KPJ Healthcare Taps IBM watsonx for AI-Powered Personalized Patient Services
KPJ Healthcare Berhad ('KPJ Healthcare' or 'the Group'), Malaysia's largest network of private healthcare provider, is collaborating with IBM Malaysia Sdn. Bhd. and IBM Business Partner GlobeOss Sdn. Bhd. to redefine patient services with an AI-powered chatbot built using IBM watsonx technologies. With this collaboration, it is possible for KPJ Healthcare to enhance service delivery and improve patient experience across KPJ Healthcare's 30 specialist hospitals, including the newly opened KPJ Kuala Selangor.
The collaboration is intended to enhance KPJ Healthcare's ability to manage routine patient information requests through an AI-powered chatbot that provides 24/7 responses to frequently asked questions, specialist details and appointment scheduling. Designed for timeliness and ease of use, the platform may enable patients to conveniently access essential information and services.
'With this AI-powered chatbot, we are able to deliver timely and accurate information to support our broader goal of building a smarter, more connected healthcare system. It reflects our commitment to purposeful innovation that enhances the way we care for our communities. IBM's technology helps bring this vision to life. This initiative is part of KPJ's ongoing transformation, anchored by the KPJ Health System, where clinical care, education and research come together to drive better patient outcomes,' said Chin Keat Chyuan, President and Managing Director of KPJ Healthcare.
'Our collaboration with KPJ Healthcare, together with our ecosystem partner GlobeOSS, represents a major milestone in advancing patient engagement and transforming healthcare services in Malaysia and beyond,' said Dickson Woo, Country General Manager and Technology Leader, IBM Malaysia. 'At IBM, we are committed to driving progress through innovation, and today's collaboration demonstrates how the fusion of technology and industry expertise can help to deliver smarter, more efficient, and patient-centric solutions.'
The chatbot was built using watsonx.ai, IBM's enterprise-grade AI developer studio, as well as IBM Watson Discovery for intelligent document understanding. The solution is intended to enable KPJ Healthcare to provide patients with quick, convenient access to answers for routine inquiries. The technology combines deep learning, machine learning, and natural language processing (NLP) capabilities to understand questions, provide accurate answers, and complete transactions through conversational AI.
This content is provided by KPJ Healthcare.
The views expressed here are those of the author/contributor and do not necessarily represent the views of Malaysiakini.
Interested in having your press releases, exclusive interviews, or branded content articles on Malaysiakini? For more information, contact [email protected] or [email protected]
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
New Straits Times
01-06-2025
- New Straits Times
KPJ Healthcare downgraded as valuations catch up: Analyst
KUALA LUMPUR: CIMB Securities has downgraded KPJ Healthcare Bhd to a "Hold" from "Buy", saying the group's share price has largely priced in operational improvements and the new management's swift execution. In a note to clients, analyst Walter Aw said KPJ Healthcare's stock, which has surged 26.5 per cent year-to-date, is now trading close to two standard deviations above its five-year forward average valuation. "At current levels, we believe valuations have caught up with fundamentals. The stock is now trading at a premium compared to its larger peer IHH Healthcare Bhd, based on projected 2026 earnings," he said. Despite the downgrade, the firm raised its sum-of-parts-based target price for KPJ Healthcare to RM3 from RM2.80 previously, reflecting a higher valuation multiple of 12.3 times for the group's hospital operations. The group's first quarter core net profit rose 23.6 per cent year-on-year to RM63.3 million, in line with consensus estimates. Revenue climbed seven per cent to RM971.8 million on increased bed capacity and higher patient volume. However, the results were weaker on a quarter-on-quarter basis, with core net profit down 48.2 per cent from the fourth quarter of 2024, due to seasonal trends. Aw said earnings momentum is expected to pick up in subsequent quarters, supported by bed capacity expansion, improved cost controls and narrowing losses from five newer hospitals that are still in their gestation phase. CIMB Securities projects KPJ Heatlcare's core net profit to grow 12.9 per cent year-on-year in 2025, with revenue forecasted to rise 9.1 per cent to RM4.28 billion. The group's bottom line is expected to benefit from ongoing cost optimisation, better operating leverage, and a strategy to attract more patients by building centres of excellence and hiring more specialists. Despite these growth levers, the firm warned of downside risks including lower-than-expected patient traffic, slower hospital ramp-ups and thinner margins. KPJ Healthcare was last traded at RM2.72, giving it a market capitalisation of RM12.31 billion.
