New menu rule at McDonald's infuriates customers with cost-cutting move despite profits jump
The restaurant chain has received backlash after social media users spotted sauce restrictions for Chicken McNuggets at some locations.
A Reddit user was stunned to see this written at a drive-thru window: Four and six-pieces get one sauce, 10-pieces comes with two sauces, 20-pieces comes with three and a 40-piece box comes with a selection of four. Any extra sauces come with a charge.
The rule has been 'getting out of hand' in the eyes of some customers — even though it is not 'a universal policy.'
'The McDonald's sauce policy in my area for the last few years has been any amount of nuggets = no sauce,' one Reddit user claimed.
'You have to go out of your way to demand they give you some sauce or you get nothing. I've literally stopped ordering nuggets there it's gotten so absurd.'
Sauce policies have been spotted at McDonald's restaurants worldwide for quite some time — growing while the company suffered a dive in sales.
But despite profits rising drastically in the second quarter of this year, down to the success of Minecraft Movie Meals and McCrispy Chicken Strips, the policy still exists.
Customers worldwide insisted the rules are different depending on location — some claiming it costs nearly $1 per extra sauce.
'For us, the 4, 6 and 20 piece has the correct amount of sauces. The 40 piece on the other hand should be 6 sauces, not 4,' a McDonald's employee claimed on Reddit.
'My McDonald's gives away 2 free sauces, excluding the sauces that come with the nuggets. After that they charge you $0.19 for every extra sauce.'
Besides the sauce restrictions, McDonald's has hiked prices on nearly all its menu items over the years — including its iconic Big Macs.
But some employees have claimed McDonald's already came up with a sneaky way for customers to spend more money — purchasing offerings on its McValue platform.
The opinions rolled in online last January after the platform launched from consumers and workers who claimed the deals and the new system were a 'total scam.'
McDonald's has been hard at work trying to increase customer satisfaction — even extending stores' operating hours.
It has also introduced new Happy Meals, and is set to do so again with a new adult Happy Meal celebrating the golden age of McDonaldland.
Customers have slammed McDonald's for the sauce rule even though it's not a 'universal policy'
Not only is the chain working to boost its customers' happiness, but it is also in the process of hiring 375,000 new employees in America.
It is the company's biggest job push since 2020, and the hiring count will apply to individuals looking to work at any of the more than 13,000 McDonald's locations across the US.
It also comes as comes as the chain prepares to open 900 new restaurants by the end of 2027.
The fast food chain outlined the plans in May in Ohio at an event attended by President Donald Trump's Labor Secretary Lori Chavez-DeRemer.
'McDonald's is sparking a ripple effect of prosperity for our workers, communities and the economy,' DeRemer said.
'By expanding their workforce, the corporation will be driving investment and setting the standard for industry growth, whether as a launch pad for a different career or as a ladder for internal achievements.'
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