Mews Digital Key partners with Salto smart access, unlocking next-level guest experiences
Once seen as a luxury, digital room entry is fast becoming a standard guest expectation. With this latest enhancement, hotels using Salto smart access for hospitality can now offer their guests keyless entry directly from their mobile device, simplifying check-in, improving security and freeing up front desk teams to focus on enhancing the guest journey.
'Every step of the guest journey should be effortless,' said Matt Welle, CEO of Mews. 'With Salto smart access for hospitality compatibility, more properties can reduce the friction around arrival and check-in. Digital Key is a win-win because it's as much about operational efficiency as it is about improving guest satisfaction.'
The Salto Space integration is already live at YUST, a Belgian hospitality brand that combines short and long stays in a unique hybrid model. In its first month, the Antwerp property saw 12% of all arrivals check in via Digital Key, despite no promotional push. Currently, 64% of guests with an active key have used it to open their room door.
'We're only tech-focused when we can use tech to improve the guest experience,' said Dirk Van Gompel, CTO of YUST. 'Digital Key makes it easy for guests to go straight to their room, while creating real time savings for our team – who can then focus on building real human connections.'
The benefits of this new integration include:
Faster check-ins: guests skip the queue and head straight to their room.
guests skip the queue and head straight to their room. Improved security: no more lost keys.
no more lost keys. Operational efficiency: fewer manual processes mean fewer staff hours spent troubleshooting.
fewer manual processes mean fewer staff hours spent troubleshooting. Sustainability: digital keys eliminate the need for plastic keycards, appealing to eco-conscious travellers.
digital keys eliminate the need for plastic keycards, appealing to eco-conscious travellers. Digitalizing the journey: Mobile keys, on-the-go check-in, and seamless check-out
'At Salto, we believe access to technology should be so convenient that guests actually enjoying using it,' said Nora Urquiza, Hospitality Solutions Business Lead at Salto Systems. 'Our integration with Mews reinforces our commitment to delivering a seamless, secure, and modern digital experience through strong technology alliances.'
Mews Digital Key is fully integrated into the Mews Hospitality Cloud, allowing properties to automate and personalize the entire stay, from online check-in and upselling to contactless room access and smooth, automated check-out.
About Mews
Mews is the leading platform for the new era of hospitality. Powering over 12,500 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include BWH Hotels, Strawberry, The Social Hub and Airelles Collection. Mews was named Best PMS (2024, 2025) and listed among the Best Places to Work in Hotel Tech (2021, 2022, 2024, 2025) by Hotel Tech Report. Mews has raised $410 million from investors including Growth Equity at Goldman Sachs Alternatives, Kinnevik and Tiger Global to transform hospitality.
www.mews.com
Katie Halfhead
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