Latest news with #propertyManagement
Zawya
10-07-2025
- Business
- Zawya
Musanadah unveils new home and property maintenance service across Saudi Arabia, Mserve
Musanadah, a leading integrated facilities management company in Saudi Arabia, has announced the launch of Mserve, a dedicated full-service home and property maintenance service to meet the evolving needs of both householders and businesses across the Kingdom. Mserve will operate as a specialist division of Musanadah, an award-winning Saudi enterprise founded in 2011 with over 1,700 skilled professionals including technicians, tradespeople, cleaners and maids, and a wholly-owned subsidiary of leading Saudi conglomerate, Alturki Holding. Operating to internationally benchmarked standards including BICSc, Institute of Asset Management (IAM) and ISSA, Mserve customers will benefit from its ISO 9001, 14001 and 45001 certifications, as it strives to provide world-class home and property maintenance services, addressing the growing need for this quality of service in Saudi Arabia. Mserve is structured into two specialized arms: Mserve Home, tailored for homeowners and tenants seeking efficient, high-quality home maintenance and daily maid services, and Mserve Business, focused on delivering property maintenance and MEP solutions to small and medium enterprises, retailers, commercial properties, hospitality venues, educational institutions and developers of master communities. Customers can choose from one-time visits or fixed-term plans, with Mserve also offering annual maintenance packages in Bronze, Silver and Platinum tiers, giving homeowners flexible, value-driven options. Ranging from regular domestic support services, move in/out services, to air conditioning, plumbing, movers, landscaping and electrical repairs, Mserve Home offers a full range of home maintenance services delivered by trained professionals using advanced tools and techniques. For businesses and property developers, Mserve Business delivers integrated facilities management and MEP solutions designed to support small to medium-sized enterprises with end-to-end property care. Covering soft and hard services, pest management, HVAC duct cleaning, Mserve also offers services targeted at property developers including snagging and pre-handover services, post-handover and defect liability period (DLP) management and asset rectification, ensuring asset performance optimization and lifecycle extension. Launching in Al-Khobar, Dammam, Riyadh, and then Jeddah, as well as King Abdullah Economic City and AlUla, Mserve will roll out across other regions in the Kingdom in a phased approach. Based on a hybrid mobile FM model and operating from a state-of-the-art call center, the service combines rapid-response teams in specially equipped service vans, together with embedded static teams who remain permanently onsite for larger projects in local communities. Musanadah's managing director, Nigel Wright commented, 'Our market research and gap analysis of the Saudi market revealed a clear need in the home and property maintenance sector. On one end, large FM companies were mainly focused on major commercial contracts to effectively serve residential properties or the needs of small to medium businesses. On the other, the market was saturated with fragmented, one-man-band or smaller operators lacking the capacity to deliver consistent, reliable service. Mserve was created to perfectly fill this gap - offering a dependable, professional and high-quality solution. Our goal is simple, to provide the most trusted and comprehensive home and property maintenance services in the Kingdom.' Muhammad Shahzad, Director of Mserve added, 'We are proud to be a 100 per cent Saudi-owned operation, always placing our valued clients at the center of everything we do. At Mserve, we are especially focused on punctuality. Our promise is to be on time, every time, whether for a routine visit or an urgent call-out and to always keep our clients well informed of the progress on any project. With a CaFM-enabled call center and client portal, our team is fully committed to delivering consistent, high-quality home and property maintenance services that meet the diverse needs of our clients. Our ultimate objective is to establish Mserve as the go-to operator for dependable, professional maintenance services across the Kingdom.' In 2024, Musanadah was awarded the coveted title of 'Best FM Company in Saudi Arabia' at the SBIS Awards together with a series of other industry awards and accolades, confirming its leadership role in the Kingdom's growing and highly competitive facilities management sector. Visit the new Mserve website for further details. For more information, please contact Grant King at IHC:grant@ About Musanadah Musanadah Facilities Management is an award-winning facilities services company in Saudi Arabia offering a full range of integrated facilities management solutions tailored to meet client needs, from master developments to residential communities, industrial sites, and commercial offices, with the aim of protecting, maintaining, and