Shoppers baffled after getting into 'debt' on Nectar cards
A Sainsbury's customer has expressed their confusion online after seemingly falling into 'debt' on their Nectar card. Taking to Reddit, the shopper shared a screenshot of their account, which displayed a negative balance of -115 points - a monetary value of -57p.
Nectar is loyalty-based card programme in which shoppers can accumulate points via a variety of participating retailers - most notably Sainsbury's, eBay, Argos and British Airways. These points can then be redeemed for discounts on future purchases or exchanged for rewards including savings on flights. However, according to one user, it appears things don't always go to plan.
"Gone overdrawn on my Nectar account," they penned in the CasualUK subreddit, prompting others to offer a variety of theories as to how the problem may have occurred. It seems they weren't the only one to fall foul of the problem, as a second Reddit user revealed their account is currently 464 points in the red.
"Happened to me," one person alleged of their own scenario. "Returned a TV (£1500) bought via eBay. Had already spent the points. Went badly into the Red when they took them back."
A third shopper claimed: "One time an error meant Sainsburys accidentally added 12k Nectar points to my account, they rectified it pretty quickly, HOWEVER, I had auto-convert to Avios enabled, so those 12,000 Nectar points were all turned into Avios immediately. So they took me 12,000 nectar points in debt."
Meanwhile a fourth Reddit user said: "This happened to me and it took me 6 months to get into the positive! It infuriated me, as surely it's the company's fault?!"
And a fifth hit out: "Someone spent all my Nectar points, in London, I don't live anywhere near London and haven't been for years.
"Complained to Nectar, they froze the account, but won't replace the points, because I can't remember the exact year and month I opened the account, all I know is I've had it for about 20 years!"
One explanation for the negative could be the result of suspected fraud or misconduct, according to Nectar's FAQ page. It states online:
"Redeemed points cannot be used again. If a transaction on which points are issued or redeemed is cancelled, reversed or not completed, we will reverse the associated points movement when instructed by the relevant Sponsor or Supplier. If insufficient points are available, or we suspect fraud or misconduct, Rewards may be refused or cancelled."
Earlier this month, meanwhile, Nectar announced a huge change that affects anyone who collects points with eBay.
As of September 1, you won't be able to collect or spend Nectar points directly on the eBay website. However, you will still be able to collect Nectar points on your eBay transactions when you shop through Nectar. To do this, you'll need to search for eBay on the Nectar app or website, then click on this to go through to the eBay website or app to make your purchase.
The good news is, you'll now collect two Nectar points for every £1 spent at eBay - up from the current rate of one Nectar point. Any vouchers that you have already created on eBay before August 31 will remain valid on eBay until their expiration date.
Nectar has been contacted for comment.
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