National Lottery website and app are down users report
👷 Heads up - Planned maintenance 👷 pic.twitter.com/y1qkfVd5eM — The National Lottery (@TNLUK) August 2, 2025
Why is the National Lottery down?
The company say the 36 hour (or so) closure is so that the biggest technology upgrade in the game's 31-year history can take place.
This means customers are not able to log into their online accounts, buy draw tickets or claim prizes in-store or online until later today, Monday, August 4.
During the pause, Allwyn will transfer and upgrade the National Lottery's gaming and retail systems to new platforms.
Recommended reading:
When can I use an instore National Lottery terminal?
They should be online again later today too, although the owners have warned that a 'small proportion' of in-store terminals could experience delays coming back up if certain upgrade processes are interrupted for various reasons.
The Czech-based Allwyn group which took over the 10-year licence to run the lottery from Camelot in February last year said the systems and in-store terminals powering The National Lottery dated back to 2009, 'before iPads, Uber and Instagram', which now needed to be modernised to deliver on 'ambitious' plans for a National Lottery 'fit for the future'.
Allwyn chief executive Andria Vidler said: 'This is a once-in-a-generation opportunity to deliver The National Lottery that the UK deserves."
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