Adult social care in Stoke-on-Trent is rated as good
A regulator has praised a city council for its commitment to "promoting people's independence" as part of its adult social care service.The Care Quality Commission (CQC) rated the Stoke-on-Trent City Council's adult social care service as "good" following a recent inspection.A report released on Friday highlighted staff's "passion" and leadership, but criticised the authority for delays in people accessing equipment or home adaptations.Stoke-on-Trent City Council has been approached for a comment on the report.
James Bullion, CQC's chief inspector of adult social care, said the authority had improved services through "effective management and close work with partner organisations".He said staff demonstrated a passion for improving people's lives while leaders were focused on "making the authority a great place to live and work for all residents"."We saw a local authority committed to promoting people's independence to give them the best possible outcome," Mr Bullion added.
'Hard work'
However, he said the authority needed better oversight of equality diversity and inclusion work and highlighted delays in some parts of the service and resource constraints.People experienced some delays in receiving assessments, he added, as well as reviews for social care, occupational therapy and financial support.Mr Bullion concluded by saying the report had positive findings that "reflect the hard work of staff" and the authority had plans in place to improve the issues identified.
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