Virgin Media customers told to check if they're entitled to a free upgrade
Customers with old equipment are currently being sent letters from a UK Internet Service Provider (ISP) to share that they could get free upgrades.
Plus, even if you don't receive a letter from the ISP, Virgin will still update your outdated router.
According to the Mirror, when the new box arrives, customers will get a better experience while making sure their Virgin device is safe.
Did you know that today is Safer Internet Day? 🌐 We're working to help parents & guardians keep their kids safe online & protected from scams and fraud 💖 Check out our advice & tips from our Find the Right Words campaign 💡 Find out more 👉 https://t.co/MAEiAcdi6s pic.twitter.com/5qwPvor7p7
— Virgin Media ❤️ (@virginmedia) February 11, 2025
Some of Virgin's older Wi-Fi routers no longer offer key security updates that stop bugs and cyberattacks.
Under a recent update in a law by the UK Government, ISPs are now responsible for offering and updating Wi-Fi devices to make sure they are kept safe.
At the initial announcement of the law update, Julia Lopez, UK Data and Digital Infrastructure Minister said: 'Today marks a new era where consumers can have greater confidence that their smart devices, such as phones and broadband routers, are shielded from cyber threats, and the integrity of personal privacy, data and finances better protected.'
If you receive a letter from Virgin Media, it's key that you accept the delivery of the new box for security reasons.
However, if you do not receive a letter, you can check to see if you're Wi-Fi router is outdated by checking whether it is a Hub 1 or a Hub 2.
You can check whether your Wi-Fi router needs an update via Virgin Media.
Explaining what the law update means for Virgin customers, ISP shares: 'Customers of broadband ISP Virgin Media (O2), specifically those still using some of the provider's oldest routers (i.e. Hub 2 AC, Hub 2 and Hub 1), have recently become the latest group to receive a letter inviting them to upgrade to the HUB 4.0 (ARRIS TG3492LG-VMB) 'at not extra' cost.
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'This is because the old hardware no longer receives security updates.'
Adding: 'The provider has long been running various Hub upgrade programmes, often for different reasons, and this is just a continuation of that approach.
'In this case, the latest upgrade effort reflects a combination of changes that were introduced under both the recent Product Security and Telecommunications Infrastructure Act (PSTI) and the Telecoms (Security) Act (TSA).'
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