Latest news with #ServiceNowPlatform
Business Standard
09-05-2025
- Business
- Business Standard
HCL Technologies launches AR-based infrastructure management solution
In collaboration with CareAR and ServiceNow HCL Technologies (HCLTech) has launched an augmented reality (AR)-based infrastructure management solution in collaboration with CareAR and ServiceNow to enhance IT operations with augmented intelligence, real-time remote assistance and automation-driven workflows. HCLTech is seamlessly integrating its expertise in infrastructure services and AI capabilities with enterprise AR solutions from CareAR, a Xerox company, on the ServiceNow Platform. This comprehensive and advanced IT management solution aims to streamline IT infrastructure support, enhance operational and business resilience and significantly lower the cost and downtime of clients' critical infrastructure. "Integrating augmented reality into enterprise IT operations not only revolutionizes the overall experiences in your organization but also unlocks unparalleled opportunities for efficiency, collaboration, and innovation, ensuring a sustainable competitive advantage in a rapidly evolving market," said Ravi Yeddanapudi, EVP, Digital Foundation Services, HCLTech. HCLTech's solution is tailored to support industries like manufacturing, energy, utilities and retail, where remote IT support is critical. By providing digitized workflows, AR-assisted troubleshooting and proactive IT issue resolution, businesses can achieve superior service continuity and optimized asset lifecycle management.
Business Wire
29-04-2025
- Business
- Business Wire
CoreX Completes Acquisition of Volteo Digital and Expands ServiceNow Center of Excellence with Agentic AI Laboratory in Guadalajara
RADNOR, Pa.--(BUSINESS WIRE)--CoreX, a next-generation ServiceNow consultancy and NewSpring Holdings platform company, today announced the successful completion of its acquisition of Volteo, LLC, an Elite ServiceNow partner. The company also unveiled a significant investment in Guadalajara, Mexico by expanding its Agentic AI Laboratory dedicated to ServiceNow innovation. "Our new Agentic AI Laboratory represents a multi-million-dollar commitment to developing cutting-edge solutions that will help redefine what's possible with the ServiceNow Platform." - Rick Wright, CEO, CoreX Share The Agentic AI Laboratory will serve as an innovation hub where clients can collaborate with CoreX experts to develop custom AI agents and accelerate digital transformation initiatives. The lab will also function as an executive briefing center where ServiceNow can showcase advanced capabilities to potential customers. "With the closing of the Volteo acquisition and our investment in Guadalajara, we're not just expanding our global footprint, we're creating something revolutionary for our customers and the ServiceNow ecosystem," said Rick Wright, CEO of CoreX. "Our new Agentic AI Laboratory represents a multi-million-dollar commitment to developing cutting-edge solutions that will help redefine what's possible with the ServiceNow Platform." The ServiceNow Center of Excellence, which will house the Agentic AI Laboratory, has been recognized as a top performer in customer satisfaction across North Latin America and has undergone significant expansion. It has added additional office space and hired 30 new architects and engineers with ServiceNow expertise, with more hires anticipated throughout the year. This team will use specialized ServiceNow training programs to accelerate customer success and innovation. "Latin America is one of ServiceNow's fastest growing regions and CoreX is uniquely positioned to help us meet the evolving needs of this dynamic market," said Enrique Upton, area vice president and general manager, North Latin America at ServiceNow. "Together with CoreX, we're providing the local expertise and innovation capabilities to help our customers quickly unlock new levels of productivity and innovation – accelerating their business transformation journeys.' "The AI Lab and Center of Excellence is a tangible investment in our customers' future," said Fernando Gordoa, CEO of Volteo Digital. "Our customers will gain access to a library of AI agents and scenarios that help solve real business challenges, dramatically reducing time to value and innovation cycles." The expanded Guadalajara operation positions CoreX as an important ServiceNow collaborator in one of ServiceNow's fastest-growing regions. The combined company now provides comprehensive 24/7 global delivery capabilities with operations across the United States, Mexico, Costa Rica, and Spain. The company will celebrate these milestones with an official opening event in Guadalajara on April 29, featuring ServiceNow executives, customers, and partners. About CoreX Founded in 2023, CoreX is on a mission to fix siloed, manual processes: empowering customers and bringing the ServiceNow-connected, workflow-driven promise to business operators in the middle- and back-office functions of global enterprise. CoreX's transformation leaders and unique mix of industry and functional experience—coupled with unparalleled ServiceNow expertise—accelerates customer journeys in Operational Technology ("OT"), Finance & Supply Chain Solutions, ITOM, ITAM, UX, SecOps and human-centered AI. As a NOW Store Innovator, CoreX leads in ServiceNow OT integrations and AI-enabled solutions. Learn more at About NewSpring Holdings NewSpring Holdings, NewSpring's majority investment strategy focused on sector-specific platform builds, brings a wealth of knowledge, experience, and resources to take profitable, growing companies to the next level through acquisitions and proven organic methodologies. Founded in 1999, NewSpring partners with the innovators, makers, and operators of high-performing companies in dynamic industries to catalyze new growth and seize compelling opportunities. The Firm manages over $3.5 billion across five distinct strategies covering the spectrum from growth equity and control buyouts to mezzanine debt. Partnering with management teams to help develop their businesses into market leaders, NewSpring identifies opportunities and builds relationships using its network of industry leaders and influencers across a wide array of operational areas and industries. Visit NewSpring at
