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Forbes
20-07-2025
- Business
- Forbes
The Best Hotel Chains For 2025, According To A New Report
A new J.D. Power report reveals the best hotel chains in 2025—based on real guest feedback from across North America. getty Looking for the best hotel chains in the U.S. and Canada? A highly anticipated annual report from J.D. Power reveals which brands are rising to the top in 2025—and what travelers really care about right now. J.D. Power is a trusted consumer research company that also ranks the best airlines, airports, rental car companies and more. In its 2025 North America Hotel Guest Satisfaction Index Study, J.D. Power evaluates the performance of 102 hotel brands based on factors like food and beverage, guest rooms, facilities, staff service, value for price and more. Using the feedback from more than 39,000 guests, the chains are then ranked across nine key market segments—from luxury to economy extended stay. Compare this year's list to 2024 and 2023, when I also reported on the top hotel chains and emerging trends. 'J.D. Power's hotel research emphasizes the voice of the customer. That allows hoteliers to target performance improvement initiatives that can help increase guest satisfaction,' Andrea Stokes, hospitality practice lead at J.D. Power. 'All this improves the bottom line. It also allows consumers to make an informed choice about which hotels and brands are doing well in delivering guest satisfaction.' One of the biggest trends this year? Despite record-high room rates—averaging $158.67 a night—hotel guests across North America say they're getting more value for their money. Even in the budget categories, travelers are feeling better about what they're getting for the price. Perceived value is up across all hotel segments, from economy to luxury. And the good news—hotel rates aren't expected to keep increasing. 'We're at an important inflection point in the travel marketplace where several years of record-high hotel demand and the pace of room rate increases is starting to slow,' says Stokes. Another big trend, according to the report: Guest satisfaction with hotel rooms is improving. Hotels are upgrading decor, furniture and bathrooms—and guests are noticing. 'Across many hotel segments, study results show improvement in guest satisfaction with guest rooms, which declined during the pandemic a few years ago,' says Stokes. Since the pandemic, J.D. Power has been advising hotel chains and hotel operators to re-start or initiate capital investments and renovations that have the greatest impact on guest satisfaction. 'Even less expensive investments, like upgrading in-room televisions to smart TVs with streaming capabilities or adding more accessible USB outlets, can make the hotel room feel modern and refreshed,' says Stokes. Another interesting find: Guests who use a brand's mobile app report significantly higher satisfaction—68 points higher, on average—than those who don't. The Top Hotel Chains For 2025 The J.D. Power report also ranks the top hotel brands in various segments based on guest satisfaction—and certain strengths stand out. 'The hotel brands with the highest overall guest satisfaction scores exceed segment competitors in guest satisfaction with guest rooms, staff service, the hotel facility and connectivity,' says Stokes. There are some familiar names on the 2025 list. 'Some brands continue to hover at or around the top of the list. In this year's study, in the nine categories, we have five brands that have consecutive wins,' says Stokes. 'Many different brands are performing well when it comes to delivering guest satisfaction, but some continue to excel more than others year after year.' Five brands earned repeat wins in their segments. Hyatt House leads the Upscale Extended Stay Hotels list for the fourth consecutive year. In the Upper Midscale/Midscale Extended Stay Hotels, Home2 Suites by Hilton tops the list for the third year in a row. Midscale's winner is Tru by Hilton for a third consecutive year. In the Economy division, Microtel by Wyndham takes the top spot for a second year. Finally, in Economy Extended Stay, WoodSpring Suites is the winner for the third year in a row. In the Luxury division, the top three hotel brands this year are the same as last year, just in a different order. Coming in at the