Izzatbek Mambetov steps in at 25hours Hotel One Central
25hours Hotel One Central is delighted to announce the appointment of Izzatbek Mambetov as Front Office Manager. With a decade of hospitality experience and a proven track record in guest satisfaction and operational excellence, Izzat steps into his new role ready to elevate the guest arrival experience at one of Dubai's most creatively charged destinations. Izzat joins the team from Radisson Blu Hotel Dubai Media City, where he held dual leadership roles as Rooms Division Manager and previously Front of House Manager. Over his four-year tenure, he drove substantial improvements across guest satisfaction metrics, introduced new onboarding and feedback programs, led system migrations, and helped push the property to regional performance highs — including increased Radisson Rewards enrolment and a leap in online reputation scores. His leadership was integral to the successful rollout of new systems such as EMMA and Fiori PMS, as well as initiatives that boosted F&B upselling revenue and public review scores on Booking.com and TripAdvisor. Originally from Uzbekistan, Izzat holds a Diploma in International Hospitality Management from the London School of Business & Finance in Singapore, where he also trained with Accor Hotels. He is fluent in English, Uzbek, and Russian, and is known for his attention to detail, solution-focused mindset, and people-first approach. Izzat is the newest addition to our tribe, and we have great expectations for him as he leads the Front Office team,' said Evita Chidiac, Director of Rooms, 25hours Hotel One Central. 'He brings a passion for genuine hospitality and a strong commitment to excellence. His dedication to delivering outstanding guest service will ensure every guest feels valued, welcomed, and truly cared for.' In his role as Front Office Manager, Izzat will oversee all guest-facing operations, champion a high-performance team culture, and help reinforce 25hours Hotel One Central as one of the city's most welcoming – and surprising – places to check in and switch off.
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