logo
'Buy now, pay later' services have been overhauled. What it means for you

'Buy now, pay later' services have been overhauled. What it means for you

The Advertiser10-06-2025
Buy Now Pay Later (BNPL) services will be strictly regulated in a major shakeup of the payment service from June 10.
BNPL services, such as Zip, StepPay and Afterpay, allow consumers to buy goods or services with credit and then repay the loan over interest-free instalments.
Customers will be subject to a credit check and questions about outstanding debts to prevent them from taking on repayments they cannot afford.
READ MORE: 'Hardly slept all night': $70 million lotto winner plans to retire immediately
Additionally, providers will require a credit licence from ASIC, be a member of the external dispute resolution scheme AFCA, give reasonable consideration to hardship requests and introduce caps on the maximum permitted default fees.
ASIC commissioner Alan Kirkland said the reforms were an "important step".
"We strongly encourage buy now pay later providers who do not already have the appropriate credit licence to apply for one as soon as possible," Mr Kirkland said.
"Providers who do not have their credit licence application accepted for lodgement by ASIC by 10 June 2025 may be engaging in unlicensed conduct if they continue to operate."
National Consumer Law Centre senior policy officer Rose Bruce-Smith said the changes set "a floor of consumer protection".
"It is a lighter touch regime than the full credit act, which is enforced for home loans, credit cards, everything else that is regulated."
Ms Bruce-Smith noted it had been ten years of Buy Now Pay Later services as a "fully unregulated credit product where customer outcomes were left to the private market", so any regulation was welcome.
Buy Now Pay Later (BNPL) services will be strictly regulated in a major shakeup of the payment service from June 10.
BNPL services, such as Zip, StepPay and Afterpay, allow consumers to buy goods or services with credit and then repay the loan over interest-free instalments.
Customers will be subject to a credit check and questions about outstanding debts to prevent them from taking on repayments they cannot afford.
READ MORE: 'Hardly slept all night': $70 million lotto winner plans to retire immediately
Additionally, providers will require a credit licence from ASIC, be a member of the external dispute resolution scheme AFCA, give reasonable consideration to hardship requests and introduce caps on the maximum permitted default fees.
ASIC commissioner Alan Kirkland said the reforms were an "important step".
"We strongly encourage buy now pay later providers who do not already have the appropriate credit licence to apply for one as soon as possible," Mr Kirkland said.
"Providers who do not have their credit licence application accepted for lodgement by ASIC by 10 June 2025 may be engaging in unlicensed conduct if they continue to operate."
National Consumer Law Centre senior policy officer Rose Bruce-Smith said the changes set "a floor of consumer protection".
"It is a lighter touch regime than the full credit act, which is enforced for home loans, credit cards, everything else that is regulated."
Ms Bruce-Smith noted it had been ten years of Buy Now Pay Later services as a "fully unregulated credit product where customer outcomes were left to the private market", so any regulation was welcome.
Buy Now Pay Later (BNPL) services will be strictly regulated in a major shakeup of the payment service from June 10.
BNPL services, such as Zip, StepPay and Afterpay, allow consumers to buy goods or services with credit and then repay the loan over interest-free instalments.
Customers will be subject to a credit check and questions about outstanding debts to prevent them from taking on repayments they cannot afford.
READ MORE: 'Hardly slept all night': $70 million lotto winner plans to retire immediately
Additionally, providers will require a credit licence from ASIC, be a member of the external dispute resolution scheme AFCA, give reasonable consideration to hardship requests and introduce caps on the maximum permitted default fees.
ASIC commissioner Alan Kirkland said the reforms were an "important step".
"We strongly encourage buy now pay later providers who do not already have the appropriate credit licence to apply for one as soon as possible," Mr Kirkland said.
"Providers who do not have their credit licence application accepted for lodgement by ASIC by 10 June 2025 may be engaging in unlicensed conduct if they continue to operate."
National Consumer Law Centre senior policy officer Rose Bruce-Smith said the changes set "a floor of consumer protection".
"It is a lighter touch regime than the full credit act, which is enforced for home loans, credit cards, everything else that is regulated."
Ms Bruce-Smith noted it had been ten years of Buy Now Pay Later services as a "fully unregulated credit product where customer outcomes were left to the private market", so any regulation was welcome.
Buy Now Pay Later (BNPL) services will be strictly regulated in a major shakeup of the payment service from June 10.
BNPL services, such as Zip, StepPay and Afterpay, allow consumers to buy goods or services with credit and then repay the loan over interest-free instalments.
Customers will be subject to a credit check and questions about outstanding debts to prevent them from taking on repayments they cannot afford.
READ MORE: 'Hardly slept all night': $70 million lotto winner plans to retire immediately
Additionally, providers will require a credit licence from ASIC, be a member of the external dispute resolution scheme AFCA, give reasonable consideration to hardship requests and introduce caps on the maximum permitted default fees.
ASIC commissioner Alan Kirkland said the reforms were an "important step".
"We strongly encourage buy now pay later providers who do not already have the appropriate credit licence to apply for one as soon as possible," Mr Kirkland said.
"Providers who do not have their credit licence application accepted for lodgement by ASIC by 10 June 2025 may be engaging in unlicensed conduct if they continue to operate."
National Consumer Law Centre senior policy officer Rose Bruce-Smith said the changes set "a floor of consumer protection".
"It is a lighter touch regime than the full credit act, which is enforced for home loans, credit cards, everything else that is regulated."
Ms Bruce-Smith noted it had been ten years of Buy Now Pay Later services as a "fully unregulated credit product where customer outcomes were left to the private market", so any regulation was welcome.
Orange background

Try Our AI Features

Explore what Daily8 AI can do for you:

Comments

No comments yet...

