Latest news with #meekosam.ap.gov.in
The Hindu
10-08-2025
- Politics
- The Hindu
PGRS services extended to mandal, divisional, and municipal levels
The State government has extended the services of the Public Grievance Redressal System (PGRS) to the mandal, divisional, and municipal levels from Monday (August 11, 2025) to make grievance redressal faster and more accessible to the public, Eluru District Collector K. Vetriselvi said. The Collector on Sunday (August 10, 2025) said that in addition to the existing district-level programme, the PGRS will now be decentralised, enabling citizens to submit their grievances directly at their nearest Mandal Office, Divisional Office, or Municipal Office. At the district level, the PGRS programme will be held as usual at the Godavari Conference Hall, Collectorate, from 10 a.m. Citizens can also submit grievances online from home through the official government website: For grievance registration, status tracking, and related information, citizens may call the toll-free helpline 1100. The Collector said that this system would ensure that the issues of the public reach the concerned authorities immediately and are resolved on time. She urged citizens to take full advantage of this opportunity.
The Hindu
06-07-2025
- Politics
- The Hindu
Public Grievance Redressal System expanded to mandal, divisional and municipal levels, says Eluru District Collector
Eluru District Collector K. Vetriselvi has announced the decentralisation of the Public Grievance Redressal System (PGRS), which was previously confined to the district headquarters. Starting Monday (July 7), the PGRS will also be operational at the mandal, divisional, and municipal levels, bringing grievance redressal mechanisms closer to the people. As part of this initiative, the regular PGRS programme will continue at the District Collectorate at 10 a.m. on Monday, while parallel sessions will be conducted at mandal, divisional, and municipal offices across the district. Ms. Vetriselvi said the expansion would enable citizens to submit their grievances directly at their nearest administrative offices, reducing the need to travel to the district headquarters. Online access The system will remain accessible online through the official government portal allowing people to register complaints, track status, and raise queries from the comfort of their homes. Additionally, a toll-free helpline—1100—is available for support. The Collector emphasised that grievances submitted through this system will be promptly forwarded to the concerned authorities for swift resolution. She urged the public to make full use of the facility and contribute to improving governance through active participation and feedback.
The Hindu
06-07-2025
- Politics
- The Hindu
Public urged to use toll-free number 1100 to register grievances
Sri Sathya Sai District Collector T.S. Chetan on Sunday urged the public to go for optimal use of the government's toll-free helpline 1100 to register their grievances and follow up the same under the 'Meekosam' programme. In a statement issued here, the Collector highlighted that the helpline is designed to provide easy access to government departments for quick resolution of public complaints. He informed the applicants who have already registered their petitions but without a response or or those seeking updates on the status of their applications, to dial 1100. The Collector said that the initiative would help the citizens to get their grievances resolved without delays. The Collector said that the Public Grievance Redressal System (PGRS) session will be conducted at the Collectorate on Monday from 9.30 am to 1.00 pm. The sessions would also be simultaneously conducted at the division, mandal, and municipality levels across Sri Sathya Sai district to give greater access to public. The Collector said that the public who have no feasibility to submit their petitions at the PGRS centres physically can submit online through the dedicated portal
The Hindu
22-06-2025
- Politics
- The Hindu
Andhra Pradesh expands public grievance redressal system to mandal, divisional, municipal level
The State government announced the expansion of its Public Grievance Redressal System (PGRS) to the mandal, divisional, and municipal levels starting from Monday (June 23). The significant step towards responsive governance aims to make grievance resolution more accessible and prompt for citizens across the State. District Collector K. Vetriselvi said that the programme, which was previously limited to district level, is now being decentralised to bring the system closer to the people. Citizens will be able to submit their complaints directly at local mandal, divisional, or municipal offices. The district-level PGRS programme will also continue as scheduled on June 23 at 10 a.m. at the Godavari Conference Hall in the Eluru Collectorate, ensuring no disruption in the existing grievance services. To further enhance accessibility, the government has urged citizens to utilise the online platform for lodging complaints and tracking their status. For phone-based assistance, the toll-free number 1100 remains active. Ms. Vetriselvi emphasised that the upgraded system ensures faster communication of grievances to concerned departments and facilitates timely resolution. She encouraged the public to take full advantage of this extended facility to address their issues effectively. The move is part of the State's broader push toward transparent and decentralised governance, empowering citizens at the grassroots level with efficient service delivery and redressal mechanisms, she said.
