Behavox Responds to Growing Demand for Alert Review Services as Compliance Teams Battle Backlogs and Resource Constraints

Business Wire

17-07-2025

LONDON--(BUSINESS WIRE)--Behavox, the AI company that transforms data into insights that safeguard and enhance businesses, today announced continued momentum for its Alert Review Managed Services, reporting a 102% increase in client adoption over the past quarter. The surge in adoption reflects a growing industry need for scalable, experienced and vendor-agnostic compliance operations that can keep pace with mounting alert volumes and limited internal resources. Adoption spans 1st line reviewers and 2nd line supervisors, enabling a unified review across communications and trade data.
As compliance teams face record-high alert queues, consistent regulatory pressures, and staffing shortages, Behavox's managed service has emerged as a trusted solution for delivering consistent, audit-ready alert reviews - regardless of which surveillance platform a firm uses. Investment Banks, Asset Managers, Hedge funds and Private Equity firms are increasingly turning to Behavox Managed Services to scale alert coverage, meet compliance SLAs, and reduce operational risk. The service supports both communications and trade surveillance, providing surge resourcing, backlog clearance, and end-to-end adjudication workflows tailored to each client's policy and platform.
'Clients come to us when they realize their existing team can't scale fast enough,' said Michael Talbert, Head of Professional Services at Behavox. 'We're seeing firms add monitored employees or risk categories, and depending on the new requirements, their alert volumes might double overnight. That's when backlogs appear, analyst turnover spikes, and the quality of review becomes inconsistent. Behavox steps in to stabilize and scale operations fast, often within days.'
With onshore and nearshore review teams in the UK, EU, North America, and APAC, Behavox delivers a regionalized, secure, and audit-ready service led by experienced compliance professionals, not generic offshore staff. All analysts undergo certification aligned to Behavox's risk policy framework, and every deployment includes granular audit trails and privileged access controls.
The model has been described by customers as a strategic advantage, not just a cost-saving tool. One global investment bank used Behavox to reduce daily alert review from eight hours to under 20 minutes - freeing internal resources for proactive risk analysis and investigations.
Behavox Alert Review Managed Services deliver three strategic advantages:
Comprehensive Surveillance Coverage: The only vendor providing unified managed services across both communication and trade surveillance alert review, with native language analysts and regional teams across the UK, EU, North America, and APAC to ensure contextual accuracy and policy alignment.
Precision-Driven Workflows: Alerts are reviewed with precision - not just cleared - through layered adjudication models that include certified compliance professionals, SME oversight, and AI-augmented analysis. This ensures consistent quality whether handling backlogs, short-term surges, or long-term operational needs.
Platform-Agnostic Delivery: Behavox Alert Review is available to all firms, regardless of existing systems. The service integrates seamlessly with both proprietary platforms and third-party lexicon-based surveillance systems - no Behavox software required.
Francois Suanez, Head of SME at Behavox, added: 'A modern compliance operating model requires independence, specialization, and scale. Behavox offers firms all three. Our teams handle day-to-day alert review, while your internal staff can focus on forward-looking risk, regulator responses, or model validation. Best of all, you don't have to be a Behavox customer to benefit. We work with firms using legacy, lexicon-based surveillance systems, too.'
Behavox Alert Review Managed Services are available today and can be deployed independently of Behavox surveillance software. To book a consultation, visit https://www.behavox.com/alerts-review/
About Behavox:
Behavox is the leading provider of AI-powered compliance and conduct surveillance solutions. The company's flagship product, the Behavox Intelligent Archive, enables regulated firms to capture, retain, and analyze communications and behavioral data across channels — empowering compliance, legal, and risk functions to reduce exposure, respond swiftly to regulators, and create a culture of integrity.