Channel Post MEA
25-04-2025
- Business
- Channel Post MEA
ServiceNow And Devoteam To Accelerate CRM Modernization For Europe And Middle East Businesses
ServiceNow and Devoteam, an AI-driven technology consulting firm, have announced a multi-year strategic partnership to accelerate CRM modernization for businesses across Europe and Middle East. The partnership brings together ServiceNow's AI-fueled Customer Service Management (CSM), Sales & Order Management (SOM), and Field Service Management (FSM) capabilities with Devoteam's AI-first digital transformation services to transform experiences across the entire customer, agent and seller lifecycle. The CRM space continues to experience rapid growth, with IDC estimating it will reach $39.24 billion in Europe, Middle East and Africa by 20271. This partnership will enable mutual customers to drive innovation, improve efficiency, and explore new growth opportunities by leveraging advanced CRM technology and expertise provided by the ServiceNow Platform. Together, Devoteam and ServiceNow will deliver end-to-end solutions that can meet clients where they are in their business transformation to automate insights and optimize each step in the customer journey within their CRM framework, powered by strong CSM, FSM and Sales and Order Management capabilities. 'Customer expectations that businesses need to deliver on are only getting higher and higher,' said Sebastien Chevrel, Group Managing Director at Devoteam. 'We're proud to be partnering with ServiceNow to help enterprises meet the needs of their customers with every interaction strengthening their overall CRM strategy through best-in-class CSM and FSM. Working together, we're accelerating the path to value for our customers in this fast-paced environment of AI innovation.' 'As a valued partner, Devoteam has long been at the forefront of supporting our customers in realizing the potential of the ServiceNow Platform,' said Cathy Mauzaize, president, EMEA at ServiceNow. 'This alliance positions us to rapidly scale CRM innovation across Europe and the Middle East—driving measurable business outcomes through the unmatched combination of ServiceNow's AI-powered platform and Devoteam's trusted expertise. Working together we're positioned to help our customers realize a faster time to value and new levels of productivity, while delivering standout customer experiences within their CRM initiatives.' Devoteam has a long-standing partnership with ServiceNow and most recently was awarded Elite Consulting & Implementation Partner of the Year as well as Customer Workflow Partner of the Year. With deep expertise in the ServiceNow Platform, particularly in driving a strong CRM strategy through its CSM and FSM modules, Devoteam's sustained commitment to delivering exceptional value and driving successful outcomes for mutual customers, such as St. Maclou, Husqvarna and Konica Minolta, positions them as a natural partner to support ServiceNow's growth in the CRM space. 0 0
TECHx
24-04-2025
- Business
- TECHx
ServiceNow, Devoteam Partner to Drive CRM Modernization in EMEA
ServiceNow and Devoteam have announced a new multi-year strategic partnership to accelerate CRM modernization across Europe and the Middle East. The collaboration brings together ServiceNow's AI-powered Customer Service Management (CSM), Sales and Order Management (SOM), and Field Service Management (FSM) solutions with Devoteam's AI-driven digital transformation expertise. By combining advanced platforms and consulting capabilities, the two companies aim to transform CRM experiences for both customers and employees. The CRM market continues to grow rapidly. IDC estimates that the CRM space in Europe, the Middle East, and Africa will reach $39.24 billion by 2027. This partnership is designed to help organizations take advantage of that growth with faster innovation and increased efficiency. ServiceNow and Devoteam plan to deliver end-to-end CRM modernization solutions that meet businesses wherever they are in their digital journey. These offerings will automate workflows, improve service quality, and create more connected customer experiences. Sebastien Chevrel, Group Managing Director at Devoteam, said the goal is to help enterprises meet rising customer expectations. 'Every interaction should strengthen the CRM strategy,' he noted. 'This partnership helps speed up that process with proven tools and services.' Cathy Mauzaize, EMEA President at ServiceNow, added, 'Devoteam has been a trusted partner in helping customers realize the value of the ServiceNow Platform. Together, we can scale CRM innovation and improve business outcomes.' Devoteam recently received ServiceNow's Elite Consulting & Implementation Partner of the Year and Customer Workflow Partner of the Year awards. The company has helped brands like St. Maclou, Husqvarna, and Konica Minolta achieve successful CRM transformation using ServiceNow's CSM and FSM modules. With this expanded alliance, ServiceNow and Devoteam aim to deliver measurable value and long-term CRM modernization across the EMEA region.
