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Hospitality Net
7 days ago
- Hospitality Net
Martin Riehl has been appointed Executive Chef at Park Hyatt Abu Dhabi
Park Hyatt Abu Dhabi Hotel and Villas has appointed Martin Peter Otto Riehl as its new executive chef. With more than four decades of global hospitality experience, Riehl joins the Saadiyat Island property following key roles across Asia's top Hyatt destinations. A certified master chef with formal training in German and French cuisine, Riehl most recently served as director of culinary operations at Grand Hyatt Macau, within the City of Dreams complex. Prior to that, he led the kitchens of Grand Hyatt Hong Kong and Grand Hyatt Guangzhou — both known for their high-volume, high-end F&B operations. During his decade-long tenure at Grand Hyatt Shenzhen, Riehl played a critical role in shaping the property's culinary identity while supporting Hyatt's growth in China as an F&B specialist for the Asia Pacific region. His résumé includes collaborations with renowned chefs and a reputation for nurturing culinary talent and rolling out refined, globally inspired menus. In his new role, Riehl will oversee all culinary operations at Park Hyatt Abu Dhabi, including Mate Abu Dhabi, Beach House, and The Café. With his deep expertise in Chinese and international cuisines, as well as his track record in opening acclaimed culinary concepts, Chef Martin is poised to guide Park Hyatt Abu Dhabi's culinary program into an exciting new era, says the hotel.
Hospitality Net
21-07-2025
- Hospitality Net
Cristian Nannucci has been appointed General Manager at Tivoli La Vie Muscat Hotel
Minor Hotels, a global hospitality group that owns and operates over 560 properties in 58 countries, is pleased to announce the appointment of Cristian Nannucci as General Manager of the upcoming Tivoli La Vie Muscat Hotel, set to open in Q1 2026. A seasoned hospitality executive with over 30 years of global experience, Nannucci will lead the pre-opening and operational launch of the first Tivoli property in Oman. Nannucci brings a proven track record of leadership across the Asia, Europe and the Middle East, having held senior positions with global hotel brands including Shangri-La and the opening of the five-star dual complex PARKROYAL COLLECTION and Pan Pacific Serviced Suites in Kuala Lumpur. His expertise spans luxury resort management, multi-property operations, brand development, and new hotel openings—skills that will be instrumental in establishing Tivoli's debut in Oman. Most recently, he has taken on senior assignments in Malaysia and the Philippines, combining operational excellence with a strong focus on guest experience and commercial performance. Situated in the modern mixed-use destination, LA VIE, just 15 minutes from Muscat International Airport, Tivoli La Vie Muscat Hotel is a landmark new-build development comprising a 79-key hotel and 100 branded residences. The property will overlook the newly landscaped 18-hole golf course managed by Troon Golf and will be ideally located near the Oman Convention & Exhibition Centre, Oman Automobile Association, and several government ministries. Guests can look forward to a full suite of luxury amenities including an Anantara Spa, SEEN Rooftop Bar & Restaurant, all-day dining venue, sports bar, ballroom, meeting rooms, and a state-of-the-art gym and infinity swimming pool. With this opening, Tivoli Hotels & Resorts strengthens its presence in the Middle East, complementing its existing portfolio in Qatar and upcoming expansion into Bahrain. An Italian national, Cristian Nannucci is a graduate of the Aurelio Saffi Hotel School in Florence and has completed executive leadership programmes by Cornell University. His diverse cultural background and international training have shaped a management style rooted in precision, innovation, and warm hospitality.
Hospitality Net
17-07-2025
- Hospitality Net
Shiji Releases Q2 2025 Guest Experience Benchmark: Global satisfaction hits record high
BARCELONA, Spain, July 17, 2025 – Shiji, the global leader in hospitality technology, has announced the release of its Q2 2025 Guest Experience Benchmark, highlighting steady global gains in guest satisfaction, driven by consistent performance across property tiers and key regions. Highlights from Q2 2025: The Global Review Index (GRI) reached a new record of 86.9%, with May peaking at 87.0%, continuing an upward trend that began in late 2022. 3-star hotels saw the strongest improvement in satisfaction scores, rising +0.6 percentage points, outpacing the growth of 5-star properties. Review volume increased only +0.4% year-over-year, impacted by significant declines in North America (–3.0%) and Europe (–1.2%). Google review volume jumped 10%, but with no corresponding increase in guest sentiment, while and Agoda saw declines in both share and volume. The industry-wide push for faster, more consistent review responses continues, with average response times now just 3.1 days, down from 14 in 2019, thanks to the widespread use of AI tools. 'It's encouraging to see the Global Review Index continue its upward trend, especially driven by consistent gains in 3- and 4-star properties,' said Bruno Saragat, Sales Engineer at Shiji. 'However, the decline in review volume across North America and Europe, despite increased travel, signals a shift in guest behavior and review patterns. With rising expectations around cleanliness and room quality, it's clear that hoteliers will need to stay agile and focused as we move into the peak season.' Despite a turbulent global geopolitical situation, guest sentiment continues to trend positively, especially in North America and the Middle East. The data points to rising expectations around cleanliness and room quality, highlighting where hoteliers can focus their efforts for the rest of the year. Shiji's Q2 2025 Guest Experience Benchmark draws on millions of reviews from hotels worldwide and provides hospitality professionals with actionable insights into shifting guest behavior and performance benchmarks. For access to the full report, click here. View source
