ServiceNow Expands AI-powered Manufacturing Solutions With the Acquisition of Quality 360
Acquisition strengthens Manufacturing Commercial Operations, accelerating AI-driven quality management and empowering manufacturers with proactive, data-driven insights on the ServiceNow platform
SANTA CLARA, Calif. & STOCKHOLM, February 26, 2025--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced the acquisition of the Quality 360 solution from Advania to enhance its strength in the manufacturing industry. Natively built on ServiceNow, Quality 360 will accelerate quality management functionality within the ServiceNow Manufacturing Commercial Operations (MCO) solution and empower manufacturers with proactive, data-driven insights to address end-to-end quality issues, ultimately helping to minimize operational costs and reputational risks.
Quality issues in the manufacturing industry are a significant concern and can represent costs as high as 15-20% of sales revenue, according to the American Society for Quality. Originally built by Advania on the ServiceNow platform, Quality 360 allows manufacturers to proactively identify and resolve quality issues across all stages of production and service delivery, from source identification to containment, corrective action, and resolution. The acquisition aligns with ServiceNow's vision to help manufacturers streamline commercial operations, diversify revenue streams, and manage complex partner ecosystems—including OEMs, resellers, and dealers—with real-time visibility.
"Manufacturers are under increasing pressure to maintain high-quality standards while managing complex supply chains," said Rohit Batra, vice president and general manager, Manufacturing, Telecom, Media & Tech Industries at ServiceNow. "By integrating Advania's Quality 360 into the ServiceNow platform, we're providing manufacturers with the AI-driven insights and automation they need to proactively manage quality issues, drive operational efficiency, and enhance customer trust. This acquisition exemplifies our commitment to partner-led innovation and delivering industry-specific solutions that drive meaningful transformation."
"As quality management becomes a critical differentiator, Advania is excited to see Quality 360 join ServiceNow's Manufacturing Commercial Operations," said Hege Støre, Group Chief Executive Officer at Advania. "ServiceNow's AI capabilities and scalable platform will empower manufacturers with a proactive, data-driven approach to quality management, helping them mitigate risks and strengthen their competitive edge."
Quality 360 delivers AI-powered root cause analysis, automated issue detection, and structured resolution frameworks. With a centralized Quality Workspace, standardized playbooks, and real-time communication tools, manufacturers gain a seamless, end-to-end solution to uphold product integrity and customer satisfaction.
With this acquisition, ServiceNow continues to reinforce its role as a trusted partner in manufacturing transformation. This latest investment builds on our strong focus on co-innovation, including manufacturing-centric initiatives such as the collaboration with Siemens on industrial cybersecurity and AI-driven automation, as well as the acquisition of the 4Industry solution from Plat4Mation to drive digital transformation across industrial ecosystems. At the same time, broader partnerships with companies like Visa and Genesys demonstrate how ServiceNow is co-innovating across industries to enhance workflow automation and customer experiences. By fostering a trusted network of partners and customers, ServiceNow accelerates time to value, drives industry-wide innovation, and delivers future-proof solutions across the entire platform.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.
About Advania
Advania delivers comprehensive IT services across the UK, Sweden, Norway, Iceland, Finland, and Denmark. Tracing its roots to a 1939 office equipment repair workshop in Iceland, the company has become a leading Northern European IT services provider. Advania serves mid-market clients in private and public sectors through managed services, hardware, software, and professional services. With over 5,500 employees, Advania combines technical excellence with lasting client relationships and strategic partnerships to create sustainable value. Its decentralized culture empowers employees to make decisions based on local client needs, fostering entrepreneurship while ensuring consistent service quality across markets. Advania drives sustained service demand and long-term shareholder value by prioritizing client value creation. The company is backed by funds managed by Goldman Sachs Alternatives.