top of the list is Ritz Carlton, followed by Waldorf Astoria at number two. Last year's winner—The Luxury Collection—lands in the number three spot. For Upper Upscale, Omni comes out on top, rising from the fifth spot last year. Hard Rock Hotels is at number two. Last year's winner, Margaritaville Hotels & Resorts, is in the third spot. In the Upscale category, Drury Hotels is the winner (last year, Drury was classified as an Upper Midscale and won that division). This year, the top brand in the Upper Midscale division is Hampton by Hilton. Keep reading to see where various hotel chains ranked in the J.D. Power North America Hotel Guest Satisfaction Index Study for 2025. Ritz Carlton won the Luxury hotel division. Pictured here: Half Moon Bay on the Pacific Ocean Coastline. getty Ranked: Luxury Hotels The scores listed here are based on a scale of 1000. 1. The Ritz-Carlton – 779 2. Waldorf Astoria – 773 3. The Luxury Collection – 757 4. JW Marriott – 746 5. Four Seasons – 740 (tie) 5. InterContinental Hotels & Resorts – 740 (tie) 7. Loews Hotels – 730 8. Grand Hyatt – 722 9. W Hotels – 716 10. Destination by Hyatt – 70 11. Conrad Hotels & Resorts – 705 12. Fairmont – 692 Omni Hotels & Resorts took the top spot in the Upper Upscale category. Pictured: Omni Los Angeles Hotel at California Plaza in downtown L.A. getty Ranked: Upper Upscale Hotels 1. Omni Hotels & Resorts – 731 2. Hard Rock Hotels – 727 3. Margaritaville Hotels & Resorts – 716 4. Le Méridien – 713 5. Marriott – 711 (tie) 5. Westin Hotels & Resorts – 711 (tie) 7. Embassy Suites by Hilton – 710 8. Royal Sonesta – 708 9. Tapestry Collection by Hilton – 706 10. Hyatt Centric – 704 11. Hyatt Regency – 702 12. Canopy by Hilton – 701 13. Hotel Indigo – 700 14. Hilton Hotels & Resorts – 698 15. Curio Collection by Hilton – 690 16. Renaissance Hotels – 686 17. Kimpton – 684 18. Autograph Collection – 682 19. Sheraton – 681 20. Graduate Hotels – 678 Drury Hotels topped the Upscale category in 2025. Pictured: Drury Plaza Hotel in downtown Santa Fe, New Mexico. getty Ranked: Upscale Hotels 1. Drury Hotels – 738 2. Best Western Premier – 713 3. Cambria Hotels – 703 4. Hilton Garden Inn – 701 5. Delta Hotels – 699 6. AC Hotels by Marriott – 693 7. Aloft Hotels – 687 8. Element – 686 9. Crowne Plaza – 684 10. Courtyard by Marriott – 681 11. DoubleTree by Hilton – 678 (tie) 11. Wyndham Hotels – 678 (tie) 13. Hyatt Place – 676 14. Sonesta Hotels & Resorts – 667 15. Ascend Hotel Collection – 665 16. Radisson – 663 17. SpringHill Suites – 661 18. Four Points – 651 19. Sonesta Select – 636 Hyatt House led the Upscale Extended Stay category for the fourth year in a row. Pictured: Hyatt House in downtown Redmond, Washington. getty Ranked: Upscale Extended Stay Hotels 1. Hyatt House – 705 2. Staybridge Suites – 680 3. Residence Inn – 679 4. Homewood Suites by Hilton – 673 Hampton by Hilton ranked first in the Upper Midscale category. Pictured: Hampton Inn property in Hornell, New York. getty Ranked: Upper Midscale Hotels 1. Hampton by Hilton – 694 2. Fairfield by Marriott – 678 3. Holiday Inn Express – 667 4. Best Western Plus – 665 5. Holiday Inn – 653 6. Country Inn & Suites by Radisson – 646 7. Wyndham Garden – 643 8. Comfort Suites – 641 9. Comfort Inn – 631 (tie) 9. Trademark Collection by Wyndham – 631 (tie) 11. La Quinta – 625 12. Clarion – 618 Home2 Suites by Hilton took top honors in the Upper Midscale/Midscale Extended Stay category for the third year in a row. Pictured: Home2 Suites in Indianapolis. getty Ranked: Upper Midscale and Midscale Extended Stay Hotels 1. Home2 Suites by Hilton – 711 2. Candlewood Suites – 673 3. TownePlace Suites – 665 4. Hawthorn Suites by Wyndham – 653 5. MainStay Suites – 620 6. Sonesta ES Suites – 611 7. Sonesta Simply Suites – 584 8. Extended Stay America – 558 Tru by Hilton led the Midscale category for the third consecutive year. Pictured: Tru by Hilton in Lancaster, Pennsylvania. getty Ranked: Midscale Hotels 1. Tru by Hilton – 723 2. Wingate by Wyndham – 656 3. Best Western – 646 4. Sleep Inn – 616 5. AmericInn – 608 6. Ramada – 589 7. Quality Inn – 583 8. Baymont – 575 Microtel by Wyndham claimed the top spot in the Economy category for the second year in a row. Microtel by Wyndham Ranked: Economy Hotels 1. Microtel by Wyndham – 619 2. Days Inn – 588 (tie) 2. SureStay – 588 (tie) 4. Howard Johnson – 