Related Articles

Thousands of Australians are set to receive bank refunds. Here's what to know
Thousands of Australians are set to receive bank refunds. Here's what to know

ABC News

time3 days ago

  • ABC News

Thousands of Australians are set to receive bank refunds. Here's what to know

More than 800,000 banking customers are eligible for refunds totalling $60 million. It comes after a review of banks found customers had been unfairly charged high fees. Here's what to know about the refunds and whether you're eligible. The Australian Securities and Investments Commission (ASIC) last year revealed banks had knowingly kept at least 2 million customers in high-fee accounts despite them qualifying for cheaper products. The customers, who receive government concession payments, were found to have been unfairly charged dishonour, overdraw, assisted withdrawal and account-keeping fees. The report named ANZ, Bankwest, Bendigo Bank, Commonwealth Bank and Westpac as having overcharged customers. The latest ASIC report said some banks have agreed to provide compensation to more than 770,000 affected customers. They are: Commonwealth Bank and its subsidiary Bankwest have refused to refund the $270 million it had charged low-income customers. A spokesperson for the bank argued the fees "were disclosed to customers and were charged in accordance with their terms and conditions". The bank has previously made $25 million in "goodwill payments" to about 87,000 Indigenous concession customer accounts. "Where customers have incurred unusually high fees, we consider goodwill adjustments where appropriate while continuing to provide access to lower-fee options," the spokesperson said. Instead, the bank said it would move 1.5 million eligible customers to a "new nominal fee account" that is yet to be approved. ASIC commissioner Alan Kirkland said the commission currently isn't considering legal action against Commonwealth Bank. "This is an issue about doing the right thing by customers, and in particular, doing the right thing by customers on low incomes, who can least afford to be hit by high and unfair fees." Your bank will contact you in the coming months. Westpac said customers who are eligible can expect to receive a refund notification through their preferred communication method, which is "usually via letter and/or email". "If those contact details are unavailable, alternative methods such as SMS or phone calls may be used," a Westpac spokesperson said. If you're eligible for a refund, it will be deposited into your account automatically. The deposit will appear as a "refund" on your account statement. A spokesperson for Westpac said the bank expects to process most refunds by the end of this year.

Major banks to repay $60 million to low-income Australians after corporate watchdog ASIC investigated excessive fees
Major banks to repay $60 million to low-income Australians after corporate watchdog ASIC investigated excessive fees

Sky News AU

time4 days ago

  • Sky News AU

Major banks to repay $60 million to low-income Australians after corporate watchdog ASIC investigated excessive fees

Three major banks will repay almost $60m to low-income Australians after the corporate watchdog conducted its latest bank-fee review. Excessive fees that banks charged to low-earning Australians came under the microscope in a fresh report from the Australian Securities and Exchange Commission (ASIC). It follows a 2024 report from the corporate watchdog that demonstrated low-income customers, many of whom are Indigenous Australians, copped excessive fees - forcing major banks to repay $33m. ASIC said an additional $60m will be refunded to more than 770,000 customers across the nation. Westpac, ANZ and Bendigo and Adelaide Bank have agreed to repay the low-income customers who were in high-fee accounts. ANZ is returning almost $48m to low-income customers in high-fee accounts while Westpac is repaying almost $10m, and Bendigo Bank customers will receive about $150,000. Commonwealth Bank of Australia, which was also named in the 2024 report, will not make repayments of about $270m it charged low-income customers. The bank, however, has agreed to move 1.5 million customers to a new 'nominal fee account'. At least seven banks have improved processes, and an additional nine banks have made it easier to access low-fee accounts. This includes removing requirements to present a Commonwealth Seniors Health Care Card, Health Care Card or Pensioner Concession Card when opening an account. ASIC chair Joe Longo said despite the improvements Australian banks have made since the corporate watchdog launched its investigation, 'there is clearly work to be done'. 'It should not take an ASIC review to force $93m in refunds or make banks assess their processes to ensure the trust and expectations placed in them are justified,' Mr Longo said. 'Banks need to truly hear the messages in this report - read it, review it, and ask themselves some difficult questions about what led to this situation. 'We expect banks to regularly assess product design and distribution to ensure customers have the most appropriate products and that they are given the support they need.' The corporate watchdog highlighted the real impact these refunds would have on many Australians that receive government payments or earn minimum wage. It said that Charlotte, an ANZ customer in Western Australia that receives JobSeeker, will be refunded more than $5200 by ANZ – equivalent to 13 weeks of JobSeeker payments. A single parent from Adelaide named Cassie will be repaid $2645 - equivalent to about 110 hours of minimum-wage work - in overdraw fees by Westpac. Meanwhile, Derek, a pensioner from Victoria, has been refunded $1236 – equivalent to one fortnightly age pension payment - for Bendigo Bank fees. ASIC commissioner Alan Kirkland said the report highlighted how excessive bank fees hurt Australia's most vulnerable. 'When you read in the report that refunds of $1,200, $2,600 and $5,200 were paid, it's important to understand what those amounts mean for people struggling to make ends meet,' Mr Kirkland said. 'Our intervention has forced many banks to take action, but more needs to be done to ensure financially vulnerable consumers are not put in this position again. 'We encourage consumers to challenge their banks to ensure that they are in the best account for their needs. 'More importantly, we encourage banks to do more to proactively identify low-income customers and move them to low-fee accounts.'

DOWNLOAD THE APP

Get Started Now: Download the App

Ready to dive into a world of global content with local flavor? Download Daily8 app today from your preferred app store and start exploring.
app-storeplay-store