Saudi's Human Resources Ministry leverages digital services to enhance Hajj experience
MAKKAH: Saudi Arabia's Ministry of Human Resources and Social Development significantly contributed to this year's Hajj season (1446 AH) by providing a suite of digital services designed to streamline procedures, overcome challenges, and elevate service quality for pilgrims.
According to the Saudi Press Agency (SPA), these efforts were coordinated with various government agencies across the holy sites.
At the forefront of these initiatives was the ministry's electronic application, offering 24/7 services for both individuals and businesses. These included reporting labour violations, accessing family counselling, and a rapid donation service.
The Mowaamah application specifically caters to people with disabilities, providing services such as sign language translation, communication with a visual assistant for the blind, identification of accessible locations, and video communication tools for clear explanations of emergencies, boosting specialist response times.
Furthermore, the Ajeer Al-Hajj platform, launched by the ministry to organise the seasonal labour market, achieved remarkable success. This platform enables establishments to engage national and seasonal contract workers, effectively enhancing the quality of pilgrim services.
By mid-season, over 40,000 permits were issued through the platform, with 3,185 contracting establishments and a total of 39,766 workers, demonstrating its effectiveness in meeting seasonal labour demands and providing essential competencies for pilgrim service entities.
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MAKKAH: Saudi Arabia's Ministry of Human Resources and Social Development significantly contributed to this year's Hajj season (1446 AH) by providing a suite of digital services designed to streamline procedures, overcome challenges, and elevate service quality for pilgrims. According to the Saudi Press Agency (SPA), these efforts were coordinated with various government agencies across the holy sites. At the forefront of these initiatives was the ministry's electronic application, offering 24/7 services for both individuals and businesses. These included reporting labour violations, accessing family counselling, and a rapid donation service. The Mowaamah application specifically caters to people with disabilities, providing services such as sign language translation, communication with a visual assistant for the blind, identification of accessible locations, and video communication tools for clear explanations of emergencies, boosting specialist response times. Furthermore, the Ajeer Al-Hajj platform, launched by the ministry to organise the seasonal labour market, achieved remarkable success. This platform enables establishments to engage national and seasonal contract workers, effectively enhancing the quality of pilgrim services. By mid-season, over 40,000 permits were issued through the platform, with 3,185 contracting establishments and a total of 39,766 workers, demonstrating its effectiveness in meeting seasonal labour demands and providing essential competencies for pilgrim service entities.
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MAKKAH: Saudi Arabia's Ministry of Human Resources and Social Development significantly contributed to this year's Hajj season (1446 AH) by providing a suite of digital services designed to streamline procedures, overcome challenges, and elevate service quality for pilgrims. According to the Saudi Press Agency (SPA), these efforts were coordinated with various government agencies across the holy sites. At the forefront of these initiatives was the ministry's electronic application, offering 24/7 services for both individuals and businesses. These included reporting labour violations, accessing family counselling, and a rapid donation service. The Mowaamah application specifically caters to people with disabilities, providing services such as sign language translation, communication with a visual assistant for the blind, identification of accessible locations, and video communication tools for clear explanations of emergencies, boosting specialist response times. Furthermore, the Ajeer Al-Hajj platform, launched by the ministry to organise the seasonal labour market, achieved remarkable success. This platform enables establishments to engage national and seasonal contract workers, effectively enhancing the quality of pilgrim services. By mid-season, over 40,000 permits were issued through the platform, with 3,185 contracting establishments and a total of 39,766 workers, demonstrating its effectiveness in meeting seasonal labour demands and providing essential competencies for pilgrim service entities.
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Muslims make their way to Mina during hajj pilgrimage from the holy city of Mecca, Saudi Arabia, June 4, 2025. Saudi Press Agency/Handout via REUTERS MINA (Saudi Arabia), June 5 (Bernama-SPA) -- The unified Saudi Arabian application, Tawakkalna, is playing a vital role in supporting pilgrims during the 1446H Hajj season, offering a range of advanced digital services to assist at every stage of the pilgrimage. Pilgrims can easily access their Hajj permits through the app, which is integrated with the Tasreeh unified digital platform. The app allows users to view various permits issued by government bodies, including pilgrim permit cards, Makkah entry passes, and permits for workers, volunteers, and vehicles. bootstrap slideshow In cooperation with the Ministry of Hajj and Umrah, Tawakkalna also provides access to the Nusuk card via the Nusuk platform, further streamlining verification processes for pilgrims. Tawakkalna is designed to support the daily movements of pilgrims, enhancing their overall experience with integrated services and rapid responsiveness. Developed by the Saudi Data and Artificial Intelligence Authority (SDAIA), the app was originally launched to support government efforts during the COVID-19 pandemic. Among its current features are real-time weather forecasts for the holy sites, Qibla direction, prayer times, access to the Al-Quran and other tools that promote a smooth and secure Hajj experience. The app is available for download on App Store, Google Play, AppGallery, and Galaxy Store. It forms part of Saudi Arabia's broader digital transformation strategy under Vision 2030, which prioritises smart technologies to improve services for pilgrims and Umrah performers.