584 5. Americas Best Value Inn – 576 6. Econo Lodge – 558 7. Super 8 – 546 8. Studio 6 – 540 9. Red Roof Inn – 533 10. Travelodge – 522 11. Motel 6 – 519 12. Rodeway Inn – 468 13. OYO – 386 Sanford, Florida, Woodspring Suites hotel exterior. (Photo by: Jeffrey Greenberg/Universal Images Group via Getty Images) Jeffrey Greenberg/Universal Images Group via Getty Images Ranked: Economy Extended Stay Hotels 1. WoodSpring Suites – 600 2. Extended Stay America Select Suites – 538 3. InTown Suites – 512 4. HomeTowne Studios by Red Roof – 492 5. Suburban Studios – 467 MORE FROM FORBES: Forbes How This Hospitality Visionary Is Rewriting The Rules Of Luxury Travel By Laura Begley Bloom Forbes The 20 Best Cities To Live In The World, According To A 2025 Report By Laura Begley Bloom Forbes 17 Of The World's Greatest Places To Visit In 2025, According To A New Report By Laura Begley Bloom
Hospitality Net
10-06-2025
- Business
- Hospitality Net
Faster, Safer, Smarter: Why Hoteliers Choose GuestRevu AI Over ChatGPT
Responding to guest feedback quickly and professionally isn't just a nice-to-have; it's essential for maintaining your reputation and building guest loyalty, not only with the guest who took the time to give you feedback, but (in the case of online reviews) for any other potential guests who are reading reviews and noting how you respond to get a measure of the experience you give your guests. Unfortunately, many hoteliers find responding to reviews time-consuming, overwhelming and draining. And if multiple team members are responsible for review responses, the impression given can be inconsistent. Recently, hoteliers have been turning to AI to help, and enjoying the following benefits: Efficiency AI tools can significantly reduce the time spent drafting responses, especially for a large volume of reviews. Our users tell us that it takes on average 5 minutes to respond to a review. With AI, this can be reduced to as little as 2 minutes per review. Imagine that you are responding to just one review a day (we all know it's way more than that), over the course of a year, that's 30 hours spent responding to reviews. With the right AI tool, that could be reduced by more than half, while maintaining or even improving the standard of responses… Quality AI eliminates typos, poor grammar, and clumsy wording, ensuring the basics of professional responses are taken care of. AI also helps maintain a consistent tone and quality in responses, reflecting the brand's voice effectively. This means that no matter how many members of your team you have responding to reviews, your brand voice carries through all replies. Overcoming Writer's Block We have all been there at some point: sat in front of the computer trying to be polite and professional when really you'd like to say exactly what you think. AI can provide a starting point for responses, helping staff overcome writer's block and generate replies more quickly and politely in some cases. Handling Complex Reviews AI can assist in formulating responses to complex, lengthy reviews, ensuring a thoughtful and professional reply is achieved each and every time. When a guest takes the time to leave you a detailed review, it is important to respond to that review with the same level of detail, AI can make this quicker and more accurate. Why GuestRevu AI Beats Copying and Pasting from ChatGPT With tools like ChatGPT easily accessible, some hoteliers have started using generic AI platforms to draft their guest responses. While it's certainly a good start, there is an even smarter, safer, and more streamlined way to handle your online reviews: GuestRevu AI. Here's why it's the better choice, and why hoteliers across property types, from boutique B&Bs to multi-property groups, are making the switch. Find out how the Royal St Andrews Hotel blends AI with exceptional service 1. Designed for Hospitality ChatGPT is a brilliant generalist — it can help write poems, build websites, or summarise scientific articles. But it doesn't know your hotel, your guests, or your brand voice unless you feed it all that information from scratch, every time. GuestRevu AI on the other hand, was built specifically for the hospitality industry. It understands how to interpret reviews, identify guest sentiment, and reflect your tone — whether that's warm and welcoming, polished and professional, or