Verizon getting on customers' nerves by pulling promised discount
Some Reddit users have complained that the loyalty discount has been taken away. User tangodownrookie says that Verizon offered them a discount of $20 per line when they were about to leave, making them not only stay but also add another line. On top of that, they also got a new phone through the carrier, which has a financing term of three years. The discount has been pulled.
—tangodownrookie, Reddit user, July 2025 Verizon has effectively left them in the lurch. They wouldn't be a Verizon customer now if it weren't for the loyalty discount, which doesn't even apply to their bill anymore. And since they haven't paid off their phone yet, they can't leave right now.These discount usually ranges between $10 and $40 and is offered for up to 12 months, after which they may or may not be renewed. It's not known if the 12 months are up already for the affected users.
It's also possible that changes made recently to their accounts have made them ineligible for the discount, or they have applied a new promo that isn't stackable with these discounts. It could also be an error.
Either way, Verizon should be able to provide clarity, but tangodownrookie isn't willing to reach out to them, claiming customer service has proven inept in the past to help them sort out similar issues. They have been with Verizon for more than 20 years, so we can't be dismissive of their claims, although it's worth pointing out that the carrier has overhauled the customer service experience and and contacting the company is worth a shot.
Other customers have had similar issues in the past. Verizon abruptly removes discounts sometimes, without a forewarning. This leaves a bitter taste in the mouths of customers.
While Verizon may have its reasons, the company should ideally be transparent and forthcoming about all the terms and conditions to prevent any misunderstandings.
We have reached out to the company for clarity on the issue and will update the article if we hear back.
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