Congestion at Johor CIQ as autogate glitch slows entry for foreign travellers

New Straits Times

19-07-2025

KUALA LUMPUR: Heavy congestion was reported this morning at the bus passenger hall of the Sultan Iskandar Building (BSI) Customs, Immigration and Quarantine (CIQ) complex due to a technical fault in the autogate system.
Light vehicles also experienced slower traffic approaching the entry checkpoint, although other immigration zones within the complex were not affected.
The Malaysian Border Control and Protection Agency, in an update at 11.30am, said the congestion stemmed from a disruption in the automated immigration clearance system at the main entry point used by foreign visitors.
Travellers were reminded to ensure their travel documents are valid and in order before approaching immigration counters.
"They are also reminded to present a valid visa where required, top up their Touch 'n Go cards prior to arrival, and check their eligibility and submit travel details via the Malaysia Digital Arrival Card (MDAC) portal," the agency said in a Facebook post today.
It also advised all visitors to adhere to displayed instructions and give way to those in greater need to ensure comfort and safety for all.
Earlier, the agency confirmed that a technical disruption had affected the autogate system used by foreign visitors at the country's main entry points since yesterday.
Preliminary investigations indicate that the issue stems from a data integration failure, which has slowed the cross-verification process in the Malaysian Immigration Integrated System (MyIMMS).