5 days ago
- Business
- Travel Daily News
Accelya launches FLX AIViator
FLX AIViator empowers airlines to unlock real-time insights across Accelya's modular platform and integrate their own AI models – with proven use cases already live.
LONDON, UK – Accelya, a global leader in airline technology, launches FLX AIViator – a new AI layer embedded across the FLX Platform that transforms airline data into real-time, revenue-generating decisions. Integrated into multiple Accelya solutions, FLX AIViator enables smarter decisions, faster setup and support, automated pricing, improved data visibility, and more accurate forecasting.
Built for tangible ROI from day one, FLX AIViator powers use cases across forecasting, dynamic pricing, merchandising, customer service, operational insights and financial settlement. These capabilities bring AI and machine learning (ML) with business impact to the heart of passenger and cargo operations.
Launch capabilities include:
Real-Time Order Intelligence: FLX AIViator turns live order data into a real-time insight engine, unlocking visibility across servicing, finance, pricing, and operations. It acts as a bridge between commercial and operational teams, helping them make faster, data-driven decisions. Airlines will use this capability to resolve servicing issues more quickly, monitor fulfillment of bundles, and track revenue recognition across channels. It reduces inquiry and resolution time by over 10% and brings Offer-Order transformation to life through actionable, cross-functional insight.
Next Gen Dynamic Pricing: FLX AIViator continuously optimizes fares using live demand, competitive pricing, and customer behavior – automated, real-time, and without manual input. It helps airlines stay competitive, avoid over-discounting during peak periods, and protect high-value inventory. Based on industry data, airlines could see fare revenues increase by up to 6%.
Intelligent Merchandising Automation: Using generative and multimodal AI, FLX AIViator automates complex merchandising rule creation, reducing onboarding time by up to 85%. This allows commercial and eCommerce teams to launch and update personalized offers faster, such as seat upgrades or bundled services like lounge + Wi-Fi + baggage. It increases agility and helps airlines grow ancillary revenue.
Smart Customer Support (Ask Accelya): Ask Accelya is a virtual assistant tailored to the needs of B2B airline users – initially focused on Accelya's Passenger Revenue Accounting portfolio. It accelerate query responses by 10%, improving visibility into product functionality, and ensuring consistent, high-quality answers, delivering benefit for finance and support teams operating across regions and time zones.
Cargo Capacity Forecasting Optimization: FLX AIViator uses AI/ML-based forecasting to increase accuracy from existing 75-80% to over 92% by predicting saleable capacity and overbooking. This enables safer overbooking and reduced spoilage – leading to higher cargo yield.
'With FLX AIViator, we're putting the ROI into AI,' said Sam Gilliland, CEO of Accelya. 'Our approach is powerful and practical, focused on helping airlines move faster, engage customers more intelligently, and retail better to boost profits. What sets FLX AIViator apart is both advanced technology, leveraging the best of our own and AWS capabilities, and its openness: airlines can plug in their own models, integrate seamlessly, and stay in full control of their strategy. This is AI, with ROI, on their terms.'
Open by Nature. Built for the Future
FLX AIViator is built for flexibility, enabling airlines to plug in their own AI models, work with their preferred vendor ecosystem, and retain full control over their strategy and technology roadmap. Operating at enterprise scale, FLX AIViator supports everything from pricing updates and order servicing to cargo forecasts and customer interactions. Powered by Accelya's proprietary models and AWS cloud infrastructure, FLX AIViator delivers the real-time intelligence airlines need to manage complexity, unlock revenue, and move with speed and confidence.
