Postal department service: Booking mail, parcels online resumes after suspension
Last week, just a few days into the rollout of Advanced Postal Technology (APT) 2.0 announced across India on Aug 6, server issues led to a pileup of parcels and letters in the state's post offices.
"While people booked parcels, and the postman picked them up from their homes, no entries could be made in the software at the post office… The service was then suspended temporarily," said a postal department official.
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The software, developed in Mysuru's Centre for Excellence in Postal Technology, was piloted in Mysuru district in May before the rollout across Karnataka in June and across India in Aug.
Agreeing there were technical glitches, chief postmaster general of Karnataka Circle, K Prakash, said Wednesday the service was completely stabilised.
"Since yesterday (Tuesday), it has been completely seamless. We are doing operations in APT2 pan India across 1.6 lakh post offices."
Talking to TOI on the sidelines of a department of posts event, Prakash said, "The APT2 we just rolled out has a lot of features, hitherto not provided in our software. One of them is booking an article at the convenience of your mobile phone, and somebody will come and pick it up. It's basically like having a post office on your mobile phone."
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He added that all the services provided by the post office — banking, insurance, and logistic services — can be accessed on mobile phones. "We also provide tracking details. While we have rolled out the web-based service currently, it will be developed as an app soon."
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