optimizing client assets while implementing industry best practices. As a full-service provider, Musanadah offers the full range of hard and soft facilities management, and manned security services offering innovative solutions tailored to meet the needs of clients and real-time performance management systems. Musanadah offers comprehensive and customized facilities management solutions to clients across the Kingdom of Saudi Arabia in the critical infrastructure, governmental, commercial, educational, leisure, residential, hospitality and retail sectors. Musanadah manages and maintains its client facilities to the highest standards in terms of quality, efficiency, and cost-control, in accordance with the global best practices and internationally benchmarked standards, including BICSc and the Institute of Asset Management (IAM), as well as complying with relevant Quality, Health, Safety and Environment (QHSE) requirements. Founded in 2010, Musanadah is a wholly owned subsidiary of Khobar-based diversified services group, Alturki Holding. Through its partnership with CoolPlanet, Musanadah's Energy & Sustainability Services (ESCO) arm – holders of SEEC Level 1 and 2 Licenses - combines local expertise with advanced international solutions to drive energy optimization and decarbonization initiatives for clients across Saudi Arabia, closely aligned with Saudi Green Initiative and Vision 2030 goals. In 2022, Musanadah won the coveted client-contractor partnership award for its work on AlUla - a major Vision 2030 heritage project. The company was also awarded the prestigious 'Customer Centric FM Company' accolade at the Middle East Facility Management Association (MEFMA) awards for anticipating and meeting the satisfaction levels of large-scale clients through its unique customer-centric service delivery model which was recognized for consistently placing the needs of clients first. Musanadah was awarded the coveted title of 'Best FM Company in Saudi Arabia' at the SBIS Awards 2024 together with a series of other industry awards and accolades, reaffirming its position as a leader in the Saudi FM sector.
Globe and Mail
01-07-2025
- Business
- Globe and Mail
IBN Technologies' Outsourced Accounts Receivable Services Optimize Lease Invoicing for USA Property Firms
"Outsourced Accounts Receivable Services [USA]" Oregon property managers are enhancing lease billing workflows by adopting outsourced accounts receivable services. With rising operational costs and complex tenant agreements, firms are moving to external AR support for streamlined invoicing, escalated term tracking, and accurate prorated charges. Backed by structured receivables frameworks, these services help reduce missed charges and maintain steady rental income. Miami, Florida, 01 July 2025 Property management firms are refining their lease invoicing procedures by transitioning critical receivables functions to specialized partners. In a landscape of commercial tenant agreements, multi-location rentals, and staggered payment schedules, outsourced accounts receivable services are helping companies ensure billing consistency without straining internal teams. Automated billing cycles, variable term management, and prorated charge coordination are now integrated into more responsive receivables frameworks. By embracing third-party oversight, firms gain the ability to optimize AR across seasonal occupancy shifts and long-term contract management. These systems also allow for quick adjustments based on escalations or term renewals—without impacting day-to-day leasing operations. As leasing portfolios grow in complexity, many property firms are anchoring their financial administration to dependable external support models to reinforce tenant trust and maintain predictable income streams. Invoicing Cycles Remain Unstable With inflation pushing up maintenance, insurance, and service fees, property management firms are under pressure to keep tenant billing accurate and on time. Lease escalation terms, shared utility charges, and contract renewals add complexity to monthly invoicing. • Missed charges cause revenue leakage in multi-unit setups • Manual lease terms delay recurring invoices • No real-time visibility into overdue accounts • Occupancy changes are poorly reflected in billing • Teams struggle to manage diverse lease structures As portfolios grow, outsourcing receivables becomes a strategic step. IBN Technologies offers outsourced accounts receivable services designed for property invoicing, helping landlords maintain billing accuracy and optimize AR without overstretching internal teams. Lease Invoicing Moves to Experts Property firms are rethinking monthly billing workflows to stay ahead of rising operational costs and tenant diversification. With escalating lease terms and custom charges, outsourcing accounts receivable is becoming the standard for property finance teams. ✅ Lease invoicing standardized across multi-unit and commercial properties ✅ Escalation clauses tracked accurately in recurring AR workflows ✅ Prorated charges and shared expenses billed seamlessly ✅ Tenant balances monitored through structured receivables tracking ✅ Move-in/move-out billing adjustments handled by external teams ✅ Collections oversight done professionally across occupancy types ✅ Portfolio-wide invoice reporting aligned with owner expectations From large metro markets to mixed-use zones across the USA, firms are adopting outsourced accounts receivable services in Oregon delivered by leaders like IBN Technologies. These services ensure accuracy, reduce missed charges, and streamline tenant billing—making outsourcing a sound financial step. Oregon Property Managers Simplify Lease Billing Property firms in Illinois are embracing outsourced receivables to keep pace with changing occupancy terms and fee structures. Streamlined invoicing systems are helping firms bill tenants on time and with fewer adjustments. ✔️ Recurring lease billing accuracy improves by 29%, reducing delays ✔️ Missed charges fall 24%, improving net income consistency ✔️ Admin teams reclaim 13 hours weekly for lease management ✔️ Move-in/out charges better integrated into billing cycles ✔️ Detailed statements support tenant and investor communication Oregon-based property groups are improving billing precision and oversight. IBN Technologies delivers dedicated outsourced accounts receivable services tailored to the needs of commercial and residential portfolios. Property Firms Upgrade Invoicing Models Property management companies are moving away from traditional lease tracking as they expand portfolios and tenant categories. Billing delays, unbilled charges, and unclear payment terms often emerge in manual systems, which can impact occupancy rates and monthly cash flows. By turning to outsourced accounts receivable services, real estate firms gain access to accurate invoicing, consistent follow-ups, and full transparency across their rental income streams. Whether managing commercial spaces or residential units, this support ensures rent, service charges, and renewals are billed and collected without gaps. In today's property environment, financial structure must match operational scale. A reliable AR process helps managers handle complex lease terms, shared utilities, and custom agreements with consistency. As outsourcing eliminates manual reconciliation and delayed notices, firms experience smoother cash cycles and fewer disputes with tenants. This evolution in billing allows property teams to focus on occupancy strategies, service enhancements, and expansion goals—while maintaining the financial discipline needed to thrive in competitive real estate markets. Related Service: About IBN Technologies IBN Technologies LLC, an outsourcing specialist with 25 years of experience, serves clients across the United States, United Kingdom, Middle East, and India. Renowned for its expertise in RPA, Intelligent process automation includes AP Automation services like P2P, Q2C, and Record-to-Report. IBN Technologies provides solutions compliant with ISO 9001:2015, 27001:2022, CMMI-5, and GDPR standards. The company has established itself as a leading provider of IT, KPO, and BPO outsourcing services in finance and accounting, including CPAs, hedge funds, alternative investments, banking, travel, human resources, and retail industries. It offers customized solutions that drive AR efficiency and growth.
Yahoo
01-07-2025
- Business
- Yahoo
Travtus Partners with Engrain to Bring Spatial Intelligence to Its Everyday (AI)® Platform
Engrain's interactive maps now enhance the Travtus platform with visual property context for smarter, faster decision-making. DENVER, July 1, 2025 /PRNewswire/ -- Travtus, the Everyday (AI)® platform for multifamily operations, today announced a partnership with Engrain, integrating their interactive map technology into its Gateway interface. This addition introduces interactive property maps to the platform, allowing users to engage with operational data in a visual format. By embedding location context into the daily workflow, Travtus enhances how teams understand, navigate, and act on insights across their communities. Through the Travtus Gateway, teams access customer and community intelligence across their portfolio. One example is Community Profiles, where they can view summaries of resident feedback, complaints, incidents, and escalations. With the addition of maps, teams can now see exactly where issues are occurring. This is especially valuable for regional and centralized teams who are not on-site. Maintenance tasks can also be viewed by location, making it easier to plan and prioritize responses. The maps also support automated leasing conversations by presenting available units to prospective residents. For example, if someone is searching for a three-bedroom unit, the Travtus AI agent can now share real-time unit availability alongside a floor plan. This creates a more informed and engaging experience for prospective renters. By combining insights and automation with property visuals, the platform enables faster, more informed decisions across all functions. This integration supports Travtus' vision of