casual and friendly. You can even set your default preferred tones and provide instructions or brand phrasing, so responses feel aligned with your hotel's voice every time. 2. No Copy-Paste Required Let's face it, copying a guest review into ChatGPT, adjusting the prompt, waiting for a response, and then copying it back into your review platform is clunky and time-consuming. For busy teams, that's an extra layer of admin nobody needs, and it increases the opportunity for human error (Wrong chat? Wrong prompt? Pasting the wrong response?). With GuestRevu AI, everything happens in one place. Just click "Generate Response" next to the review, make any quick tweaks you like, and hit publish. Responses are suggested in seconds based on the review content and your predetermined guidelines — no need to bounce between tabs or platforms. 3. Context That Goes Beyond the Review One of the biggest limitations of using ChatGPT manually is that it starts each prompt from zero. Unless you feed in detailed context (like your hotel's name, the type of guest, or previous interactions) you're likely to get a generic (and possibly visibly AI-ish) response. GuestRevu AI works directly with your guest feedback and survey data. That means it knows things like: Your property's name, amenities, and review history The tone you've set as default The type and sentiment of each review Your brand preferences for sign-offs or promotional messages This results in responses that feel natural and accurate, and much closer to something you'd write yourself. 5. Data Security You Can Trust When you paste a guest review into a public AI tool like ChatGPT, you could be violating privacy laws like GDPR or POPIA — especially if guest names or stay details are included. Once data leaves your platform, there's no telling how it might be stored or used. With GuestRevu AI, guest information stays within a secure, GDPR-compliant platform designed specifically for hospitality. Sophisticated anonymisation algorithms are used to mitigate the risk of leaking personal guest information into third-party systems. 6. Consistency Unlike fully automated tools, GuestRevu AI puts you in the driver's seat. You can: Edit every response before posting Regenerate with different tones or instructions Add hotel-specific notes (e.g. 'Please mention our direct booking discount') Use a response template instead if you'd rather not use AI There's even a setting to append a custom P.S. or branding line to all AI-generated replies — great for loyalty messages, cross-promotion, or your signature sign-off. ChatGPT learns your tone from previous conversations and information you have provided. Although a powerful tool, the way you use it is key here. If each of your employees has their own account, then your tone and brand will be inconsistent. Additionally, many employees use their ChatGPT account in their spare time when a professional tone isn't required, and GPT will match this tone in future conversations. The bottom line? ChatGPT might be fine in a pinch. But when it comes to managing guest feedback — where tone, accuracy, and brand voice really matter — it makes more sense to use a tool built for the job. GuestRevu AI is faster, safer, more secure, and tailored to hospitality. No more copy-pasting. No more 'starting from scratch.' Just clear, confident responses — ready when you are. GuestRevu helps hoteliers worldwide to listen to, learn and earn from their guests by enabling them to leverage the power of guest intelligence to build lasting loyalty and drive revenue. GuestRevu's mission is to give hoteliers tools they can use every day to develop a guest-centric culture in their hotels, enhance guest experience, optimise operations, and ultimately, to drive revenue using online surveys and reputation management. With their headquarters in the UK, GuestRevu is a TripAdvisor Platinum Review Collection Partner. For more information please visit Sarah Came GuestRevu +27 (0)87 231 0125
Hospitality Net
05-06-2025
- Business
- Hospitality Net
Delivering world-class service: Lessons in global luxury hospitality
