Latest news with #ServiceNowPlatform
Yahoo
20-06-2025
- Business
- Yahoo
Ascendion Joins ServiceNow (NOW) to Accelerate AI-Driven Business Transformation
ServiceNow, Inc. (NYSE:NOW) is one of the 11 must-buy AI stocks analysts are betting on. On June 16, the company received a significant boost after Ascendion, a leading force in artificial intelligence-driven software, joined its Consulting and Implementation Partner Program. A professional banker inside a retail bank branch, providing services to a customer. Ascendion plans to help businesses move beyond basic artificial intelligence integration by joining ServiceNow Consulting and Implementation Partner Program. It plans to accelerate the embedding of intelligent solutions directly into workflows to achieve tangible business-focused results. Ascendion is also leveraging the ServiceNow Platform to help organizations modernize their operations and improve service delivery. 'Our partnership with ServiceNow is not just about digital transformation—it's about preparing businesses to lead in an AI-first world. We combine smart tools with strategic execution, helping our clients stay competitive and relevant,' said Dharam Gurbani, Chief Growth Officer – Global Growth Markets at Ascendion. Ascendion is to contribute expertise across several areas of the ServiceNow ecosystem, including AI-powered services. The partnership also aligns with the company's vision to blend cutting-edge AU with human creativity. ServiceNow, Inc. (NYSE:NOW) is a technology company that helps organizations manage and automate their business processes. It provides solutions for various areas, including IT, customer service, employee experience, and security. While we acknowledge the potential of NOW as an investment, we believe certain AI stocks offer greater upside potential and carry less downside risk. If you're looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on the best short-term AI stock. READ NEXT: and Disclosure: None.
Business Standard
09-05-2025
- Business
- Business Standard
HCL Technologies launches AR-based infrastructure management solution
In collaboration with CareAR and ServiceNow HCL Technologies (HCLTech) has launched an augmented reality (AR)-based infrastructure management solution in collaboration with CareAR and ServiceNow to enhance IT operations with augmented intelligence, real-time remote assistance and automation-driven workflows. HCLTech is seamlessly integrating its expertise in infrastructure services and AI capabilities with enterprise AR solutions from CareAR, a Xerox company, on the ServiceNow Platform. This comprehensive and advanced IT management solution aims to streamline IT infrastructure support, enhance operational and business resilience and significantly lower the cost and downtime of clients' critical infrastructure. "Integrating augmented reality into enterprise IT operations not only revolutionizes the overall experiences in your organization but also unlocks unparalleled opportunities for efficiency, collaboration, and innovation, ensuring a sustainable competitive advantage in a rapidly evolving market," said Ravi Yeddanapudi, EVP, Digital Foundation Services, HCLTech. HCLTech's solution is tailored to support industries like manufacturing, energy, utilities and retail, where remote IT support is critical. By providing digitized workflows, AR-assisted troubleshooting and proactive IT issue resolution, businesses can achieve superior service continuity and optimized asset lifecycle management.
Business Wire
29-04-2025
- Business
- Business Wire
CoreX Completes Acquisition of Volteo Digital and Expands ServiceNow Center of Excellence with Agentic AI Laboratory in Guadalajara
RADNOR, Pa.--(BUSINESS WIRE)--CoreX, a next-generation ServiceNow consultancy and NewSpring Holdings platform company, today announced the successful completion of its acquisition of Volteo, LLC, an Elite ServiceNow partner. The company also unveiled a significant investment in Guadalajara, Mexico by expanding its Agentic AI Laboratory dedicated to ServiceNow innovation. "Our new Agentic AI Laboratory represents a multi-million-dollar commitment to developing cutting-edge solutions that will help redefine what's possible with the ServiceNow Platform." - Rick Wright, CEO, CoreX Share The Agentic AI Laboratory will serve as an innovation hub where clients can collaborate with CoreX experts to develop custom AI agents and accelerate digital transformation initiatives. The lab will also function as an executive briefing center where ServiceNow can showcase advanced capabilities to potential customers. "With the closing of the Volteo acquisition and our investment in Guadalajara, we're not just expanding our global footprint, we're creating something revolutionary for our customers and the ServiceNow ecosystem," said Rick Wright, CEO of CoreX. "Our new Agentic AI Laboratory represents a multi-million-dollar commitment to developing cutting-edge solutions that will help redefine what's possible with the ServiceNow Platform." The ServiceNow Center of Excellence, which will house the Agentic AI Laboratory, has been recognized as a top performer in customer satisfaction across North Latin America and has undergone significant expansion. It has added additional office space and hired 30 new architects and engineers with ServiceNow expertise, with more hires anticipated throughout the year. This team will use specialized ServiceNow training programs to accelerate customer success and innovation. "Latin America is one of ServiceNow's fastest growing regions and CoreX is uniquely positioned to help us meet the evolving needs of this dynamic market," said Enrique Upton, area vice president and general manager, North Latin America at ServiceNow. "Together with CoreX, we're providing the local expertise and innovation capabilities to help our customers quickly unlock new levels of productivity and innovation – accelerating their business transformation journeys.' "The AI Lab and Center of Excellence is a tangible investment in our customers' future," said Fernando Gordoa, CEO of Volteo Digital. "Our customers will gain access to a library of AI agents and scenarios that help solve real business challenges, dramatically reducing time to value and innovation cycles." The expanded Guadalajara operation positions CoreX as an important ServiceNow collaborator in one of ServiceNow's fastest-growing regions. The combined company now provides comprehensive 24/7 global delivery capabilities with operations across the United States, Mexico, Costa Rica, and Spain. The company will celebrate these milestones with an official opening event in Guadalajara on April 