CoreX Completes Acquisition of Volteo Digital and Expands ServiceNow Center of Excellence with Agentic AI Laboratory in Guadalajara
"Our new Agentic AI Laboratory represents a multi-million-dollar commitment to developing cutting-edge solutions that will help redefine what's possible with the ServiceNow Platform." - Rick Wright, CEO, CoreX
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The Agentic AI Laboratory will serve as an innovation hub where clients can collaborate with CoreX experts to develop custom AI agents and accelerate digital transformation initiatives. The lab will also function as an executive briefing center where ServiceNow can showcase advanced capabilities to potential customers.
"With the closing of the Volteo acquisition and our investment in Guadalajara, we're not just expanding our global footprint, we're creating something revolutionary for our customers and the ServiceNow ecosystem," said Rick Wright, CEO of CoreX. "Our new Agentic AI Laboratory represents a multi-million-dollar commitment to developing cutting-edge solutions that will help redefine what's possible with the ServiceNow Platform."
The ServiceNow Center of Excellence, which will house the Agentic AI Laboratory, has been recognized as a top performer in customer satisfaction across North Latin America and has undergone significant expansion. It has added additional office space and hired 30 new architects and engineers with ServiceNow expertise, with more hires anticipated throughout the year. This team will use specialized ServiceNow training programs to accelerate customer success and innovation.
"Latin America is one of ServiceNow's fastest growing regions and CoreX is uniquely positioned to help us meet the evolving needs of this dynamic market," said Enrique Upton, area vice president and general manager, North Latin America at ServiceNow. "Together with CoreX, we're providing the local expertise and innovation capabilities to help our customers quickly unlock new levels of productivity and innovation – accelerating their business transformation journeys.'
"The AI Lab and Center of Excellence is a tangible investment in our customers' future," said Fernando Gordoa, CEO of Volteo Digital. "Our customers will gain access to a library of AI agents and scenarios that help solve real business challenges, dramatically reducing time to value and innovation cycles."
The expanded Guadalajara operation positions CoreX as an important ServiceNow collaborator in one of ServiceNow's fastest-growing regions. The combined company now provides comprehensive 24/7 global delivery capabilities with operations across the United States, Mexico, Costa Rica, and Spain.
The company will celebrate these milestones with an official opening event in Guadalajara on April 29, featuring ServiceNow executives, customers, and partners.
About CoreX
Founded in 2023, CoreX is on a mission to fix siloed, manual processes: empowering customers and bringing the ServiceNow-connected, workflow-driven promise to business operators in the middle- and back-office functions of global enterprise. CoreX's transformation leaders and unique mix of industry and functional experience—coupled with unparalleled ServiceNow expertise—accelerates customer journeys in Operational Technology ("OT"), Finance & Supply Chain Solutions, ITOM, ITAM, UX, SecOps and human-centered AI. As a NOW Store Innovator, CoreX leads in ServiceNow OT integrations and AI-enabled solutions. Learn more at www.corexcorp.com.
About NewSpring Holdings
NewSpring Holdings, NewSpring's majority investment strategy focused on sector-specific platform builds, brings a wealth of knowledge, experience, and resources to take profitable, growing companies to the next level through acquisitions and proven organic methodologies. Founded in 1999, NewSpring partners with the innovators, makers, and operators of high-performing companies in dynamic industries to catalyze new growth and seize compelling opportunities. The Firm manages over $3.5 billion across five distinct strategies covering the spectrum from growth equity and control buyouts to mezzanine debt. Partnering with management teams to help develop their businesses into market leaders, NewSpring identifies opportunities and builds relationships using its network of industry leaders and influencers across a wide array of operational areas and industries. Visit NewSpring at www.newspringcapital.com.
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