Yahoo
24-04-2025
- Business
- Yahoo
Bradesco Foundation and ServiceNow Modernize the Teacher and Student Experience
The ABC Project digitizes education management and increases operational efficiency, security, and scalability in 40 schools across Brazil SíO PAULO, April 16, 2025--(BUSINESS WIRE)--Bradesco Foundation, the largest private social investment project in Brazil, and ServiceNow (NYSE: NOW), the AI platform for business transformation, together are modernizing education digital operations and services across Brazil through the ABC Project. This initiative strengthens operational governance and delivers greater efficiency, agility, and security to enhance the experience of teachers, administrative staff, and students. With an annual investment of R$1.5 billion in free, high-quality education and 40 proprietary schools throughout Brazil, Bradesco Foundation sought a solution to make its administrative processes more agile and scalable, allowing its team to focus on the experience of more than 42,000 students and approximately 1,500 educators. In just five months, the Bradesco Foundation's ABC Project implemented the ServiceNow Platform, leveraging its comprehensive suite of products and automated workflows to centralize and streamline essential services across its education system. At the heart of this transformation is Conecta, a unified portal that centralizes administrative services, and FaBi, Bradesco Foundation's AI-powered virtual assistant, which enables faster and more personalized interactions. Since its implementation, the platform has been available to over 4,000 employees across Brazil and has already delivered significant improvements. The number of service requests has doubled, while the average resolution time has decreased 12-fold, without requiring an increase in staff. Additionally, more than 30,000 tickets have been processed in five months, optimizing administration and accelerating internal issue resolution. The time required to complete purchasing processes, which previously took 72 hours, has been reduced to just 30 minutes through an SAP integration, enabling the immediate creation of orders. More than 18,000 devices are now monitored in real time, ensuring greater control and security. With the platform already consolidated, Bradesco Foundation is preparing for the next steps. The adoption of artificial intelligence is on the institution's roadmap for ServiceNow's continued evolution, reinforcing its commitment to innovation, automation, and efficiency in educational management. "Technology is not just an operational support tool; it is a strategic pillar for education. With ServiceNow, we ensure that our processes keep pace with the scale and complexity of our operations, allowing our team to focus on what truly makes a difference: student development," says Marcos Stahl, CIO of Bradesco Foundation. "Together, ServiceNow and the Bradesco Foundation have set a new standard for efficiency and productivity, serving as an inspiration for institutions across Brazil and Latin America," says Federico Grosso, Group Vice President, Latin America at ServiceNow. "We are incredibly proud to partner with them on their digital transformation journey and to help shape the future of education in Brazil." With the implementation of the ABC Project, Bradesco Foundation and ServiceNow are committed to innovation and the use of technology to strengthen educational management, making it more efficient, connected, and prepared for the future. About ServiceNow ServiceNow (NYSE: NOW) is putting AI to work for people. We keep pace with innovation to help customers transform organizations across all industries while maintaining a trusted, human-centric approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business results. For more information, visit: About Bradesco Foundation Bradesco Foundation is the largest private social investment project in the country, being the first in Brazil to offer free, high-quality education from basic education for children, young people, and adults from socioeconomically vulnerable communities. Currently, it operates a network of 40 proprietary schools across the country. Founded in 1956 by Amador Aguiar, also the founder of Banco Bradesco, the institution focuses on the comprehensive development of its students. Its mission is to transform lives through education by combining didactic and methodological strategies aimed at forming citizens who are aware of their role in society and equipped with skills that create future opportunities. View source version on Contacts ServiceNow Media Relations Emily ScherPress@ Bradesco Foundation Media Relations Paulo