29, featuring ServiceNow executives, customers, and partners. About CoreX Founded in 2023, CoreX is on a mission to fix siloed, manual processes: empowering customers and bringing the ServiceNow-connected, workflow-driven promise to business operators in the middle- and back-office functions of global enterprise. CoreX's transformation leaders and unique mix of industry and functional experience—coupled with unparalleled ServiceNow expertise—accelerates customer journeys in Operational Technology ("OT"), Finance & Supply Chain Solutions, ITOM, ITAM, UX, SecOps and human-centered AI. As a NOW Store Innovator, CoreX leads in ServiceNow OT integrations and AI-enabled solutions. Learn more at About NewSpring Holdings NewSpring Holdings, NewSpring's majority investment strategy focused on sector-specific platform builds, brings a wealth of knowledge, experience, and resources to take profitable, growing companies to the next level through acquisitions and proven organic methodologies. Founded in 1999, NewSpring partners with the innovators, makers, and operators of high-performing companies in dynamic industries to catalyze new growth and seize compelling opportunities. The Firm manages over $3.5 billion across five distinct strategies covering the spectrum from growth equity and control buyouts to mezzanine debt. Partnering with management teams to help develop their businesses into market leaders, NewSpring identifies opportunities and builds relationships using its network of industry leaders and influencers across a wide array of operational areas and industries. Visit NewSpring at
Channel Post MEA
25-04-2025
- Business
- Channel Post MEA
ServiceNow And Devoteam To Accelerate CRM Modernization For Europe And Middle East Businesses
ServiceNow and Devoteam, an AI-driven technology consulting firm, have announced a multi-year strategic partnership to accelerate CRM modernization for businesses across Europe and Middle East. The partnership brings together ServiceNow's AI-fueled Customer Service Management (CSM), Sales & Order Management (SOM), and Field Service Management (FSM) capabilities with Devoteam's AI-first digital transformation services to transform experiences across the entire customer, agent and seller lifecycle. The CRM space continues to experience rapid growth, with IDC estimating it will reach $39.24 billion in Europe, Middle East and Africa by 20271. This partnership will enable mutual customers to drive innovation, improve efficiency, and explore new growth opportunities by leveraging advanced CRM technology and expertise provided by the ServiceNow Platform. Together, Devoteam and ServiceNow will deliver end-to-end solutions that can meet clients where they are in their business transformation to automate insights and optimize each step in the customer journey within their CRM framework, powered by strong CSM, FSM and Sales and Order Management capabilities. 'Customer expectations that businesses need to deliver on are only getting higher and higher,' said Sebastien Chevrel, Group Managing Director at Devoteam. 'We're proud to be partnering with ServiceNow to help enterprises meet the needs of their customers with every interaction strengthening their overall CRM strategy through best-in-class CSM and FSM. Working together, we're accelerating the path to value for our customers in this fast-paced environment of AI innovation.' 'As a valued partner, Devoteam has long been at the forefront of supporting our customers in realizing the potential of the ServiceNow Platform,' said Cathy Mauzaize, president, EMEA at ServiceNow. 'This alliance positions us to rapidly scale CRM innovation across Europe and the Middle East—driving measurable business outcomes through the unmatched combination of ServiceNow's AI-powered platform and Devoteam's trusted expertise. Working together we're positioned to help our customers realize a faster time to value and new levels of productivity, while delivering standout customer experiences within their CRM initiatives.' Devoteam has a long-standing partnership with ServiceNow and most recently was awarded Elite Consulting & Implementation Partner of the Year as well as Customer Workflow Partner of the Year. With deep expertise in the ServiceNow Platform, particularly in driving a strong CRM strategy through its CSM and FSM modules, Devoteam's sustained commitment to delivering exceptional value and driving successful outcomes for mutual customers, such as St. Maclou, Husqvarna and Konica Minolta, positions them as a natural partner to support ServiceNow's growth in the CRM space. 0 0
TECHx
24-04-2025
- Business
- TECHx
ServiceNow, Devoteam Partner to Drive CRM Modernization in EMEA
ServiceNow and Devoteam have announced a new multi-year strategic partnership to accelerate CRM modernization across Europe and the Middle East. The collaboration brings together ServiceNow's AI-powered Customer Service Management (CSM), Sales and Order Management (SOM), and Field Service Management (FSM) solutions with Devoteam's AI-driven digital transformation expertise. By combining advanced platforms and consulting capabilities, the two companies aim to transform CRM experiences for both customers and employees. The CRM market continues to grow rapidly. IDC estimates that the CRM space in Europe, the Middle East, and Africa will reach $39.24 billion by 2027. This partnership is designed to help organizations take advantage of that growth with faster innovation and increased efficiency. ServiceNow and Devoteam plan to deliver end-to-end CRM modernization solutions that meet businesses wherever they are in their digital journey. These offerings will automate workflows, improve service quality, and create more connected customer experiences. Sebastien Chevrel, Group Managing Director at Devoteam, said the goal is to help enterprises meet rising customer expectations. 'Every interaction should strengthen the CRM strategy,' he noted. 'This partnership helps speed up that process with proven tools and services.' Cathy Mauzaize, EMEA President at ServiceNow, added, 'Devoteam has been a trusted partner in helping customers realize the value of the ServiceNow Platform. Together, we can scale CRM innovation and improve business outcomes.' Devoteam recently received ServiceNow's Elite Consulting & Implementation Partner of the Year and Customer Workflow Partner of the Year awards. The company has helped brands like St. Maclou, Husqvarna, and Konica Minolta achieve successful CRM transformation using ServiceNow's CSM and FSM modules. With this expanded alliance, ServiceNow and Devoteam aim to deliver measurable value and long-term CRM modernization across the EMEA region.
