Latest news with #onlineorders
BreakingNews.ie
22-05-2025
- Business
- BreakingNews.ie
M&S website back up for browsing after being taken down overnight
Marks & Spencer has reopened its website for customers to browse online after taking the site down overnight as part of efforts to recover following a major cyber attack. The retail giant had taken the site down in order to carry out updates, with visitors met with the message: 'Sorry you can't browse the site currently. We're making some updates and will be back soon.' Advertisement It confirmed the site was back up and running early on Thursday morning, but for browsing only. An M&S store in Victoria, London (Yui Mok/PA) The group said: 'Our website is open for browsing. 'As we work to get things back to normal for our customers we are doing some overnight updates.' M&S has not been able to take online orders on its website since the Easter weekend and was left with empty shelves in many stores after being targeted by hackers in a damaging attack. Advertisement Customer personal data, which could have included names, email addresses, postal addresses and dates of birth, was also stolen by hackers. The retail group said on Wednesday that 'human error' had caused the attack, which is set to cost the firm around £300 million. Chief executive Stuart Machin confirmed disruption could last until July. It came as the company reported a higher-than-expected adjusted pre-tax profit of £875.5 million for the year to March, up 22.2% on the previous year. Advertisement
Yahoo
22-05-2025
- Business
- Yahoo
M&S website back up for browsing after being taken down overnight
Marks & Spencer has reopened its website for customers to browse online after taking the site down overnight as part of efforts to recover following a major cyber attack. The retail giant had taken the site down in order to carry out updates, with visitors met with the message: 'Sorry you can't browse the site currently. We're making some updates and will be back soon.' It confirmed the site was back up and running early on Thursday morning, but for browsing only. The group said: 'Our website is open for browsing. 'As we work to get things back to normal for our customers we are doing some overnight updates.' M&S has not been able to take online orders on its website since the Easter weekend and was left with empty shelves in many stores after being targeted by hackers in a damaging attack. Customer personal data, which could have included names, email addresses, postal addresses and dates of birth, was also stolen by hackers. The retail group said on Wednesday that 'human error' had caused the attack, which is set to cost the firm around £300 million. Chief executive Stuart Machin confirmed disruption could last until July. It came as the company reported a higher-than-expected adjusted pre-tax profit of £875.5 million for the year to March, up 22.2% on the previous year. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Daily Mail
22-05-2025
- Business
- Daily Mail
BREAKING NEWS Marks and Spencer website is DOWN: Customers left unable to browse online as retailer continues to deal with aftermath of devastating cyber-attack
Marks and Spencer 's website has gone down overnight, leaving customers unable to browse online. The retailer, which has been forced to suspend online orders for weeks in the aftermath of a devastating cyber-attack, saw its regular homepage replaced with a holding screen late on Wednesday night. People visiting the website this morning have been greeted with the message: 'Sorry you can't browse the site currently. We're making some updates and will be back soon.' MailOnline has contacted M&S for comment. It comes less than a day after the retailer warned it faced a £300million hit from the cyber-attack, which took place a month ago over the Easter weekend. The British high street giant halted orders on its website and saw empty shelves in the aftermath. Customer personal data, which could have included names, email addresses, postal addresses and dates of birth, was also taken by hackers in the attack. Stuart Machin, chief executive of M&S, told reporters that hackers gained access to the company's IT systems through a third party after 'human error'. The boss said he has been in touch with other industry bosses to discuss hacks, with rivals the Co-op and Harrods also targeted with cyber attacks in recent weeks. He added: 'We didn't leave the door open, this wasn't anything to do with under-investment. 