Show cause notice issued to 7 departments
Kanpur: District magistrate Kanpur Nagar, Jitendra Pratap Singh, on Wednesday took the negative feedback in Integrated Grievance Redressal System (IGRS) complaints and said that he would not tolerate carelessness in disposal of public complaints.
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He warned of disciplinary action against those officials who would fail to take time-bound action and stressed on making the image of administration better.
In the meeting, he directed to issue show cause notices to seven departments for careless attitude towards public complaints. The seven departments are Jalkal department, municipal corporation, SDM (Sadar) Kanpur Nagar, PWD, tehsildar Sadar Kanpur Nagar, district inspector of schools and assistant labour commissioner Kanpur Nagar.
In a review meeting held at the collectorate auditorium, Singh said that quality disposal of IGRS (Integrated Grievance Redressal System) references was the top priority of the government.
The DM stated that in the evaluation report submitted by the government on June 3, the percentage of negative feedback received in relation to the references resolved by various departments was found to be of great concern. Notably, in some departments this negative feedback has been recorded as high as 83 per cent, which reflects serious laxity in departmental functioning and blatant disregard for citizens' expectations.
Terming this situation as extremely regrettable Singh said that it was indicative of clear indifference in discharging duty. He said this shows that the complaints have not been resolved seriously and in a qualitative manner by the officers/employees concerned or their supervisory responsibilities have not been discharged efficiently. As a result of this serious lapse, the ranking of the district has been adversely affected, which has also caused a serious blow to the administrative image of the district.
Taking cognisance in the matter, the district magistrate had directed all the officers concerned to determine the responsibility of their subordinate officers/employees and ensure necessary and strict action as per rules.tnn
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