delivering intelligence that is not only real-time but also intuitive and embedded in the way property teams operate. "We are excited to partner with Engrain, one of the first integration opportunities we identified for our Ecosystem," said Tripty Arya, CEO at Travtus. "This collaboration adds a spatial layer to the intelligence we're building into our customers' operations. It reflects our commitment to delivering insight where teams need it most, in a way that is visual, contextual, and part of their every day." "We've always believed maps should be a core part of every platform that powers property operations," said Brent Steiner, CEO of Engrain. "Travtus is helping make that a reality by giving teams one more way to access and benefit from the maps they already use." The integration is available now to all Travtus customers using Engrain's products. For access, contact: contact@ About TravtusTravtus is the everyday (AI)® platform for multifamily operations. By combining intelligence and automation in one platform, Travtus enables operational efficiency, improved productivity and seamless execution for the best resident experience across every team, every property, every day. Learn more at About EngrainEngrain is transforming the way people find, lease, and manage property. Its leading products include SightMap, an interactive map platform, and TouchTour, a dynamic onsite leasing experience. Engrain's advanced integrations and proprietary mapping technology power experiences across the real estate tech stack. Learn more at Media ContactDarcey LeachLinnellTaylor Marketing303-682-5005darcey@ View original content to download multimedia: SOURCE Engrain Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Daily Mail
26-06-2025
- Daily Mail
'San Pedro Prowler' targeting Brits' homes on Costa del Sol as victims sleep: Terrifying video shows masked burglar stalking through properties
British expats in Spain have been warned to beef up their security systems after falling prey to a 'terrifying' burglar who remains at large. Chilling footage shows the moment a man in a mask and a grey hoodie breaks into a series of villas between San Pedro de Alcantara in Marbella and Benahavis, on the Costa del Sol. The brazen thief, dubbed the San Pedro Prowler, is seen picking locks with a sharp implement, which locals said he could use as 'a weapon if he needs it to be'. The menacing figure then calmly walks off with his hands filled with goods, including luxury handbags and jewellery. Among the recent stolen items include €10,000 in cash and a €30,000 watch. The robber appears to be wearing no shoes and just have socks on during his raids, seemingly to avoid alerting anyone inside the house to his presence. Neighbourhoods he has targeted include Guadalmina, and La Quinta, in upmarket Benahavis. The evidence has been collected by Martin Brown, originally from Scotland, who is well connected to the expat community as he runs a property management company. He told the Spanish Eye: 'I'm being sent a lot of images with what appears to be the same guy sporting a grey hoodie and a hanging mask. 'In several cases the victims were in the villa. He enters knowing there are cameras, knowing there are alarms... and knowing people are inside. 'He has no interest in TVs or such, just targets bags and watches from what we know.' Martin said that this week in San Pedro he stole €3,000 in cash and a luxury watch that was a family heirloom. He said: 'He seems to be able to open patio doors very easily, prising them up from the bottom. He can be in very quickly. 'In the case of a recent La Quinta robbery, the British couple were inside. 'He had been inside the house at around 6am and stolen a watch from the bedroom while the victim was asleep.' When Martin called the Policia Nacional, they told him that 'this is a job for the Guardia Civil.' When he called the Guardia Civil, they said he must call the Policia Nacional. The Guardia Civil polices more rural areas and smaller municipalities in Spain whereas the Policia Nacional is an armed civil force which deals with more serious crime. Martin said he ended up losing his temper over the confusion and told the police to be at the victim's house in the next 20 minutes. 'Two coppers did turn up and they were pleasant, but that is probably the first time I have had the cops turn up after a robbery,' he said. 'In a recent San Pedro robbery, they rang the police, who asked if the robber was still in the house, when they said 'no', they said just go to the police station in the morning. 'And this robber had just been inside their house, in their bedrooms… so that's the attitude of the police.' Martin advised any homeowner on the Costa del Sol to get centre locks on patio doors and install high-quality perimeter alarms, and to 'get a big dog.' Another expat living in Benahavis said that when her area was targeted, thieves 'always got in through the patio or terrace doors.' She advised that residents fit bolts 'that vertically go up and down into the frame so it's no longer possible to lift the patio doors from underneath.'
