Latest news with #qualityissue
Daily Mail
21-07-2025
- Business
- Daily Mail
Owner of cafe behind 'viral' sandwich responds to backlash over shock move: 'It could have been worse'
A cafe owner has hit back at disgruntled customers following backlash over her decision to stop selling a menu item they're famous for due to a 'quality' issue. MLK Deli owner Myra Karakelle said she made the difficult decision to pull Risky Brisket off the menu on Saturday after it failed to meet her high standards. The Surry Hills cafe, which opened in March 2024, has been attracting huge crowds daily, with many travelling far and wide for its signature sandwich - The Risky Brisket, which consistently sells out. The rye ciabatta is packed with lashings of six-hour slow-cooked smoked brisket, sauerkraut, Swiss cheese and the deli's signature MLK House sauce - served with a side of pickles and salt and vinegar chips. Despite offering eight different sandwiches on the menu, customers were furious after visiting the cafe on Saturday - only to find that the fan favourite Risky Brisket was unavailable. 'The reason for that was because the brisket that we had prepared did not pass our quality test,' the owner said in a video. 'It was not good enough to serve to you. It was not good enough to take your money for and it was not good enough to put our name to... But I promise you it would have been worse if we served you a cr*p meal.' Myra said she wasn't aware of the poor quality meat until after completing the full seven-day preparation process - brining, cooking and then smoking it. 'It generally takes up to six hours every day to slow cook it. Our mornings start from 5am - this consists of smoking the brisket then transferring it to cook,' Myra told Daily Mail Australia. 'On average we sell three slabs of brisket a day, which equates to approximately 15-20kg. We keep each slab of brisket in brine for six to seven days before the day of cooking so it's a lengthy process.' When it came time to serve on Saturday, the employees realised the meat was 'not tender enough' and Myra said she couldn't risk letting customers eat something she thought felt like 'chewing rubber'. 'I asked the team to not sell three slabs of brisket that we had prepared that day. It was very difficult and I'm sure we disappointed a lot of people,' she said. 'I am really sorry for that, but I think I would have been much more sorrier if we had taken your money and served you a meal that was not good enough. 'We put our integrity to it and we also wouldn't want to do that just in general. I understand it was very frustrating and I'm very sorry, but I think I would have been much more sorry if you had a s*** meal.' Despite her reasonable explanation, some customers took their frustration online - leaving one-star reviews for her cafe on Google. 'The customer reactions were wild and not what I expected at all. One person even heavily criticised us on multiple platforms, comparing us to KFC running out of chicken,' Myra told Daily Mail Australia. 'We received one-star Google reviews for not having it. Albeit we are susceptible to one-star reviews even when we sell out. 'It's incredible how much our customers love our brisket, but their frustrations when they can't have it are just as intense. We will always strive for quality over quantity/sales. 'That is out of respect to our brand and also out of respect to our customers. I really hope that can be understood.' Myra said she felt it was important to address the issue as she didn't want to disappoint her customers, especially those who had travelled far for the sought-after sandwich. 'Everyone deals with frustration differently and I completely understand why it would have been annoying to come all the way to Surry Hills and not get something that you were hoping to have,' she said. The owner said they run their business out of a 90-square metre shop with limited space so they don't have a central kitchen or a cool room. 'We are only able to brine, smoke and cook certain amounts of brisket every day,' she explained. 'I wish we had a bigger space... It would mean that we would be able to produce bigger volumes, but we are not a big fast food chain. We are a very small shop in Surry Hills and we are a family business, so please bear with us.' Myra said the issue arose after her cafe received a 'cut of meat that was a different brand' than what they usually get from their supplier. 'It wasn't flagged as a problem but unfortunately it did not behave the same way that our usual cuts of brisket does,' she explained. However, she confirmed the venue has since switched back to its usual high-quality meat so she expects the problem won't happen again. She said The Risky Brisket sandwiches are constantly selling out so she urged customers to arrive early to avoid missing out again. 'Thank you for selling it out, but we cannot produce more. We physically from a logistics point of view, we cannot produce more,' she said. 'We do not have the space, we do not have the means and we just don't have the possibility. So we cook as much as we can every single morning. She added: 'I just needed to jump on and to clear the air for anyone who came in and couldn't have the Risky Brisket or was frustrated or dealt with it differently, I am sorry, I am sorry, but I would have been sorrier if you had a cr*p meal.' Dozens of loyal customers jumped to the cafe's defence, with one saying: 'Thank you for taking pride in quality of the food you serve. Sorry you felt the need to explain it. People need to chill and come back another day.' 'You are the best of the best on the sandwich game! I'm so sorry for any hate or negativity you got. You don't deserve it! Can't wait to see you soon,' another said. 'You owned it. You dealt with it. Beautifully handled, you'll always have our business,' one shared. 'These things happen, you don't owe people an explanation yet you still gave it.. Just shows the type of person you are. Love your business, love your food and love you! Keep pushing, there is always going to be people that complain about something, can't always please everyone,' another added.
