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News18
4 days ago
- Politics
- News18
AAP MP Sanjay Singh's Wife Slams Tejas Express Food, IRCTC Says No Other Complaints Received
Last Updated: After Anita Singh called the Tejas Express food 'utterly deplorable,' IRCTC said no other passengers had complained but acknowledged her feedback and assured appropriate follow-up Anita Singh, wife of Aam Aadmi Party (AAP) Rajya Sabha MP Sanjay Singh, has stirred a heated conversation online after she publicly criticised the quality of food served on the Tejas Express, one of Indian Railways' flagship premium trains. Posting on X (formerly Twitter), she shared an image of her in-train meal and lambasted the catering, claiming the roti was 'as hard as papad," the paneer was stale, and the dal was nothing more than water. Her post questioned the credibility of the Tejas Express's much-publicised 'world-class" service, tagging the Railway Ministry and Minister Ashwini Vaishnaw: 'The food served on the Tejas Express was utterly deplorable. The roti was as hard as papad, the paneer was stale, and instead of dal, only water was served. Is this the railway's 'world-class' service? Stop playing with passengers' health." PNR No 2338310371तेजस एक्सप्रेस में मिला खाना बेहद घटिया था। रोटी पापड़ जैसी सख्त, पनीर बासी और दाल की जगह सिर्फ़ पानी परोसा गया।क्या यही है रेलवे की 'वर्ल्ड क्लास" सेवा? यात्रियों की सेहत से खिलवाड़ बंद हो! माननीय @AshwiniVaishnaw जी, कृपया संज्ञान लें। @RailMinIndia — Anita Singh (@AnitaSingh_) July 11, 2025 In a prompt response, the Indian Railway Catering and Tourism Corporation (IRCTC) defended its services while acknowledging Anita Singh's concerns. The official reply noted that food quality is inspected before being served and that no other complaints had been reported from passengers in her coach. The IRCTC added that its onboard team had offered a replacement meal and assured that a senior official had now been appointed to ensure better compliance with food quality norms going forward. 'Concerning the feedback regarding catering services provided by you on 11/07/25 in the New Delhi-Lucknow Tejas Express train, we wish to inform you that the quality of the food is checked before serving, and no complaints in this regard have been received from other passengers in the said coach; rather, the catering has generally been appreciated. The catering team available on the train attended to you and also offered a replacement meal. Nevertheless, taking your feedback seriously and to further strengthen the quality, a senior official has been appointed to ensure compliance with all standards, and appropriate guidelines will be ensured accordingly," the IRCTC said. महोदया,आपके द्वारा दिनाँक 11/07/25 को नई दिल्ली -लखनऊ तेजस एक्स्प्रेस ट्रेन में खानपान संबंधित फीडबैक के संदर्भ में अवगत कराना है कि भोजन की गुणवत्ता जाँच परोसने से पूर्व की जाती है और उक्त कोच से किसी और यात्रीगण की इस संबंध में कोई शिकायत प्राप्त नही हुई है, अपितु… — IRCTC (@IRCTCofficial) July 12, 2025 Online Users Call Out IRCTC's 'Defensive Tone' IRCTC's response failed to pacify many users online, with several accusing the railway body of deflecting legitimate criticism instead of addressing deeper, systemic issues. Many supported Anita Singh's observations, citing similar experiences on other premium trains. One user commented: 'Unsatisfactory response by the Railways. This is not the first time concerns have been raised about food quality, mismanagement, and even misbehaviour by pantry staff. Immediate action against the vendor is needed." Another sharply remarked: 'This reply from IRCTC exposes the rot within the system. Overcharging for meals and water is rampant across trains, not just one. Passengers do complain, but your staff turns a blind eye every time." A third user highlighted a pattern: 'IRCTC, you can't run away from your responsibilities. I recently travelled on the Bhopal Shatabdi and faced the same issue. People don't bother complaining anymore because they know nothing will change." A fourth added: 'IRCTC seems to be in denial. The easiest way to escape complaints is to deny them altogether." And a fifth user noted: 'Just because others aren't complaining doesn't mean the food is of good quality. I've stopped eating pantry meals altogether—they're extremely unhygienic." Not The First Time This incident is not the first time passengers have raised concerns about catering on Indian trains, including premium services like the Tejas Express. While several users