stop for its aircraft and that of its subsidiary, Horizon Air, on Sunday evening, with services resuming about three hours later. The airline said in a statement issued to The Independen t: "A critical piece of multi-redundant hardware at one of our data centers, manufactured by a third-party, experienced an unexpected failure. "When that happened, it impacted several of our key systems that enable us to run various operations, necessitating the implementation of a ground stop to keep aircraft in position." It continued: "The IT outage is not related to any other current events, and it's not connected to the recent cybersecurity incident at Hawaiian Airlines. "We are currently working with our vendor to replace the hardware equipment at the data center." The airline revealed that since Sunday evening, it had cancelled more than 150 flights, including 64 on Monday. It added: "We're working to get our operations back on track today at Alaska Airlines and Horizon Air. [But] additional flight disruptions are likely as we reposition aircraft and crews throughout our network. "We appreciate the patience of our guests whose travel plans have been disrupted. We're working to get them to their destinations as quickly as we can. Before heading to the airport, we encourage flyers to check their flight status." In the aftermath of the disruption, passengers took to social media to complain about delays and a lack of customer service. X user Jack Gillin wrote: "Why haven't you answered my customer care calls? It's been more than four hours since I made my inquiry." Another complained: "Been on the phone on hold with your customer services for almost three hours and no one has picked up." Another revealed that after waiting for a flight for five hours, it was cancelled, with the airline unable to help with booking local accommodation. Passengers who experienced a delay are entitled to a rebooking on the same airline or a partner carrier at no additional cost. If the delay is longer than three hours, they are entitled to a meal or meal voucher and complimentary hotel stays for overnight delays.
Yahoo
20 hours ago
- Business
- Yahoo
Alaska Airlines Grounds All Flights After IT System Meltdown
Alaska Airlines brought its entire fleet to a stop Sunday night after a major tech failure shut down internal systems. The airline told Fox News Digital the issue hit around 8 p.m. Pacific. Not long after, Alaska called for a full ground stop on all flights — including Horizon Air. The Federal Aviation Administration confirmed the halt on its site, listing 'all destinations' as affected. 'We requested a temporary, system-wide ground stop… until the issue is resolved,' an Alaska spokesperson said. 'We apologize to our guests for this inconvenience.' The airline's website showed a red banner warning travelers about system issues and advising them to check flight info before heading to the airport. Flights Frozen, No Timeline There's no estimate for when things will return to normal. Alaska said delays will stretch through the night. The airline has more than 300 planes in service. Full fleet groundings are rare unless dispatch or scheduling tools go down completely. The outage hit hardest on the West Coast. At Seattle-Tacoma International, Alaska's main hub, passengers reported sitting on planes or stuck at gates with little information. As of late Sunday, the company hadn't said what caused the crash. This story is developing. The Dallas Express will post updates as they come in. Solve the daily Crossword
Reuters
20 hours ago
- Business
- Reuters
Alaska Airlines cancels 7% of Monday flights after IT outage prompted ground stop
July 21 (Reuters) - Alaska Airlines (ALK.N), opens new tab said it has canceled 7% of its flights Monday in the aftermath of a ground stop late Sunday prompted by the unexpected failure of a critical piece of hardware at its data centers. Alaska said it has canceled 64 flights Monday and more than 150 in total since Sunday evening after it halted all flights for about three hours over the IT issue before resuming operations around 11 p.m. PDT. "Additional flight disruptions are likely as we reposition aircraft and crews throughout our network," Alaska said in a statement. "The IT outage is not related to any other current events, and it's not a cybersecurity event."
CTV News
a day ago
- Business
- CTV News
Alaska Airlines resumes operations after tech outage grounds all flights
Alaska Airlines aircraft sits in the airline's hangar at Seattle-Tacoma International Airport, Jan. 10, 2024, in SeaTac, Wash. (AP Photo/Lindsey Wasson, File) Alaska Airlines has resumed operations following an undisclosed technical error affecting its entire system for approximately three hours, the company announced. The carrier experienced an 'IT outage that resulted in a temporary, system-wide ground stop for Alaska Airlines and Horizon Air flights' around 8 p.m. Pacific time Sunday. The stop was lifted at 11 p.m., the Seattle-based company said in a social media post. 'As we reposition our aircraft and crews, there will most likely be residual impacts to our flights. It will take some time to get our overall operations back to normal,' the post said. The Federal Aviation Administration website had confirmed a ground stop for all Alaska Airlines mainline and Horizon aircraft, referring to an Alaska Airlines subsidiary. The National Transportation Board last month credited the crew of Alaska Airlines flight 1282 with the survival of passengers when a door plug panel flew off the plane shortly after takeoff on Jan. 5, 2024, leaving a hole that sucked objects out of the cabin. In September, Alaska Airlines said it grounded its flights in Seattle briefly due to 'significant disruptions' from an unspecified technology problem that was resolved within hours. The Associated Press
