Latest news with #technicalglitch
CBS News
a day ago
- Business
- CBS News
Passengers still feeling impact of United Airlines technical glitch, ground stop
Delays continued Thursday for some United Airlines passengers after a technical glitch the day before caused the airline to ground hundreds of flights across the country. The ground stop has been lifted. But a day afterward, passengers were still feeling the impact. United said a "technology issue" prompted them to request the ground stop and hold departures at about 5:12 p.m. Wednesday. They released a statement around 9 p.m. Wednesday saying that issue had been resolved, and they were working to get flights moving again. On Thursday, there were two canceled United Airlines flights at O'Hare. It was not nearly as chaotic as Wednesday night, but some passengers who were impacted by the ground stop were waiting at the airport a day later — and hoping their evening flights would go smoothly. "It was the type of thing where it kept getting delayed and delayed and delayed and delayed," said Nathan Lee. "It was so annoying frankly while we were sitting there." Lee was in Washington, D.C., headed back to Chicago He was sitting on the plane when the pilot announced the ground stop. "There's a national issue. They're not telling us anything," Lee quoted the pilot. "We don't know if we're going to be leaving tonight, but I guess we'll find out in about an hour or so." It was unclear what exactly caused the technology problem that prompted the ground stop. DePaul University professor and transportation expert Joe Schwieterman said everything is centralized in a computer. "You have gate shortages at the airport. You have flight crew requirement and so forth," said Schwieterman. "So when something goes down, one little component of that system, the whole thing can require kind of a reset of the whole airline, a ground stoppage." Many were put up in hotels Wednesday night until a new flight became available. "Financially it isn't fun for the airline," Schwieterman said. Daniela Betancourt and her family were given a discount for their room. United rebooked their flight for today. "We got rebooked," said Betancourt. "I mean, we didn't have to rebuy, repurchase, but it's still an expensive mistake." Both Betancourt and Lee said they came to O'Hare hours early on Thursday, because they didn't want a repeat of what happened Wednesday. "We're just hoping to get on the plane and get in the air before anything happens," Lee said. "We basically prefer to be here six hours earlier than miss this flight," added Betancourt. CBS News Chicago reached out to United Airlines to confirm whether all flights and services had been restored. There had not been a response as of late Thursday.
The Sun
2 days ago
- Entertainment
- The Sun
I won a life-changing £10,000 on bingo but lost the whole lot in just SECONDS – despite prize being genuine
GALA Bingo players have been left devastated after winning big - only for the company to refuse to payout due to a 'technical glitch'. More than 1,200 players played for over £1.6 million on Tuesday night, with many winning up to £20,000 thinking their 'lucky day had finally come'. 4 4 But representatives for the firm informed the winners that the game had "malfunctioned", meaning they could not access their winnings. Pensioner Jill Douthwaite, 72, who won £2,700 on the online game, said a live chat agent confirmed the money won was genuine. For Jill, who lives 'hand to mouth', the money would have meant her dog got the eye operation it needed. But she was ultimately left disappointed when she was told the money would not be coming through. She told The Sun: "I was so relieved when I won because I thought I could spend £500 to save my dog's eyesight. 'We're a family who can't afford to go on holidays and we've been struck with a lot of bad luck in the past too. 'My daughter even phoned her dad to say she could repay his loan for the car, but then she had to go back on her word because Gala Bingo did.' Fiona Ure, from Scotland, missed out on £9.6k because of the technical glitch. The 58-year-old told The Sun: 'I did think, at first, this was too good to be true. "But I was reassured by their very own chat agent.' Ure, who is unemployed due to disabilities, said she felt 'deflated' and had 'zero hope' that the gambling giant will 'right their wrongs'. She added: 'I think they won't do anything. 'They've issued this technical error, and I feel like that's them admitting they won't be sending the money out. 'I've been a loyal customer for 15 years, but don't think I'll ever bet with them again.' Gala Bingo sent a message to customers informing them they would not receive their winnings, but would be refunded what they spent on Bingo Tickets. The firm says the technical glitch happened on Monday night, causing chaos for around two hours. It has contacted the Gambling Commission over the incident. A Gala Bingo spokesperson said: "We apologise to customers for a technical error which occurred during our Summer Nights Bingo promotion for a short period of time, resulting in all players receiving incorrect payouts. "Our customer Terms and Conditions clearly state that in the event of a malfunction, winnings can be voided. "Affected players have been contacted directly with a gesture of goodwill."
