Delhi man claims drunk Rapido driver took his phone, didn't let him get off cab
According to him, the ordeal lasted nearly 40 minutes before he diverted the cab to a police station. 'I got out and told them the driver was drunk. One guy literally said, 'to kyaa hua' (So, it's not a big deal). Then the HC asked me to report to the station. I did, but when I came outside, the personnel were nowhere to be found,' he recalled.The man further alleged that the driver chased him after the ride, demanding payment. 'I tried calling Rapido support. They didn't answer for an hour. The dude had the audacity to chase me, saying I didn't pay. When I confronted him, saying he was drunk, he said, 'haan bhai pii h subh but nashe nhi h,'' the man wrote.The passenger also shared screenshots of his chat with Rapido's customer support. In response, Rapido stated, 'At Rapido, we prioritise delivering excellent customer service, and the captain's behaviour is unacceptable. We have issued a final warning and will closely monitor him. Any further misconduct will result in strict action, including possible termination.'Take a look at the post here: Social media users slammed the platform's 'poor' support. 'Customer care of almost ALL companies sucks these days. Most of them are with (1) Chat Bot / automated response (2) people with zero brains who don't apply their mind while responding,' a user said.Another user shared, 'Rapido customer care is really bad. I had a similar incident when the driver cancelled the ride after being rude, and their support didn't even connect me to an executive.'One of the users recounted a frightening ride: 'I was travelling late at night. The driver drove very rashly, over 100 kmph, and I was scared for my life. After reaching, he asked for extra money. I paid because I didn't want to argue. Rapido only gave me credits for the extra money I paid. I don't think they took action against the driver. Such a terrible company,' they said. advertisementOthers pointed out discrepancies in vehicle details on the app. 'Multiple experiences where the ride was safe, but the vehicle number was different from what was shown on the app,' a user added.Rapido has yet to release an official statement regarding the viral complaint.- EndsMust Watch
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