In this week's episode of Hotel Moment, Jeff Wielgopolan, Service Director of Meadwood Napa Valley & The Napa Valley Reserve, joins Revinate CMO Karen Stephens to share a guiding philosophy that ensures your hotel stands the test of time: To enjoy a luxury experience, all guests should have to do is show up and pay. Jeff explains how the training and treatment of hotel staff weave through this philosophy, and how well-treated staff lead to well-treated guests who have their needs taken care of intuitively. You'll hear how Jeff recommends hoteliers incorporate guest feedback into the guest experience and stresses why it's important for staff to balance personalization with the 'why' behind every interaction. Tune in to discover how to use technology to meet your guests where they are and deliver luxury experiences at scale. Meet your host As Chief Marketing Officer at Revinate, Karen Stephens is focused on driving long-term growth by building Revinate's brand equity, product marketing, and customer acquisition strategies. Her deep connections with hospitality industry leaders play a key role in crafting strategic partnerships. Karen is also the host of The Hotel Moment Podcast, where she interviews top players in the hospitality industry. Karen has been with Revinate for over 11 years, leading Revinate's global GTM teams. Her most recent transition was from Chief Revenue Officer, where she led the team in their highest booking quarter to date in Q4 2023. Karen has more than 25 years of expertise in global hospitality technology and online distribution — including managing global accounts in travel and hospitality organizations such as Travelocity and Connect with Karen Watch the video
Hospitality Net
04-06-2025
- Business
- Hospitality Net
Unifocus Launches XiQ: A Dynamic Survey Solution To Help Hotels Capture & Act on Guest Feedback in Real Time
Building an 'Experience Intelligence' Platform for Turning Insight into Action DALLAS, TX – May 29, 2025 — Unifocus, the hotel industry's most complete labor and operations platform, today announced the launch of Unifocus XiQ — a newly redesigned experience intelligence solution that gives hotel teams full control over capturing and acting on guest feedback in real time. Unifocus XiQ (ExperienceIQ) begins with guest experience surveys, marshaling data to enable hospitality leaders to create and manage guest feedback, gather post-stay insights, and track satisfaction trends across departments and properties—all without implementation delays or technical lift. 'XiQ is more than a survey tool,' said Karie Kelly, Chief Product and Technology Officer at Unifocus. 'It's AI-driven connective tissue between how teams plan, how they operate, and how guests and staff actually experience it. From scores to solutions, we're closing the loop between feedback and performance.' Built for Hospitality Teams, Not Analysts Unifocus XiQ is optimized for mobile, multilingual survey distribution via email, SMS, and QR code. Clients can build surveys using hospitality-specific templates and scoring models, view results in real time, and compare feedback across time periods or properties—all within an intuitive dashboard. The solution is another important addition to Unifocus's end to end labor management and operations platform, currently in use by thousands of hotels worldwide. Key Capabilities Include: Self-service survey builder with branded templates Post-stay guest feedback via email or QR code Department-level benchmarking and performance tracking Multilingual, mobile-first survey experience Real-time alerts (light version at launch) 'This is about making feedback usable—not just visible,' said Kelly. 'XiQ delivers the insights hotel teams need without the overhead that slows them down.' A Foundation for the Future While the initial release focuses on guest satisfaction, XIQ lays the groundwork for a unified experience intelligence layer across the Unifocus platform. Future enhancements will include survey delivery via guest messaging, staff engagement capabilities, and deeper integration with Unifocus operations and labor tools. 'Long term, XiQ will connect guest and staff feedback directly into the systems teams use to schedule, respond, and improve,' said Sumit Nijhawan, CEO of Unifocus. 'We're starting with guest surveys today—and building toward real-time, closed-loop performance management.' Availability Unifocus XiQ is available now to all Unifocus clients as an add-on to Workforce Management or Operations. Early clients can begin using the survey builder and delivery tools immediately, with enhancements expected throughout the year. View source
