CalMac Glen Sannox's ferry - will it help Arran bounce back?

The Herald Scotland

31-05-2025

This is not to declare the decision in the procurement process, led by Caledonian Maritime Assets Limited, that it should be a dual-fuel ferry capable of operating on marine diesel and liquefied natural gas did not add unnecessary and lamentable complexity.
Rather, it is to observe the scale of the vessel, including its capacity, and the passenger experience.
The mood on the packed vessel was no doubt helped by the fact that the sailing was on a Saturday at the peak of the recent long sunny spell, arguably a heatwave by Scottish standards.
The stillness of the water was a lot more reminiscent of the Greek islands than the west of Scotland, and its colour, while not quite as vivid as the Aegean perhaps, was as impressive as it was uncharacteristic.
There were seals swimming close to a buoy as the ferry departed. And the water in the distance at the base of Arran appeared almost white.
CalMac's roll and bacon and potato scone was of the usual high standard. Memories of the coffee from the days when I travelled on CalMac ferries regularly when working for The Oban Times were of a large mug of strong black coffee. These days, you can purchase a latte in a takeaway cup featuring CalMac's yellow and red logo.
The boat is very well fitted out, and the passenger experience is undoubtedly a good one, comparing it with some very pleasant ferry crossings throughout Europe.
It was impossible, even in the relaxed atmosphere and glorious sunshine, not to contemplate briefly the effect on Arran of the Glen Sannox at last being in service.
In this context, it is worth bearing in mind that the Glen Sannox is for now sailing between Troon and Brodick. And the Troon experience is quite different for a foot passenger arriving by rail from the arrangements at Ardrossan, where the train station is right next to the ferry terminal.
CalMac will be operating the returning Caledonian Isles between Ardrossan and Brodick during its summer timetable, while the Glen Sannox will continue sailing between Troon and Arran.
Clearly, residents on Arran have had to get used to a lot of upheaval in recent years, and the island has undoubtedly been hit hard by the unreliability of ferry services as it waited for the Glen Sannox.
The Glen Sannox started sailing on the Troon to Brodick route in January (Image: Ian McConnell)
Years late too is the Glen Rosa, which is also being built at Ferguson Marine and is now not expected to be in service on the Troon to Arran route until the second quarter of next year.
Colin Morrison, finance director and company secretary of Auchrannie Resort, highlighted in an interview with The Herald in January the effect of the lack of reliability of ferry services in recent winters, and crucially also the publicity around this, in making people less confident about visiting.
Mr Morrison, noting the new vessel's greater capacity and ability to operate in weather conditions in which the smaller Isle of Arran ferry could not, said then: 'It is good to see it in service. Certainly in the first couple of weeks it has been sailing in winds which would have prevented the Isle of Arran from sailing.'
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It has been difficult to escape the impression that some politically motivated observers who have delighted in what has become known as Scotland's 'ferry fiasco' might almost have been hoping the arrival of the Glen Sannox on the route would be less smooth than has been the case. That said, minor issues have generated huge headlines. This is perhaps not surprising, given the high profile of the vessel caused in large part by the monumental cost overruns and delays in the building of it as well as the effect of this woe on CalMac services.
However, what is surely important now is that Arran recovers from the troubles caused by ferry service disruption in recent years, and that tourism providers and others on the island can benefit from the arrival of the Glen Sannox, and eventually also the Glen Rosa when it turns up.
It was interesting to catch up with the management of Auchrannie this week to find out about the resort's experience of the Glen Sannox, now that the vessel has been operating on the Troon to Brodick route for more than four months.
And it was good to hear this experience has generally been positive.
Auchrannie is obviously a business which relies so much on the CalMac ferry services. It has over the decades worked closely with the ferry operator, including offering packages inclusive of CalMac sailings.
Tom Jessop, head of finance at the employee-owned Auchrannie Resort, said this week that 'ferry reliability has improved significantly since Glen Sannox entered service'.
He did note that 'the weather since then has also been comparatively favourable'.
Mr Jessop revealed that '2025 occupancy and forward bookings at the resort are up 5% on last year'.
He added: 'We believe this is due to improved ferry reliability and capacity, better weather conditions, and less negative press coverage, which translates to an increase in customer confidence. With all of that said, signs look good that the Glen Sannox can sail in more challenging conditions than older ferries, and this bodes well for the future.'
While there are obviously lessons to be learned from the delays and cost overruns in building the Glen Sannox and the Glen Rosa, what matters for people and businesses on Arran is what happens from here.
In this regard it is most heartening to hear Auchrannie, a major employer on Arran which works closely with other businesses on the island and plays a big part in attracting visitors, express positive sentiments about the experience so far of the Glen Sannox sailing on the route and the outlook.