Hospitality Net
24-06-2025
- Business
- Hospitality Net
Maestro All-In-One PMS Celebrates Standout Presence, Product Buzz at HITEC Indy
MARKHAM, Ontario – Maestro PMS is reflecting on a highly successful showing at HITEC Indy last week. As a Platinum Sponsor of North America's largest hospitality technology event, the company made a bold impression with a high-energy booth, enthusiastic crowds, and the exclusive unveiling of new innovations. Maestro, the leader in All-In-One cloud-hosted, private cloud, and on-premises property-management systems for independent hotels and luxury resorts, drew strong interest — particularly for its deep integration capabilities and comprehensive feature set. A preview of its upcoming Maestro Touch interface also caught attendees' attention, offering a glimpse of what's to come. There was an incredible energy around our booth this year, said Maestro President Tim Major. It was meaningful to connect face-to-face with so many of our clients, partners, and industry friends. Seeing firsthand how our technology is impacting operators—and hearing how excited they are about what's coming next—was both humbling and inspiring. Maestro Touch Steals the Spotlight Maestro Touch, the upcoming tablet-optimized user interface, generated considerable buzz from attendees looking for greater mobility and ease of use. The next-generation interface delivers a modern, intuitive, and touch-optimized experience to the Maestro PMS platform and is currently in the late stages of pilot testing with select properties. Maestro Touch represents the future of front desk operations, said Lisa Jane 'LJ' Wheaton, Senior Product Strategist. It's sleek, simple, and modern—built with today's mobile-first workforce in mind. Seeing how it resonated with operators from all types of properties tells us we're delivering something that truly meets the moment. Enhanced Features, Smarter Integrations, and a Stronger Spa Offering A major highlight for many attendees was discovering the full scope of Maestro's platform. Many were surprised to learn how many tools are offered in one cohesive system. With more than 800 integrations, Maestro provides independent operators with unmatched flexibility to connect their preferred tools. The company also showcased significant upgrades to its Front Desk, Sales & Catering, and Spa Management modules, as well as enhanced capabilities within GuestXMS, its two-way guest/staff messaging platform, now with WhatsApp integration. HITEC attendees were also keen to see Maestro's expanded partnership with Silverware, which enables seamless integration between the PMS and POS platforms—delivering real-time connectivity across reservations, dining, gift card management, loyalty programs, VIPs, SGIs, guest preferences and more. It was truly special to share the booth with the Maestro team this year, said Thomas Small, Global Enterprise Sales Director, at Silverware. Our partnership is built on mutual respect and a shared vision for the independent hospitality sector. Operators are demanding more cohesive, personalized, and data-driven guest journeys—and together, we were able to demonstrate just that. People were blown away by the Maestro/Silverware integration and how we are generating more revenue, streamlining workflows, maximizing staff efficiencies, and greatly enhancing the modern guest experience. A Glimpse Into the Future of Hospitality Tech The Maestro team engaged in countless conversations on the show floor that provided valuable insights into the future of hotel technology. Key themes included personalization, guest mobility, data security, and staff enablement. These priorities are reflected in Maestro's 2025 product roadmap and ongoing development efforts that include rollout of its seamless payment experience to Canada this year; adjustment of its internal client document management processes; and integration with Feedback has also led to expanding features and functions, such as automated deposit requests and enhancing responses to no-shows and cancellations. HITEC is more than a tradeshow; it's a litmus test for where the industry is headed, added Major. Our team came away energized, informed, and more aligned than ever on what operators need most—tools that are intuitive, flexible, and deeply integrated across every guest touchpoint. At Maestro, we are uniquely positioned to help support independent operators with a strong foundation backed by our powerful booking engine and chat concierge. Our features are growing more expansive every day. The Road Ahead As part of the Fullsteam family of software and payments companies, Maestro remains laser-focused on growth and innovation. With Tim Major at the helm and Warren Dehan continuing to serve in a strategic advisory capacity, the company is well positioned to continue delivering best-in-class solutions that help operators thrive in a fast-changing landscape. For more information or to schedule a personalized demo, visit About Maestro Maestro is the preferred cloud hosted or on-premises All-In-One Web PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including touchless and mobile apps to increase engagement, drive direct bookings, centralize operations; all while enabling a unified & seamless guest journey from booking to checkout and everything in between. For over 45 years Maestro's Diamond Plus Service has provided unparalleled 24/7 support and education services to keep hospitality groups thriving and productive. Click here for more information on Maestro PMS. Click here to get your free PMS Buying guide. Barb Worcester