Yahoo
16-07-2025
- Automotive
- Yahoo
GM Suspends 2026 SUV Sales Over Undisclosed Problem
GM Suspends 2026 SUV Sales Over Undisclosed Problem originally appeared on Autoblog. General Motors has placed a stop-sale order on three of its midsize SUVs – the 2026 model years of the GMC Acadia, Buick Enclave, and Chevrolet Traverse. While these nameplates each target slightly different market segments, they're all built on the GM C1 platform and assembled at the Lansing Delta Township plant in Michigan. They also share the same 2.5-liter turbocharged inline-four engine. But right now, what they really share is a problem. As of July 7, GM has issued a stop-sale on all three 2026 models, citing an undisclosed quality issue, according to GM Authority. Dealers were instructed via bulletin N252517720 not to sell, trade, auction, or even use affected vehicles for demonstration purposes. The order covers specific VINs, and while GM investigates the issue, these SUVs are essentially on lockdown. View the 2 images of this gallery on the original article The timing of the stop-sale is unfortunate, especially since the 2026 model year brings notable updates for all three SUVs. The 2026 GMC Acadia gets more tech than the outgoing model year, but with a price hike in tow. It now starts at over $44,000, with standard features including a digital key card and a Rear Camera Mirror for the Elevation trim, while Glacier White Tricoat and Riverstone Metallic replace older color options. Meanwhile, the 2026 Buick Enclave gets updated interior trim, upgraded in-car tech, and a sleeker infotainment interface. The automaker also shuffled paint options and tweaked some of the standard safety tech. The 2026 Chevy Traverse has only been redesigned for 2024, which hosted the return of the Z71 trim and a new, sportier-looking RS variant. While no major powertrain changes were introduced, the Traverse benefits from tech upgrades and refreshed interior styling. View the 2 images of this gallery on the original article GM hasn't provided a timeline for when the stop-sale might be lifted, or what quality issue exactly triggered it. Of note, production has already started, so the problem must have been really important to not reach customers. This isn't the first time that GM has issued a stop-sale order. In 2023, GM halted sales of the Chevy Blazer EV due to software issues, while in 2016, it stopped selling certain SUVs over incorrect fuel economy labels. View the 2 images of this gallery on the original article GM Suspends 2026 SUV Sales Over Undisclosed Problem first appeared on Autoblog on Jul 14, 2025 This story was originally reported by Autoblog on Jul 14, 2025, where it first appeared.
