Latest news with #loyaltydiscount
Phone Arena
19-07-2025
- Business
- Phone Arena
Verizon getting on customers' nerves by pulling promised discount
Verizon is known to dangle discounts at customers contemplating a switch. These loyalty discounts let customers lower their monthly bill and are often enough to stop them from leaving. The company appears to be randomly removing the discount for some subscribers. Some Reddit users have complained that the loyalty discount has been taken away. User tangodownrookie says that Verizon offered them a discount of $20 per line when they were about to leave, making them not only stay but also add another line. On top of that, they also got a new phone through the carrier, which has a financing term of three years. The discount has been pulled. —tangodownrookie, Reddit user, July 2025 Verizon has effectively left them in the lurch. They wouldn't be a Verizon customer now if it weren't for the loyalty discount, which doesn't even apply to their bill anymore. And since they haven't paid off their phone yet, they can't leave right discount usually ranges between $10 and $40 and is offered for up to 12 months, after which they may or may not be renewed. It's not known if the 12 months are up already for the affected users. It's also possible that changes made recently to their accounts have made them ineligible for the discount, or they have applied a new promo that isn't stackable with these discounts. It could also be an error. Either way, Verizon should be able to provide clarity, but tangodownrookie isn't willing to reach out to them, claiming customer service has proven inept in the past to help them sort out similar issues. They have been with Verizon for more than 20 years, so we can't be dismissive of their claims, although it's worth pointing out that the carrier has overhauled the customer service experience and and contacting the company is worth a shot. Other customers have had similar issues in the past. Verizon abruptly removes discounts sometimes, without a forewarning. This leaves a bitter taste in the mouths of customers. While Verizon may have its reasons, the company should ideally be transparent and forthcoming about all the terms and conditions to prevent any misunderstandings. We have reached out to the company for clarity on the issue and will update the article if we hear back.
Android Authority
04-07-2025
- Business
- Android Authority
T-Mobile starts offering an $830 trade-in discount if you don't mind locking yourself in
Edgar Cervantes / Android Authority TL;DR T-Mobile is reportedly offering a new loyalty discount of $830 on device trade-ins for select existing customers. To be eligible, customers must not have any active equipment installment plans. The discount will be credited back over a two-year installment period. Eligible customers can check for the offer in the T-Life app or with store representatives. T-Mobile counts itself among the big three carriers in the nation, but the carrier still has to be on its toes to not only attract customers but also retain existing ones. The carrier frequently runs great deals and changes its top plans to maintain its competitive edge, and it seems T-Mobile is now offering a loyalty discount to some users to keep them subscribed for a couple of years. According to The Mobile Report, citing 'verified' sources, T-Mobile wants to lock down existing customers who don't finance their devices. It is doing so by offering them a rather irresistible $830 discount in exchange for a commitment to a two-year installment plan. This deal comes in the form of a new loyalty promotion on trade-ins, which gives customers $830 off any flagship device, across any plan, if they aren't currently financing devices. The targeted deal allows an eligible customer to trade in a phone as old as an iPhone 11, Galaxy S10, OnePlus 9 Pro, Pixel 6, or newer. Broken devices are also eligible for the trade-in. The customer then receives $830 off a brand-new phone of any brand, with the discount credited back to them over the two-year installment period. Remember that paying off the device early will cause you to lose your remaining credits on the device, so you are effectively locked in with T-Mobile for two years. Who is eligible for the $830 loyalty discount? The primary eligibility criterion is that the customer must not have any active EIPs (Equipment Installment Plan)/installments on their account. However, this doesn't mean that all such accounts become eligible. The report notes that eligible customers are shown the offer in the T-Life app when shopping for devices. For this, they will need to begin the process of shopping for a new device and see if they are getting offered $830 for their trade-in device. Store representatives can also check customer eligibility. Unfortunately, there is no way to be notified if you are eligible, so your best bet is to keep checking the T-Life app periodically. The report notes that the loyalty offer has no end date yet. But as is the case with such slick deals, you should act fast if you are eligible and it aligns with your needs. Got a tip? Talk to us! Email our staff at Email our staff at news@ . You can stay anonymous or get credit for the info, it's your choice.
