Delta 'claimed flight from 100f Florida airport was canceled because of ice on the runway'
The bizarre situation emerged when a woman headed from Orlando International Airport (MCO) to New York's John F. Kennedy International Airport (JFK) was alerted her flight had been pushed back an entire day.
She then reached out to the airline to ask about getting a reimbursement for her hotel room that night.
But her request was denied because the cancelation was 'weather related,' according to a Reddit post shared by the flier's cousin on Sunday.
A Delta agent told the frustrated customer the flight was called off 'due to a deicing situation, which means the runway was too slippery' for takeoff, as shown in a message exchange included in the post.
This 'deicing situation' was pertaining to the runway in Orlando - where the heat was scorching.
'The runway was covered in ice,' the agent continued. 'This is for safety purposes, and our top priority is the safety of our passengers.'
In response to the icy runway claim, the customer said: 'It is 95 degrees in Orlando and 84 degrees in New York City.'
Her request was denied because the cancelation was 'weather related,' according to a Reddit post shared by the flier's cousin on Sunday
It is unclear what the airline representative wrote back to defend their offbeat argument.
'It was hot but there wasn't any rain in Orlando or NYC, her destination,' the Redditor reiterated in the caption. 'They said it was because of the ice. Huh?'
The debacle caught the attention of thousands of people, many who were just as confused and outraged as the woman and her cousin.
'I would be on a literal warpath with Delta until the end of time if they tried to tell me they canceled my flight to/from Florida because of pretend ice in 100 degree weather,' one person asserted.
'Can confirm no ice anywhere on the ground in Orlando,' a Floridan added.
'That's insane for a lot of reasons, but primarily bc if there are weather delays the airline isn't responsible for reimbursing you, so they're LITERALLY committing fraud,' someone chimed in.
According to AirAdvisor, airlines in the US do not have to financially help their passengers when a flight gets canceled because of the weather.
They are only required to either rebook the flight or provide a full ticket refund.
The debacle caught the attention of thousands of people, many who were just as confused and outraged as the woman and her cousin
Someone claiming to be an airport employee urged the poster to file a complaint with the Department of Transportation.
Another commenter claimed they had experienced something similar: 'I was told the same thing Leaving the Bahamas.
'I asked them where the f**k the snow had been hiding in the 90 degree weather in Nassau ?!'
Someone did come to the airline's defense, writing: 'Orlando resident here. We frequently have hail storms that are heavy and look like snow sometimes.
'I just checked and they did a ground stop from 3:45 - 4:45 for thunderstorms.'
But another clapped back: 'Yes but the canceled her flight until tomorrow. That shouldn't happen with a thunderstorm.'
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