Alaska Airlines launches $395 credit card in premium travel race, combines loyalty program with Hawaiian

CNBC

a day ago

Alaska Airlines is getting into the industry's race for high-end credit cards and creating a combined frequent flyer program, called Atmos, with Hawaiian Airlines, which it acquired last year.
The $395-a-year Atmos Rewards Summit Visa Infinite card, co-branded with Bank of America, is the carrier's first premium credit card and includes perks like airport lounge passes, instant $50 vouchers for delays and discounted global companion fares.
Under the new Atmos program, travelers will have a choice in how they earn points:
Elite frequent flyer tiers are also changing, and Alaska will require travelers to earn more points to reach top levels. Rival airlines have also made those types of changes routinely.
For the Atmos Platinum loyalty tier, customers will need to earn 80,000 points next year, and 135,000 for the Atmos Titanium tier, up from 75,000 and 100,000, respectively, in 2025. Alaska's chief commercial officer, Andrew Harrison, told CNBC that miles aren't being devalued for flight redemptions, however. There are also silver and gold tiers in the Atmos program, with all levels including upgrades, when available, to free premium class seats on Alaska and one of the carrier's partners, American Airlines.
Although the frequent flyer program will be combined, Alaska plans to keep its brand operating separately from Hawaiian. It is, however, planning to launch a host of international routes on wide-body aircraft from its home base in Seattle.
Alaska and its competitors have invested heavily in chasing higher-spending customers and creating sticky business with loyalty hurdles customers have to clear to get to perks on the other side. Even budget airlines like Spirit Airlines and Frontier Airlines have turned to more upmarket strategies to try to return to profitability.
Airlines "with the premium cabins, with premium experiences, there is good solid demand there that has not materially changed and is actually getting better," Harrison told CNBC.
Alaska is also trying to keep benefits and lounges feeling exclusive to avoid an industry problem with overcrowding.
The top Atmos Rewards Summit Visa Infinite card comes with eight lounge passes a year, valid for the whole travel day.
"These are your most loyal and frequent travelers. The worst thing you can do to them is invite them into lounges and have lines out front saying you can't get in and have to wait," Harrison said.
Alaska is building a new lounge at its base at Seattle-Tacoma International Airport dedicated to international long-haul flyers and planning on one at San Diego International Airport.
JetBlue Airways launched a premium credit card with Barclays US Consumer Bank earlier this year, with an annual fee of $499. Other airlines have also raised fees and added perks and points bonuses to attract more sign-ups and cardholders.
"Our new premium credit card is on track to double full-year projections for acquisitions, highlighting the tremendous amount of demand by customers for our premium products," JetBlue CEO Joanna Geraghty said on an earnings call last month.
Alaska also said it plans to offer Starlink Wi-Fi throughout its fleet, a service that will be complimentary for loyalty program members. Hawaiian Airlines first inked a deal for the service from Elon Musk's SpaceX service in 2022.