Now, CM's 150-day action plan aims to improve e-governance
As per a govt resolution issued a few days ago, it is a comprehensive action plan for e-governance, which is expected to result in improvement in efficiency at all levels, and lists targets of govt-to-citizen (G2C) interactions, govt-to-business interactions (G2B), and govt-to-govt interactions (G2G) for departments.
Under the G2C target, departments have been asked to provide as many services as possible to people through online portals, cutting down the need to visit govt offices and resulting in improved ease of living.
All laws, rules, govt decisions and circulars should be put in the public domain, all services should be notified under the right to guarantee and made available on Aaple Sarkar, and decisions should be taken in a manner that they help the public, according to the plan, which also pushed for creation of a dashboard for supervision.
The order said all G2B services should be made available under e-governance so that there is ease of doing business.
It said all permissions required to start a business should be listed, the number of approvals should be reduced, unnecessary documents should not be asked for, FAQs should be drafted for all services, a full-fledged grievance redressal machinery must be set up, and a dashboard should be prepared.
Under G2G, all efforts should be made to carefully study and analyse the current working systems, unnecessary ones should be removed, and all systems should be simplified. To improve efficiency, the existing procedures should be re-examined, and even manpower requirements and logistics should be evaluated, said the order.
As per the plan, 15 key result areas will be enforced across govt offices at divisional, district and tehsil levels.
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