Why GameStop is removing staplers from this retail store after some customers received damaged Nintendo Switch 2 consoles
GameStop
has explained that an employee's use of staplers on packaging led to some customers receiving damaged
Nintendo Switch 2
consoles at a recent midnight launch event in Staten Island, New York. Several new consoles sold at the retail store were reportedly found to have staple holes puncturing their screens. The issue arose when an employee at the Staten Island GameStop location stapled receipts directly onto the console packaging, inadvertently placing the fragile screens at risk of damage. GameStop has addressed this incident by offering replacements to all affected customers. The retailer also took immediate action by confiscating all staplers from that specific store to prevent similar occurrences in the coming days. The company's prompt response to what it termed a "unique case" was reportedly well-received by customers.
How GameStop came to know about the damaged Nintendo Switch 2 consoles
In several social media posts on X and Reddit, some consumers reported that the GameStop location in New York had stapled receipts to their Switch 2 packages, puncturing the console screens. At the time,
video game retailer
GameStop stated that it was looking into customer claims about receiving damaged Nintendo Switch 2 consoles.
One user shared screenshots of the damaged Nintendo Switch 2 console they received and wrote: '@gamestop stapled the receipt for me and my friends Switch 2s to the box. FML. #nintendo #switch2 #gamestop'
In an email shared with NBC News at that time, a spokesperson for the retailer said that GameStop is 'investigating this as we speak and will make the customers whole.'
Soon after that, the customer shared an update on X, saying the store had 'made things right' by sourcing replacements. He also noted that GameStop will provide replacements to everyone who this happened to around NY and NJ.
Other similar claims were also made on X; however, the reports appeared to be restricted to a single region.
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