Car and Driver
15-07-2025
- Automotive
- Car and Driver
2026 Chevrolet Traverse Mid-Size SUV Part of GM Stop-Sale Order
General Motors has issued a stop-sale order for three of its mid-size SUVs, as reported by GM Authority. The Chevy Traverse, Buick Enclave, and GMC Acadia—all 2026 models—are part of the stop-sale, which reportedly involves an undisclosed quality issue. The stop-sale only involves 92 total GM SUVs, and the automaker expects to resolve the issue by the end of the week. UPDATED 7/14/25, 6:55 p.m.: A GM spokesperson confirmed the stop-sale order, which only involves 92 total GM mid-size SUVs, including the 2026 Chevy Traverse, GMC Acadia, and Buick Enclave. While they didn't provide details about the "quality" issue, they said it's expected to be resolved by the end of the week. We don't know the exact reason that General Motors has reportedly issued a stop-sale order for some of its three-row mid-size SUVs. However, according to a report by GM Authority, there's a quality-related problem that has led the automaker to pause the sale of certain 2026 Chevy Traverse, Buick Enclave, and GMC Acadia models. GMC Michael Simari | Car and Driver While details are scarce, GMA claims that the stop-sale notice was part of a dealer bulletin (reference number N252517720) that was posted last week on July 7. Until the undisclosed quality issue is resolved, the vehicles cannot be delivered to customers, traded to other dealers, or used for demonstrations. All three GM models recently entered a new generation, which introduced new designs, powertrains, and technology. The trio is also built alongside each other at the Lansing Delta Township plant in Michigan. Car and Driver has reached out to a GM representative to confirm the stop-sale order. However, we didn't receive a response by the time of publication. We will update this story with additional information if we learn more. Eric Stafford Managing Editor, News Eric Stafford's automobile addiction began before he could walk, and it has fueled his passion to write news, reviews, and more for Car and Driver since 2016. His aspiration growing up was to become a millionaire with a Jay Leno–like car collection. Apparently, getting rich is harder than social-media influencers make it seem, so he avoided financial success entirely to become an automotive journalist and drive new cars for a living. After earning a journalism degree at Central Michigan University and working at a daily newspaper, the years of basically burning money on failed project cars and lemon-flavored jalopies finally paid off when Car and Driver hired him. His garage currently includes a 2010 Acura RDX, a manual '97 Chevy Camaro Z/28, and a '90 Honda CRX Si. Read full bio
Auto Blog
14-07-2025
- Automotive
- Auto Blog
Quality Concerns Freeze Sales of 2026 GM SUVs
By signing up I agree to the Terms of Use and acknowledge that I have read the Privacy Policy . You may unsubscribe from email communication at anytime. Autoblog brings you car news; expert reviews and exciting pictures and video. Research and compare vehicles, too. Three SUVs, One Platform, Same Problem General Motors has placed a stop-sale order on three of its midsize SUVs – the 2026 model years of the GMC Acadia, Buick Enclave, and Chevrolet Traverse. While these nameplates each target slightly different market segments, they're all built on the GM C1 platform and assembled at the Lansing Delta Township plant in Michigan. They also share the same 2.5-liter turbocharged inline-four engine. But right now, what they really share is a problem. As of July 7, GM has issued a stop-sale on all three 2026 models, citing an undisclosed quality issue, according to GM Authority. Dealers were instructed via bulletin N252517720 not to sell, trade, auction, or even use affected vehicles for demonstration purposes. The order covers specific VINs, and while GM investigates the issue, these SUVs are essentially on lockdown. The timing of the stop-sale is unfortunate, especially since the 2026 model year brings notable updates for all three SUVs. The 2026 GMC Acadia gets more tech than the outgoing model year, but with a price hike in tow. It now starts at over $44,000, with standard features including a digital key card and a Rear Camera Mirror for the Elevation trim, while Glacier White Tricoat and Riverstone Metallic replace older color options. Meanwhile, the 2026 Buick Enclave gets updated interior trim, upgraded in-car tech, and a sleeker infotainment interface. The automaker also shuffled paint options and tweaked some of the standard safety tech. The 2026 Chevy Traverse has only been redesigned for 2024, which hosted the return of the Z71 trim and a new, sportier-looking RS variant. While no major powertrain changes were introduced, the Traverse benefits from tech upgrades and refreshed interior styling. Autoblog Newsletter Autoblog brings you car news; expert reviews and exciting pictures and video. Research and compare vehicles, too. Sign up or sign in with Google Facebook Microsoft Apple By signing up I agree to the Terms of Use and acknowledge that I have read the Privacy Policy . You may unsubscribe from email communication at anytime. No Timeline Yet, and It's Not the First Time GM hasn't provided a timeline for when the stop-sale might be lifted, or what quality issue exactly triggered it. Of note, production has already started, so the problem must have been really important to not reach customers. This isn't the first time that GM has issued a stop-sale order. In 2023, GM halted sales of the Chevy Blazer EV due to software issues, while in 2016, it stopped selling certain SUVs over incorrect fuel economy labels. About the Author Jacob Oliva View Profile