For more information, visit: www.advania.com
View source version on businesswire.com: https://www.businesswire.com/news/home/20250226864798/en/
Contacts
ServiceNow Media Contact Lindsay Capurro503‑551‑2655press@servicenow.com
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Business Wire
13 minutes ago
- Business Wire
KBRA Assigns Preliminary Ratings to WBHT 2025-WBM
NEW YORK--(BUSINESS WIRE)--KBRA announces the assignment of preliminary ratings to six classes of WBHT 2025-WBM, a CMBS single-borrower securitization. The collateral for the transaction is a $340.0 million non-recourse, first lien mortgage loan that is expected to be co-originated by Wells Fargo Bank, National Association and Goldman Sachs Bank USA. The floating rate loan is expected to have a two-year initial term with three 12-month extension options and require monthly interest-only payments. The mortgage loan will be secured by the borrower's leasehold interests in the Waikiki Beach Marriott located in Honolulu, Hawaii. The subject property features 1,307 keys, 10 food & beverage outlets, 24,572 sf of indoor meeting and ballroom space, 54,287 sf of retail space, two outdoor pools, a full-service spa, a fitness facility, game room, and a business center. The hotel was constructed between 1971 and 1979. Since 2017, the sponsor has invested approximately $118.4 million ($90,572 per key) on capital improvements at the property. The most recent comprehensive renovation was largely completed in 2022 when the sponsor spent $95.2 million ($72,863 per key) to renovate all guestrooms, the third floor terrace and pool deck as well as construct the Luana Lounge to cater to Japanese tour groups. For the TTM 3/2025 period, the subject property achieved an occupancy of 83.6% with an ADR of $262.96, resulting in a RevPAR of $219.87. As of the TTM 3/2025 period, the property achieved occupancy, ADR and RevPAR penetration rates of 98.0%, 102.6% and 100.5%, respectively. KBRA's analysis of the transaction included a detailed evaluation of the property's cash flows using our North American CMBS Property Evaluation Methodology, and the application of our North American CMBS Single Borrower & Large Loan Rating Methodology. In addition, KBRA also relied on its Global Structured Finance Counterparty Methodology for assessing counterparty risk in this transaction, and its ESG Global Rating Methodology, to the extent deemed applicable. The results of our analysis yielded a KBRA net cash flow (KNCF) for the subject of approximately $28.8 million, which is 22.3% below the issuer's NCF, and a KBRA value of approximately $288.4 million, which is 59.3% below the appraiser's as-is value. The resulting in-trust KBRA Loan to Value (KLTV) is 117.9%. In our analysis of the transaction, we also reviewed and considered third party engineering, environmental, and appraisal reports, the results of our site inspection of the property, and legal documentation review. To access ratings and relevant documents, click here. Click here to view the report. Methodologies Disclosures Further information on key credit considerations, sensitivity analyses that consider what factors can affect these credit ratings and how they could lead to an upgrade or a downgrade, and ESG factors (where they are a key driver behind the change to the credit rating or rating outlook) can be found in the full rating report referenced above. A description of all substantially material sources that were used to prepare the credit rating and information on the methodology(ies) (inclusive of any material models and sensitivity analyses of the relevant key rating assumptions, as applicable) used in determining the credit rating is available in the Information Disclosure Form(s) located here. Information on the meaning of each rating category can be located here. Further disclosures relating to this rating action are available in the Information Disclosure Form(s) referenced above. Additional information regarding KBRA policies, methodologies, rating scales and disclosures are available at About KBRA Kroll Bond Rating Agency, LLC (KBRA), one of the major credit rating agencies (CRA), is a full-service CRA registered with the U.S. Securities and Exchange Commission as an NRSRO. Kroll Bond Rating Agency Europe Limited is registered as a CRA with the European Securities and Markets Authority. Kroll Bond Rating Agency UK Limited is registered as a CRA with the UK Financial Conduct Authority. In addition, KBRA is designated as a Designated Rating Organization (DRO) by the Ontario Securities Commission for issuers of asset-backed securities to file a short form prospectus or shelf prospectus. KBRA is also recognized as a Qualified Rating Agency by Taiwan's Financial Supervisory Commission and is recognized by the National Association of Insurance Commissioners as a Credit Rating Provider (CRP) in the U.S. Doc ID: 1009834
Business Wire
13 minutes ago
- Business Wire
KBRA Assigns Preliminary Ratings to Angel Oak Mortgage Trust 2025-7 (AOMT 2025-7)
