KLIA Aerotrain disruption caused by software bug, not mechanical failure: Loke
Clarifying the matter, the minister said it was important for the public to understand that such system interruptions are not uncommon in large-scale automated operations, especially when they involve complex software.
"It was not a breakdown in the traditional sense. This was a 15-minute disruption caused by a software bug. The system was restored within that period," he told the media at the Asean-China International Rail Transit Forum 2025 here today.
Loke said that while the fault was not mechanical, it still required urgent attention to prevent similar incidents in the future.
"We acknowledge that there are weaknesses that need to be addressed. These types of technical issues must be minimised, especially in a facility like KLIA that reflects our national image.
"I urge Malaysia Airports Holdings Bhd (MAHB) to give serious attention to this matter and ensure that their vendors and contractors are held accountable for the performance and maintenance of the system," he added.
In just over a month since its relaunched on July 1, following more than two years of upgrading works valued at RM456 million, the service has been broken down a few times.
In the latest incident on August 4, a minor technical issue caused a brief pause in the Aerotrain service.
MAHB in a post on Facebook said the incident occurred at 10.30am due to a door not closing properly, prompting a precautionary 15 minute halt in operations.
This was the third incident in almost a month since the Aerotrain was reopened last month.
On July 4, service was temporarily suspended this morning after water accumulated in its tunnel following heavy rainfall.
The incident occurred when one of the tunnel's drainage pumps experienced a technical fault during severe weather.
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