New Straits Times
30-05-2025
- New Straits Times
KPJ Healthcare shares fall to one-month low, volume at year high
KUALA LUMPUR: Shares of KPJ Healthcare Bhd fell nearly 10 per cent in active trade on Friday, with volume surging to its highest level this year, after the group reported a drop in first-quarter earnings. The stock was the third most actively traded on Bursa Malaysia, opening at RM2.88, down 2.7 per cent from yesterday's close of RM2.96, before slipping 9.8 per cent to a morning low of RM2.67. At 11.05am, KPJ was trading at RM2.72, down 8.11 per cent to its lowest in over a month, with 30.95 million shares changing hands. This marked its highest single-day volume since Dec 13, 2024. Year-to-date, KPJ shares were still up 15.7 per cent, having started the year at RM2.35. This values the group at about RM12.27 billion. Yesterday, KPJ announced a 21.7 per cent decline in net profit to RM57 million for the first quarter ended March 31, 2025, down from RM72.8 million a year earlier, despite revenue rising seven per cent to RM971.8 million. The group attributed the weaker earnings to higher operating expenses and increased depreciation stemming from ongoing investments in new and existing hospital infrastructure. KPJ said it remains committed to its expansion strategy, which includes the development of new specialist hospitals and the enhancement of digital health services to meet evolving patient needs. There are at least 17 research firms covering the stock, according to Bursa Marketplace. Of these, 11 have a 'buy' call, five rate it a 'hold' and one recommends a 'sell'. The consensus 12-month target price stands at RM2.99, indicating an upside potential of about one per cent from Thursday's closing price.
The Star
30-05-2025
- The Star
Bursa stays uninspired on final day of results season
KUALA LUMPUR: The sluggish sentiment on Malaysia's stock market continued on Friday, with the earnings announcements of the past week doing little to halt the corrective pressure. While the FBM KLCI gained 2.24 points to 1,521.22 at the start of the day's trading, the weak momentum indicates the index could yet close in the red, ending the week on a five-day losing streak. There was some buying interest on Wall Street overnight, bolstered by forecast-beating earnings from the likes of Nvidia, although the ongoing confusion over the legal validity of US President Donald Trump's trade tariffs weighed on sentiment. The US rally has done little to spur the interest of Malaysian investors given the absence of fresh domestic leads, especially as the corporate earnings season comes to an end this week with little fanfare. According to Rakuten Trade, the recent sell-down on the local market could be attributed to the flight of funds back to the Hong Kong market, which has been on a tear on hopes of easing trade tension. "For today, we expect bargain hunting activities to emerge if and when the index ease closer to the 1,500 mark thus anticipate it to trend between the 1,510-1,525 range," said the broker in a note. Companies that announced their earnings in after-trading hours yesterday include KPJ down 18 sen to RM2.78, MPI falling 16 sen to RM19.70 and Genting dropping 11 sen to RM3.02. Egg and poultry producer Leong Hup rose 0.5 sen to 61.5 sen while sector rival QL Resources dropped two sen to RM4.52. On the actives list, Velesto was unchanged at 18.5 sen, Nationgate jumped six sen to RM1.50 and Eco-shop rose five sen to RM1.24. Trading ideas: SunCon, Vestland, PeterLabs, TWL, UEM Edgenta, IJM, Genting, Carlsberg, KPJ, QL, Farm Fresh, IHH, LHI
