Changed needed with Guernsey's revenue service
He said: "We need to equip those people to make sure they've got the right tools to do the job and they will do a cracking job. "They've got some great ideas, some brilliant initiatives and I'm absolutely sure if we empower them and give them the opportunity to change things and help themselves we'll see a dramatic improvement."
Mr Smillie said although morale was "low", staff members were "optimistic" with the plans going into the future.He said: "They really care about the service they provide, there's absolute acknowledgement it's not where it needs to be and they have lots of ideas."In terms of the systems that we have, the technology that we've deployed, it's just not working in a way that they need in order to provide a good service."The chief executive said change would take time and that it had to happen "from the bottom, up".He said: "The thing I'm really pleased about is we've got a group of people that are kind of really, really up for that and that's the kind of case study I'd like to create within the public services. "We've got a very good, difficult situation that we wouldn't necessarily want to be in but the advantage we've got to take from that is when we start to demonstrate change, it will be an example we continue to use to others."
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