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What you might not know about insurance in a natural disaster

What you might not know about insurance in a natural disaster

The Natural Hazards Commission is warning homeowners they are only covered for partial land damage under the Crown-owned insurer.
A recent survey shows more than half (56%) of insured New Zealand homeowners expect full insurance compensation for natural hazard land damage.
The Natural Hazards Commission (NHC) - which used to be called the EQC - said the national scheme provided up to $300,000 for house damage and some limited cover for damage to land.
NHC chief executive Tina Mitchell said the land cover was standalone and could not be topped up with private insurance.
"Land cover is specifically designed as a contribution payment, not full cover.
"The limits of cover available ensures every homeowner across the country gets access to some protection, and helps keep the scheme affordable as it is funded by homeowners.
People needed to understand there were limits to Crown-owned insurer scheme before a disaster occurred, Mitchell said.
"When you understand that your landcover is limited, you can take action.
"We recommend learning about the risks to your property and seeking expert advice from builders or engineers about how to protect your land from damage. For example, strengthening retaining walls and considering how waterways might impact your property are good things to check regularly.
"If you do think your house is in a risky zone, you may want to allow for possible recovery costs in your financial planning. The scheme is a good contribution, but it is not designed to cover all costs." NHC's suggestions
• Learn about the risks to the property and how the land might be affected.
• Check the limits of cover for the house and the land.
• Reduce risk by seeking expert advice from builders or engineers.
• Plan for how to manage after an event.
The commission's chief strategy officer, Michala Beacham, told RNZ's Morning Report programme today that properties were only covered for land damage within eight metres of the home, or 60 metres of the land needed to access the home.
"It is a horribly stressful time dealing with a natural hazard event, it effects people homes, families and livelihoods, and then having an unexpected cost on top of that is really, you know, not a good time for anyone.
"So that's why we are just trying to help people understand beforehand."
Beacham said settlements for land were based on the cost of repair - within eight metres of the home - or the value of the land damage, but said under legislation NHC paid whatever was less.
"So if your cost of repair is greater than the value of the land then you are going to face a shortfall... A number of people do find themselves with less than they expected or less than they might otherwise need to make a repair."
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What you might not know about insurance in a natural disaster
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The Natural Hazards Commission is warning homeowners they are only covered for partial land damage under the Crown-owned insurer. A recent survey shows more than half (56%) of insured New Zealand homeowners expect full insurance compensation for natural hazard land damage. The Natural Hazards Commission (NHC) - which used to be called the EQC - said the national scheme provided up to $300,000 for house damage and some limited cover for damage to land. NHC chief executive Tina Mitchell said the land cover was standalone and could not be topped up with private insurance. "Land cover is specifically designed as a contribution payment, not full cover. "The limits of cover available ensures every homeowner across the country gets access to some protection, and helps keep the scheme affordable as it is funded by homeowners. People needed to understand there were limits to Crown-owned insurer scheme before a disaster occurred, Mitchell said. "When you understand that your landcover is limited, you can take action. "We recommend learning about the risks to your property and seeking expert advice from builders or engineers about how to protect your land from damage. For example, strengthening retaining walls and considering how waterways might impact your property are good things to check regularly. "If you do think your house is in a risky zone, you may want to allow for possible recovery costs in your financial planning. The scheme is a good contribution, but it is not designed to cover all costs." NHC's suggestions • Learn about the risks to the property and how the land might be affected. • Check the limits of cover for the house and the land. • Reduce risk by seeking expert advice from builders or engineers. • Plan for how to manage after an event. The commission's chief strategy officer, Michala Beacham, told RNZ's Morning Report programme today that properties were only covered for land damage within eight metres of the home, or 60 metres of the land needed to access the home. "It is a horribly stressful time dealing with a natural hazard event, it effects people homes, families and livelihoods, and then having an unexpected cost on top of that is really, you know, not a good time for anyone. "So that's why we are just trying to help people understand beforehand." Beacham said settlements for land were based on the cost of repair - within eight metres of the home - or the value of the land damage, but said under legislation NHC paid whatever was less. "So if your cost of repair is greater than the value of the land then you are going to face a shortfall... A number of people do find themselves with less than they expected or less than they might otherwise need to make a repair."

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"As to why it has repeated itself or why it has taken time to get through, these are all good questions that we need to find out the answer to." Price said the emergency alert to phones was only one tool to let people know about an emergency. Radio and other media sources were also key. "Hence why we say to people, this is not foolproof, we have to have multiple ways of communicating and we pushed out those multiple communication networks." What exactly are emergency mobile alerts? You can read RNZ's full explainer on emergency alerts here. A warning broadcast to your mobile phone, they've been around in New Zealand since 2017. They come with a loud buzz that can usually be heard even if you're on silent mode and a banner notification detailing the emergency. They've been used for everything from tsunami warnings to dangerous fires to thunderstorms. Many other countries use them and they got a particularly good workout in New Zealand during the Covid-19 pandemic. How can they send messages to everyone's phones? And why are there glitches? Alerts use cell broadcast technology known as geotargeting to send alerts through cell towers in a selected area - which can be the entire country, as in Sunday's test, or down to a small section of a city. New Zealand's system was provided by Dutch company one2many, which is now a division of Everbridge Public Warning, an American software company that specialises in alert systems. In a description of their technology, Everbridge says "one message can be sent to millions of devices within a target area in seconds". "A really oversimplified way of putting it, it's like a signal that your phone picks up, which is almost like radio," NEMA communications manager Anthony Frith said. When an alert is issued, the agency involved will select how big a region is covered, depending on the specific crisis. "The operator who sends the emergency alert will draw a polygon around that area, a shape they need to make sure is big enough to capture cell phone towers in the perimeter," Frith said. Auckland Emergency Management general manager Adam Maggs said, while targeted messages work well, who gets them varies, depending on a variety of factors. "In terms of one person [in a household] receiving a message and another not, this could be due to being just outside of the geographically targeted area. The boundary for the geotargeted area is not a 'hard' boundary and there can be message leakage, depending on the location of cell towers. "Other reasons include having a phone that may be older or has missed a software update, or the phone may not have had mobile reception." How do they know my phone number, anyway? They don't. The system uses the cellphone network as a carrier of the notifications that NEMA or other emergency agencies send out. "Our system does not have any telephone numbers," Frith confirmed. "Once we've transmitted the message from our portal, it then goes to the cell towers." I hate that phone noise, can't I opt out? No. You can't choose not to receive an emergency alert - after all, the point is that it's meant to be used for an emergency. Because it's sent out over cell phone towers, there's no 'list' of names on it to be removed from. The flurry of alerts sent out in Auckland in April saw some backlash on social media. "We often receive feedback from Aucklanders asking to be removed from the EMA system [which is not possible]," Maggs said. "We get just as much feedback thanking us for an alert or update. This will always be the case and we are fine with that. "At the end of the day, our goal is to help Aucklanders stay as safe as possible in times of emergency and we will continue to work hard to ensure that."

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