The Sun
2 days ago
- Business
- The Sun
Massive ‘glitch' plunges Gala Bingo into chaos as players LOSE a staggering £20,000 in winnings
THOUSANDS of bingo players are fuming after winning up to £10,000 each from a mega £1.6m prize pot - before it was snatched away by Gala Bingo who blamed a 'technical glitch'. Punters playing bingo online on Monday night were shocked when they scooped big prizes, thinking their 'lucky day had finally come'. Thrilled business owner Jacqui Norrish thought she'd bagged £9,599.47 while playing the game Monday night. But the 41-year-old from Torbay, Devon, received an email from Gala Bingo stating: 'Unfortunately, due to a technical error on Monday 4th August 2025, your account was incorrectly credited with Bingo winnings.' Fuming, Jacqui told The Sun: 'It's absolutely outrageous how big companies can play with people's lives like this, it's disgraceful. 'I'm a fairly regular player with Gala Bingo, but I don't pay big stakes or anything. 'I started playing at 4.30pm on Monday and got my first big win at about 7.20pm, for well over £1,200, I couldn't believe my luck. 'Then I got another win 20 minutes later for £2,280 and was already spending the money in my head. 'Then I won £1,600, £2400 and then another prize of £1,800. 'I won a few more prizes before it stopped, I had almost £10k in my account.' Jacqui said she saw other 'winners' asking the Gala chat host whether the prizes were genuine and it responded that they were, adding, 'enjoy your winnings'. She immediately withdrew the cash from her Gala account only to discover the money never made it to her bank account 'I was going to pay to get my daughter tested for autism because the NHS wait is so long and I'd planned to pay the rest of my husband's car off,' she said, adding: 'I'm absolutely gutted. When you've been told you've won something and then it's snatched away, it makes you feel terrible.' Pensioner Jill Douthwaite, 72, from Edenbridge, Kent, won £2,700 on the online game and hoped to use her winnings to pay for an op for her Collie-cross Cooper. 'I was so relieved because I thought I could spend £500 to save my dog's eyesight,' she said. 'We're a family who can't afford to go on holidays and we've been struck with a lot of bad luck in the past too. 'My daughter even phoned her dad to say she could repay his loan for the car, but then she had to go back on her word because Gala Bingo did.' Banking customer service agent Joseph Morphus, 21, said he clocked an unusual amount of people winning big in the chat on Monday. He said: 'It was extremely weird, people were getting such big amounts, and as a runner up I got £1,000 having literally bet pennies. 'The withdrawal process went normally, but then it never arrived and in the morning my account had been closed.' Last month, Joseph, from Nottingham, Notts, suffered a brain bleed after he was injured playing football, so had been surviving on sick leave pay. 'It's been really tough, I've been really short of cash, and the win was like a breath of fresh air,' he said. But now he's fuming, adding: 'It's ridiculous, it's their problem, the fat cats are sitting in their mansions and now they're not paying what's ours." Single mum Natasha Varcoe, 23, from Sherborne, Dorset, is also gutted after bagging £5,000 having bet just a fiver. She planned to spend the cash on driving lessons so she could see more of her parents who live an hour away. Disappointed, she said: 'It might not be much to other people, but we've just moved into a council house and I don't have any carpets.' While mum Victoria Geer, 28, said when her screen flashed a runner up reward of £2,400 on Monday, she screeched to her partner Ryan, a drainage engineer, that she'd won. 'It was bananas, it then happened twice more, I just couldn't believe it,' she recalls. When she won £7,200 off a £15 stake, she decided to cash in and planned to take her family on holiday, but no money arrived. Since the false prize bonanza, angry customers have taken to TrustPilot to rate Gala Bingo one star and hundreds have vented their anger in online groups. One user wrote: 'Like a lot of people last night who apparently won big money absolutely disgusted at how this can happen. We paid to play, didn't we!' While another said: 'They like taking your money but don't like paying out.' Gala Bingo sent a message to customers informing them they would not receive their winnings, but would be refunded what they spent on Bingo Tickets. The firm says the technical glitch happened on Monday night, causing chaos for around two hours. It has contacted the Gambling Commission over the incident. A Gala Bingo spokesperson said: "We apologise to customers for a technical error which occurred during our Summer Nights Bingo promotion for a short period of time, resulting in all players receiving incorrect payouts. "Our customer Terms and Conditions clearly state that in the event of a malfunction, winnings can be voided. "Affected players have been contacted directly with a gesture of goodwill." 4