Hospitality Net
30-05-2025
- Business
- Hospitality Net
How Hoteliers Can Get More Five-Star Reviews on Tripadvisor and Google
Getting guests to leave you a five-star review should be simple: deliver a great stay, earn a great rating. But in reality, even stellar experiences often go unmentioned, while minor hiccups are sure to show up. So, how can hotels consistently earn more five-star reviews on Tripadvisor and Google? It starts with delivering standout stays. Then, it's about automating the collection of guest feedback and making the most of your good reviews. In this guide, we're sharing: How to set your third-party review profiles up for success Strategies for engaging guests at key moments Insights for automating the ask for reviews How Important Are Third-Party Reviews for Hotels? Reviews are more than just a feel-good metric! Reviews directly impact your hotel's visibility and revenue. According to Hospitality Net: Travelers are 3.9x more likely to choose a hotel with higher review scores. 76% are willing to pay more for properties with better ratings So, better reviews feed directly into better rankings, and better rankings mean more bookings. And of course, more bookings mean more revenue. It's that simple! 6 Steps to Get More Tripadvisor and Google Reviews for Your Hotel Step 1: Optimize Your Review Profiles Before prompting guests to leave reviews, ensure your profiles are in great shape. Both Google and Tripadvisor boost visibility for hotels that have accurate, up-to-date information. So by maximizing your profile information, you're maximizing your exposure, too! Best Practices for Your Hotel's Google and Tripadvisor Profiles Make sure your listings are optimized for algorithms and travelers searching for their next stay in one fell swoop. Here are the best practices to follow: Use keywords (e.g., 'pet-friendly' or 'pool') in your description Regularly update photos to reflect current amenities Fill in essential information like parking or check-in time Keep all contact and business info accurate Answer traveler questions promptly Respond to every review, even older ones Avoid the temptation to copy-paste generic replies Don't get defensive with negative feedback Step 2: Engage Guests During Their Stay If you only talk to guests at check-in and checkout, you're missing opportunities to impress (and intervene!). Proactive, in-stay guest messaging creates a direct line to travelers and gives you the chance to address issues. How to Use Messaging During the Guest Journey Creating regular touchpoints with guests fosters a relationship that goes beyond being "just" a place to stay. Here are some suggestions for how to keep communication going: Pre-stay : Share check-in times, parking info and Wi-Fi details : Share check-in times, parking info and Wi-Fi details Mid-stay : Ask how the stay is going and solve problems early : Ask how the stay is going and solve problems early Post-stay: Thank the guest and ask for a review Step 3: Address Issues Before Guests Depart Imagine this: A guest leaves without voicing a concern. A day later, you're blindsided by a one-star review. They experienced an air conditioner issue you could've easily fixed…if you'd known about it, that is. But when your guest journey follows the Four Rs of great service, that type of review can be a distant memory. The Four R's of Great Guest Service A problem solved in real-time means a five-star review earned. Here's how to make it happen: Recognize : Send an automated message after the first night to ask about the stay : Send an automated message after the first night to ask about the stay Respond : Be aware when a guest writes back in case they mention an issue : Be aware when a guest writes back in case they mention an issue Repair : If they are having a problem, AI automatically suggests a service ticket : If they are having a problem, AI automatically suggests a service ticket Recover: Staff delivers prompt service and a drink voucher for the inconvenience Step 4: Empower Your Team to Deliver 5-Star Service Staffing shortages are all too common in hospitality. It's likely your team's time is already stretched thin, but the good news? Great service isn't about working harder—you can work smarter instead. Ways to Set Your Team Up for Success A well-equipped team