NEW YORK--(BUSINESS WIRE)--KBRA assigns preliminary ratings to six classes of mortgage-backed certificates from Angel Oak Mortgage Trust 2025-7 (AOMT 2025-7), a $350.2 million non-prime RMBS transaction. The underlying collateral, comprised of 722 residential mortgages, is characterized by a significant concentration of loans underwritten using alternative income documentation. All the loans are either classified as non-qualified mortgages (55.2%) or exempt (44.8%) from the Ability-to-Repay/Qualified Mortgage rule due to being originated for non-consumer loan purposes. Angel Oak Mortgage Solutions originated 67.4% of the pool, with no other originator comprising over 10% of the collateral. KBRA's rating approach incorporated loan-level analysis of the mortgage pool through its Residential Asset Loss Model (REALM), an examination of the results from third-party loan file due diligence, cash flow modeling analysis of the transaction's payment structure, reviews of key transaction parties and an assessment of the transaction's legal structure and documentation. This analysis is further described in our U.S. RMBS Rating Methodology. To access ratings and relevant documents, click here. Click here to view the report. Related Publications Methodologies Disclosures Further information on key credit considerations, sensitivity analyses that consider what factors can affect these credit ratings and how they could lead to an upgrade or a downgrade, and ESG factors (where they are a key driver behind the change to the credit rating or rating outlook) can be found in the full rating report referenced above. A description of all substantially material sources that were used to prepare the credit rating and information on the methodology(ies) (inclusive of any material models and sensitivity analyses of the relevant key rating assumptions, as applicable) used in determining the credit rating is available in the Information Disclosure Form(s) located here. Information on the meaning of each rating category can be located here. Further disclosures relating to this rating action are available in the Information Disclosure Form(s) referenced above. Additional information regarding KBRA policies, methodologies, rating scales and disclosures are available at About KBRA Kroll Bond Rating Agency, LLC (KBRA), one of the major credit rating agencies (CRA), is a full-service CRA registered with the U.S. Securities and Exchange Commission as an NRSRO. Kroll Bond Rating Agency Europe Limited is registered as a CRA with the European Securities and Markets Authority. Kroll Bond Rating Agency UK Limited is registered as a CRA with the UK Financial Conduct Authority. In addition, KBRA is designated as a Designated Rating Organization (DRO) by the Ontario Securities Commission for issuers of asset-backed securities to file a short form prospectus or shelf prospectus. KBRA is also recognized as a Qualified Rating Agency by Taiwan's Financial Supervisory Commission and is recognized by the National Association of Insurance Commissioners as a Credit Rating Provider (CRP) in the U.S. Doc ID: 1009736
Business Journals
16 minutes ago
- Business Journals
Tom Ford to relocate New York City headquarters
Listen to this article 2 min Tom Ford Fashion is relocating its New York City headquarters. The design house has signed a 10-year, 11,000-square-foot lease at 500 Park Ave., the former Pepsi-Cola headquarters building. The company is currently headquartered at 595 Madison Ave. GET TO KNOW YOUR CITY Find Local Events Near You Connect with a community of local professionals. Explore All Events GET TO KNOW YOUR CITY Find Local Events Near You Connect with a community of local professionals. Explore All Events Tom Ford's lease signing on the sixth floor makes 500 Park Ave. 100% leased, according to a statement from the property's owner, SL Green Realty Corp. (NYSE: SLG). The building's "location and boutique quality continue to attract luxury, international, financial and other world-class companies seeking a best-in-class experience," said Steven Durels, executive vice president and director of leasing and real property at SL Green, in a statement. Tom Ford has two retail locations in Manhattan at 672 Madison Ave. and 611 5th Ave. The asking price of the transaction was not disclosed. In Midtown Manhattan, office landlords are seeking an average of $83.67 per square foot, according to Avison Young. Notable tenants at the 201,000-square-foot office building include Vera Wang, The Georgetown Co. and Friedland Properties. SL Green bought 500 Park Ave. last November for $130 million and plans an extensive lobby renovation. As of March, SL Green has ownership interests covering more than 27 million square feet of Manhattan buildings. Tom Ford was represented in the lease signing by Savills' David Goldstein, Jarod Stern and Sam Mann. JLL's Frank Doyle, Cynthia Wasserberger and Michael Pallas represented SL Green. Sign up for the Business Journal's free daily newsletter to receive the latest business news impacting New York.
