Is BT down? Users complain about landline and broadband issues
Users reported issues with landlines as well as broadband, and email.
According to DownDetector, issues started at around 11am with users complaining that they couldn't get their landlines to work.
Problems were recorded by BT users across the UK on DownDetecto,r including London, Birmingham, Nottingham and Manchester.
Hi Jo, thanks for your message. We've passed this to the relevant team to look into.
— BT (@bt_uk) July 24, 2025
Of the problems reported, 67% relate to problems with landlines, while 29% reported problems with broadband.
A further 5% related to email.
One user said on DownDetector: 'Landline down, our number 'not recognised' when dialled from mobile and also when put into BT status check page i get 'We ran into trouble with your search. Please try our help information.''
Another commented: 'BT Broaband fine but digital voice down in Dartford. Despite the service status showing no issues a 30min wait for tech support revealed this is part of A major countrywide issue'.
When someone asked on X if BT services were down, the official account replied that it had 'passed this to the relevant team to look into.'
A BT spokesperson told Newsquest: 'We're currently addressing an issue impacting our services. We apologise for any inconvenience caused; we're working urgently to fix this issue and will provide a further update as soon as possible'.
Companies with the fastest broadband in the UK
What is Downdetector?
Downdetector is an online website that allows users of popular services, including X (Twitter), Instagram, Facebook, Virgin Media and more, to report if they are having trouble with the services.
The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
Describing itself on its website, Downdetector is 'where people go when services don't work.'
The website monitors disruptions to various key services, including the internet, web hosting platforms, banks, social media and more.
You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website.
In short, users can get involved by submitting any issue reports on the platform.
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Problem indicators are also collected from social media and other factors on the web, Downdetector explained.
These reports are then validated and analysed in real-time.
An incident is then detected if the number of reports is significantly higher than the typical average for that particular service.
When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots.
Do you use Downdetector? Let us know in the comments.
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