offers consistent service—and consistent five-star reviews. Here's how to make it happen: Celebrate wins : Highlight standout service moments with recognition or rewards : Highlight standout service moments with recognition or rewards Digitize tipping : Make it easy for guests to show appreciation (even without cash) : Make it easy for guests to show appreciation (even without cash) Automate admin: Use hotel technology to reduce manual tasks and give your staff more time Your team is the driving force behind everything you do, including five-star reviews! Step 5: Deliver 5-Star Experiences at Scale Delivering standout service shouldn't depend entirely on lucky timing or superstar employees. With the right guest management system, one-off magic moments turn into a repeatable, scalable system. A Tech-Powered Example of an Exceptional Stay When you rely on technology for automation, you create experiences that wow every time—without adding extra work for your team. This is an example: Pre-arrival : A guest notes it's their anniversary at booking and it's added to their profile : A guest notes it's their anniversary at booking and it's added to their profile Check-in : The front desk greets them with a happy anniversary and a surprise upgrade : The front desk greets them with a happy anniversary and a surprise upgrade Mid-stay : Guests receive a quick text to see how things are going, and get an offer for a discounted spa package : Guests receive a quick text to see how things are going, and get an offer for a discounted spa package Checkout: The checkout process triggers a review request (and the couple is happy to oblige!) Step 6: Automate the Request for Reviews Manually asking guests for reviews often gets forgotten, especially when guests skip the front desk at checkout. But with technology, you can prompt reviews at scale—no script required. How to Automate Asking for Reviews Take the guesswork out of asking guests for reviews. Here are a few ways you can work the request for feedback into the guest journey: Checkout prompts : Send review requests immediately after mobile checkout : Send review requests immediately after mobile checkout Tipping triggers : Include review links when guests leave a digital tip : Include review links when guests leave a digital tip Post-stay messaging: Send personalized 'thank you' texts with Tripadvisor or Google links Ready to Create More 5-Star Moments? Earning more five-star reviews isn't about crossing your fingers. It's about being intentional with your operations to improve the guest experience at every touchpoint. This creates a system that makes it easy to wow every guest, every time—and get those coveted five-star reviews! When it's time to modernize your guest journey, Canary has solutions to create consistent, memorable experiences that guests rave about. Trusted by 20,000+ hotels, Canary eliminates friction at every stage so your team can focus on what matters most: exceeding expectations. Book a demo today and turn every stay into a five-star story. About Canary Technologies Canary Technologies is modernizing the hotel tech stack with its award-winning AI-powered Guest Management Platform. Digitizing guest touchpoints from booking to checkout, Canary's cutting-edge solutions simplify hotel operations, boost revenue, and elevate the guest experience. Enabling these innovations is Canary AI, the most advanced AI model built specifically for hotels. Trusted by 20,000+ hotels in 100+ countries, Canary powers top brands like Marriott, Four Seasons, and Wyndham. Recognized as an industry innovator by Fast Company, Deloitte, and Business Insider. Learn more at About Canary Technologies Canary Technologies is revolutionizing the hotel tech stack with its award-winning Guest Management Platform, digitizing everything from post-booking to checkout. Trusted by 20,000+ hoteliers in 90+ countries, including Marriott, Four Seasons and Wyndham, Canary is the top-rated solution on HotelTechReport. Canary's solutions include Canary AI, Mobile Check-In, Smart Checkout, Dynamic Upsells, Guest Messaging, Digital Tipping, AI Voice and more. Canary eliminates paper processes, boosts revenue, increases staff efficiency, enhances the guest experience, and reduces chargebacks and payment fraud. Amanda McDowell Content Marketing Manager Canary Technologies View source
