Goa woman slams IndiGo for no response over her damaged luggage
A Goa-based woman called out IndiGo after her checked-in baggage allegedly arrived damaged, and the airline, she claimed, barely responded despite repeated follow-ups.In a now-viral post on LinkedIn, Vaishali Sharma said her experience on IndiGo flight 6E-2195 from Goa to Delhi on May 25 ended with more than just a landing.In her strongly worded post that has since gone viral, she accused the airline of poor grievance handling after receiving her luggage in a damaged state.advertisement
According to her, she immediately raised the issue upon arrival in Delhi, submitted photos, and followed up over calls and emails. She said she was assured of a resolution within three days. But nothing came of it.'What followed was a string of calls from various numbers, each assuring me, 'We'll resolve it, don't worry.' It's now well past that, and I've received no written response, no compensation, and no accountability,' she wrote.Calling the airline out for its silence, she added, 'This is no longer about a damaged bag. It's about respect—for passengers, and for the trust we place in a brand long after landing.'In her post, she also tagged IndiGo's CEO Pieter Elbers, DGCA India and other aviation authorities, hoping her complaint would reach someone who could uphold the values IndiGo claimed to stand for.advertisement'I'm still waiting for a resolution, and more importantly, a response that reflects the integrity passengers deserve,' Vaishali said as she concluded her post.Take a look at the post here:Reacting to the post, IndiGo said, 'Ms Sharma, we sincerely regret to know this. Kindly allow us some time, while we are getting this checked. ~Team IndiGo.'Vaishali, meanwhile, said in response to IndiGo's comment that she is still waiting for some resolution.
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