backed Anita Singh's criticism and shared similar experiences, others argued that individual complaints should not overshadow broader efforts to modernise railway services. Over the past few years, Indian Railways has made visible strides in enhancing travel comfort, punctuality, and amenities—especially through trains like Tejas and Vande Bharat. However, recurring feedback on food quality highlights that consistency in service delivery remains an area for improvement. The challenge lies not just in upgrading infrastructure but also in ensuring that high standards are maintained uniformly across routes and vendors. view comments First Published: July 14, 2025, 14:17 IST Disclaimer: Comments reflect users' views, not News18's. Please keep discussions respectful and constructive. 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NDTV
4 days ago
- Politics
- NDTV
AAP Leader's Wife Slams "Deplorable" Meal On Tejas Express, IRCTC Says "No One Else Complained"
Anita Singh, wife of Aam Aadmi Party (AAP) leader Sanjay Singh, recently expressed her dissatisfaction with the quality of food served on the Tejas Express, a premium train operated by Indian Railways. Taking to the social media platform X, she shared a photograph of the meal in question and voiced her concerns, criticising the roti for being papad -like, the paneer for being stale, and the dal for being watery. Her post questioned the standards of service promoted by the Tejas Express, which is marketed as a high-end, modern rail travel experience. She wrote on X, "The food served on the Tejas Express was utterly deplorable. The roti was as hard as papad, the paneer was stale, and instead of dal, only water was served. Is this the railway's "world-class" service? Stop playing with passengers' health," and tagged the Railway ministry and Ashwini Vaishnaw. PNR No 2338310371 तेजस एक्सप्रेस में मिला खाना बेहद घटिया था। रोटी पापड़ जैसी सख्त, पनीर बासी और दाल की जगह सिर्फ़ पानी परोसा गया। क्या यही है रेलवे की 'वर्ल्ड क्लास' सेवा? यात्रियों की सेहत से खिलवाड़ बंद हो! माननीय @AshwiniVaishnaw जी, कृपया संज्ञान लें। @RailMinIndia — Anita Singh (@AnitaSingh_) July 11, 2025 In response, the Indian Railway Catering and Tourism Corporation (IRCTC) issued a prompt reply, stating that meals are inspected before serving and that no other passenger had complained. However, they acknowledged the feedback and assured that appropriate measures would be taken to address the issue. "Concerning the feedback regarding catering services provided by you on 11/07/25 in the New Delhi-Lucknow Tejas Express train, we wish to inform you that the quality of the food is checked before serving, and no complaints in this regard have been received from other passengers in the said coach; rather, the catering has generally been appreciated. The catering team available on the train attended to you and also offered a replacement meal. Nevertheless, taking your feedback seriously and to further strengthen the quality, a senior official has been appointed to ensure compliance with all standards, and appropriate guidelines will be ensured accordingly," the reply by IRCTC read. महोदया, आपके द्वारा दिनाँक 11/07/25 को नई दिल्ली -लखनऊ तेजस एक्स्प्रेस ट्रेन में खानपान संबंधित फीडबैक के संदर्भ में अवगत कराना है कि भोजन की गुणवत्ता जाँच परोसने से पूर्व की जाती है और उक्त कोच से किसी और यात्रीगण की इस संबंध में कोई शिकायत प्राप्त नही हुई है, अपितु… — IRCTC (@IRCTCofficial) July 12, 2025 This incident has sparked discussions on social media about the consistency of food quality on premium trains like the Tejas Express, with some users sharing similar experiences and others defending the railway's efforts to maintain standards. Many were also not satisfied with IRCTC's response. One user said, "@ IRCTC, what kind of ridiculous answer is this? Improve your service, don't blame the person who is raising a complaint.@RailMinIndia What kind of people have you appointed for consumer complaints.... pathetic." Another commented, "This reply from IRCTC exposes the rot within the system. Overcharging for meals and water is rampant across trains, not just one. Passengers complain, but your staff turns a blind eye every time . Instead of fake justifications, fix your corrupt food contractors." A third user added, "IRCTC, you can't run away from your responsibilities, as this is a routine to offer poor quality food to passengers. Recently, I travelled from Bhopal Shatabdi problem was the same. People don't complain as they know nothing will improve."