'Everyone is vulnerable. For us, we were unlucky on this particular day through some human error.' The retailer revealed on Wednesday morning that online sales and profits in its fashion, home and beauty business have been 'heavily impacted'. Disruption to online operations is set 'to continue throughout June and into July as we restart, then ramp up operations', it said. However, it indicated that shoppers will see improvements over the coming weeks. Mr Machin suggested around 85 per cent of its online operations are likely to be restored soon, as the company focuses on certain parts of its operations first. He added that clothing and home sales have been 'resilient' in stores in recent weeks. Meanwhile, food sales were affected by reduced availability but the business stressed this is 'already improving'. The group has also reported 'additional waste and logistics costs' after switching to manual processes following the attack. M&S said the incident is likely to drag its group operating profits down by around £300 million this year, but it expects this to be reduced through cost management, insurance and other reactions. The company suggested it could reduce the impact of the attack by as much as 'half'. Mr Machin said: 'It has been challenging, but it is a moment in time, and we are now focused on recovery, with the aim of exiting this period a much stronger business. 'There is no change to our strategy and our longer-term plans to reshape M&S for growth and, if anything, the incident allows us to accelerate the pace of change as we draw a line and move on. 'This incident is a bump in the road, and we will come out of this in better shape, and continue our plan to reshape M&S for customers, colleagues and shareholders.' It came as the company reported a higher-than-expected adjusted pre-tax profit of £875.5 million for the year to March, up 22.2 per cent on the previous year. The group was buoyed stronger profits in its food arm, which saw sales increase by 8.7 per cent to £9 billion over the year. M&S revenues grew by 6 per cent to £13.8 billion as a whole for the year, as fashion, home and beauty sales grew by 3.5 per cent. The company is currently undergoing a major transformation programme, which is including changes to its shop estate. The retailer, which currently has 565 stores, said it plans to have 600 stores by 2028, comprising 420 bigger food stores and 180 full clothing, home and food stores. It added that the plan is still on track despite the recent disruption. M&S also said it has accelerated plans to invest in improvements to its technology to now take place over the next six months, after previously indicating it would take two years. It comes after detectives investigating cyber attacks on UK retailers including M&S, Co-Op and Harrods revealed they were focused on the Scattered Spider crew of English-speaking teenage hackers. Paul Foster, head of the National Crime Agency's national cyber crime unit, told the BBC: 'We are looking at the group that is publicly known as Scattered Spider, but we've got a range of different hypotheses and we'll follow the evidence to get to the offenders. 'In light of all the damage that we're seeing, catching whoever is behind these attacks is our top priority. And Google said last week that those responsible were also targeting US companies, with retailers worldwide now racing to boost their cyber defences.
Washington Post
21-05-2025
- Business
- Washington Post
UK retailer Marks & Spencer puts cyberattack cost at $400 million with disruptions ongoing
LONDON — British retailer Marks & Spencer estimated Wednesday that a cyberattack that stopped it from processing online orders and left store shelves empty will cost it about 300 million pounds ($400 million). The company said in a business update that disruption from the 'highly sophisticated and targeted cyber attack,' which was first reported around the Easter weekend, is expected to continue until July.
The Independent
21-05-2025
- Business
- The Independent
UK retailer Marks & Spencer puts cyberattack cost at $400 million with disruptions ongoing
British retailer Marks & Spencer estimated Wednesday that a cyberattack that stopped it from processing online orders and left store shelves empty will cost it about 300 million pounds ($400 million). The company said in a business update that disruption from the 'highly sophisticated and targeted cyber attack,' which was first reported around the Easter weekend, is expected to continue until July. Online sales of food, home and beauty products have been 'heavily impacted' because the company, popularly known as M&S, had to pause online shopping. Profits were dented because of 'reduced availability' in food sales, as well as extra waste and logistics costs because shops had to resort to 'manual processes,' Marks & Spencer said. Chief executive Stuart Machin said the company is focused on recovery and restoring its systems and operations. 'This incident is a bump in the road, and we will come out of this in better shape,' Machin said. He did not provided any details on the attack or who might be behind it. Earlier this month, the company said customer personal data, which could have included names, emails, addresses and dates of birth, were taken by hackers in the attack. Two other British retailers, luxury London department store Harrod's and supermarket chain Co-op, have also been targeted by cyberattacks at around the same time.
