Major supermarket offers no answers after Aussie mum's rotten grocery find
The mother said she made the order with a north Gold Coast Woolworths on Sunday night before her husband picked it up on Tuesday morning.
She said her husband noticed the 'Woolworths Essentials' frozen chips in her order were warm.
He opened the packet to discover the chips were a 'mashed and mouldy mess'.
'I reported that right away, but later in the night my teenage son went into the kitchen for something to eat and opened the chicken to find it unrecognisable – it was just a stinking black blob,' she told the Courier Mail.
She said the tenders were within the used by date by a year, but her son took them from the bag and showed her the unrecognisable fillets.
She claimed the chicken smelled foul and was covered in green and black mould.
'It was as if someone had fished it out of a bin and put it in our order,' she said.
She said she'd previously had minor click-and-collect order issues, but they had been rectified quickly.
The mother said she reached out to the supermarket online to lodge a complaint.
Woolworths issued a $4 refund for the chips, but the tenders had been mistakenly included in the delivery and were not refunded.
The mother said she wasn't concerned by the refunds, but instead wanted to know how the accident happened.
On Wednesday, a representative apologised for the damage caused by the products.
She offered up a $20 store credit, but could not explain the mix-up.
A Woolworths spokesman said the supermarket was investigating the incident.
'Woolworths is aware of a customer report concerning two items in their recent online order which presented with mould,' they said.
'We take food safety very seriously and have strict food safety management processes.
'Our Customer Hub team are in contact with the customer and have refunded their order.
'While we are actively investigating how this incident has occurred, it appears to be an isolated incident'.
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