Interview with General Manager – Kempinski Mall of the Emirates, Mr Slim Zaiane

Syyaha

23-04-2025

'How does the hotel leverage customer feedback and trends to continuously improve guest experiences?'
At Kempinski Mall of the Emirates, we view guest feedback as an essential tool for growth, with each comment carefully analyzed and shared across departments to drive meaningful improvements. We understand that offerings which resonated a few years ago may no longer align with the current interests of our guests; that's why we constantly introduce new concepts—whether in dining, wellness, or overall concierge experiences. By staying attuned to evolving trends and preferences, we ensure each stay remains personalized, relevant, and truly memorable
'Tell us a bit more about the level of importance for technology that plays in enhancing guest satisfaction and operational efficiency at your property?'
Technology plays a vital role in both enhancing guest satisfaction and streamlining our operations at Kempinski Mall of the Emirates. Efficient communication platforms ensure that all relevant departments stay aligned on key aspects of daily operations—such as guest feedback, maintenance issues, and service requests—allowing us to respond promptly and proactively. That said, the true value of these tools lies in how they are used, which is why we place strong emphasis on accountability and proper use by our team members to maximize their impact.
'These days sustainability and the overall approach to responsible business is taking high level on day to day operations. Are there any highlights you would like to share about hotel's involvement in this specific area?'
At Kempinski Hotel Mall of the Emirates, sustainability is a core pillar of our operations, and we are proud to continuously enhance our efforts while sharing our journey with guests through our dedicated sustainability page. In 2024, we achieved the prestigious Green Globe Certification in the Hotel and Resort category, along with Green Globe Gold Status—highlighting our long-term commitment to responsible management and environmental stewardship. We're also honored to be part of the GHA Discovery Program's Green Collection, which includes hotels recognized globally for their sustainability efforts
We received the Dubai Sustainable Tourism Stamp – Silver Status, awarded by the Dubai Department of Economy and Tourism, for our compliance with 19 key sustainability criteria, supporting Dubai's vision as a leading sustainable destination. Our commitment is further reinforced through LEED certification, the world's most respected green building rating system, which guides us in operating a healthy, energy-efficient, and environmentally responsible property. These achievements not only reflect our dedication to a greener future but also contribute to guest loyalty, brand trust, and long-term business success.
I encourage all to visit our dedicated Sustainability page on website: and discover more about all the initiates that are in place and what is planned
What makes a property different from its competition in Dubai, and how does hotel continue to attract high-profile guests?
What sets Kempinski Hotel Mall of the Emirates apart is our unique fusion of exclusivity and accessibility. Adjoining to Mall of the Emirates, our guests have direct access to some of Dubai's most iconic lifestyle and entertainment experiences, all while enjoying the tranquility and luxury of a serene hotel atmosphere. This exceptional location allows us to offer the best of both worlds—convenience without compromise on luxury.
Our property also stands out through exclusive experiences, such as the Aspen Ski Chalets, the VOX private cinema that are bringing back to operations by end of Q3, our award-winning dining concepts, and bespoke butler services—all of which cater to the discerning needs of high-profile travelers. These offerings ensure that every stay is both exceptional and unique. However, beyond these distinctive amenities, it is our team's unwavering passion for delivering personalized, memorable experiences that truly sets us apart. Our people's dedication to crafting unforgettable moments is what keeps our esteemed guests returning time and time again.
As we all know Food & Beverage scene is one of the core focus for hotel overall and is being emphasized even more here in the UAE. Please highlight if there are any enhancements the hotel is going through and share a bit more about variety of the offerings:
Experiential dining is quickly becoming a fundamental element of luxury hospitality. Guests are increasingly looking for a deeper connection to their food, whether through authenticity, sustainability, or cultural exploration. The trend is moving towards immersive dining experiences that narrate a story, engaging all the senses and creating lasting memories
At Kempinski Hotel Mall of the Emirates, we are embracing this transformation by investing in distinctive, immersive dining experiences and culinary storytelling. We envision a future where food not only satisfies the taste buds but also acts as a bridge to cultural connections, emotional depth, and unforgettable experiences—all within a luxurious environment. As the five-star sector continues to evolve, we believe that this emphasis on experience-driven food and beverage offerings is a powerful way to enhance guest satisfaction and reinforce our leadership in luxury hospitality. In line with this vision, my team and I are currently developing an exciting new dining concept that will seamlessly integrate leisure and wellness—right in the heart of the city. Stay tuned, as we eagerly anticipate unveiling this unique experience in the coming months.