Malay Mail
3 days ago
- Business
- Malay Mail
KLIA Aerotrain glitch fixed in 15 minutes, not a breakdown, says Loke
KUALA LUMPUR, Aug 6 — The recent disruptions of the Aerotrain service at Terminal 1 of the Kuala Lumpur International Airport (KLIA) were not due to mechanical failure but a minor technical issue that was resolved promptly, said Transport Minister Anthony Loke. He said that in any system, such operational disruptions are common and must be tackled through continuous system and software maintenance. 'It wasn't a breakdown but a technical glitch, a software bug. In any system, there will be occasional disruptions, bugs, and other issues that must be addressed and fixed. 'The disruption was resolved within 15 minutes,' he told reporters after opening the Asean-China International Rail Transit Forum 2025 here today. Loke expressed regret over the disruptions in the past month but clarified that the Aerotrain service continues to record high passenger volumes, with 1.5 million passengers a month and hundreds of trips daily. He also urged Malaysia Airports Holdings Bhd (MAHB) to pay serious attention to the contractors and vendors involved in maintaining the service. On Monday, the media reported calls from several quarters urging the Transport Ministry to establish a special committee to investigate the cause of service disruptions, which allegedly occurred at least five times since the service resumed on July 1. On the third-generation Electric Train Service (ETS3) project to Johor Bahru, Loke said it is progressing as planned, contrary to claims by some parties. 'It is definitely inaccurate to say there was a delay. I have already mentioned a few months ago that the ETS3 project will be implemented in phases. It is not a delay,' he stressed. He clarified that the ETS3 is already operational up to Segamat (first phase), while the second phase to Kluang is set to begin service before August 31, followed by the third phase to Johor Bahru Sentral by the end of the year. He said the ministry is awaiting confirmation on the launch date for the second phase, as the first train will be driven by a VIP, adding that an official announcement will be made later this month. 'The ministry is committed to starting the service before August 31,' he added. Meanwhile, Loke said Malaysia is looking forward to realising greater rail connectivity with China, particularly in facilitating cross-border rail freight. He emphasised that such connectivity cannot be achieved by Malaysia alone and requires strong collaboration with other Asean member states, especially Thailand and Laos, to ensure seamless regional integration. 'We cannot do it alone. We must work together with our Asean partners to enhance connectivity between Asean and China,' he said, adding that improved cooperation would strengthen logistics networks and economic ties across the region. Earlier in his opening remarks at the forum, Loke said the event symbolises the strengthening of Asean-China cooperation and reflects a shared vision for a smarter, greener and more connected future. He said the global rail sector is undergoing a renaissance, driven by climate urgency, digital disruption and economic transformation, stressing that for Malaysia, investing in rail is no longer just about infrastructure but has become a national economic and environmental imperative. — Bernama
The Independent
31-07-2025
- The Independent
Calls for air control boss to resign after airports chaos
A 20-minute technical glitch at the National Air Traffic Services (NATS) control centre in Swanwick, Hampshire, caused widespread flight cancellations and diversions across Europe on Wednesday, affecting tens of thousands of summer holidaymakers. Transport Secretary Heidi Alexander held an urgent meeting with NATS boss Martin Rolfe, stating the incident was an "isolated event" with "no evidence of malign activity" after the talks. Ryanair immediately called for Martin Rolfe's resignation, citing his "continued mismanagement" and linking the failure to a previous system outage in August 2023, with EasyJet also expressing disappointment. The disruption affected major UK airports including Heathrow and Gatwick, with Ryanair highlighting Rolfe's £1.5m pay from NATS, which is 49 per cent government-owned. While government sources indicated Rolfe would not be asked to resign, the Liberal Democrats called for an urgent investigation into NATS to ensure the system's fitness for purpose.
